Pros 
Cons A Manly Gem: What Customers Are Saying About Ampersand Salon
Ampersand Salon, nestled in the heart of Manly at Shop 2/169 Pittwater Rd, is quickly becoming a go-to destination for hair transformations on the Northern Beaches – and beyond! Boasting a remarkable 4.8-star rating, this salon isn’t just convenient; it’s demonstrably loved by its clientele. Many customers highlight the friendly and professional atmosphere, with a clear emphasis on stylists who listen and deliver results. It’s clear from the reviews that Ampersand prioritises understanding individual needs, rather than pushing a house style. The salon even caters well to families, being described as “good for kids,” and provides convenient facilities such as a toilet. A commitment to sustainability is also evident, with plastic bottle recycling in place. Payments are easy with multiple options including credit/debit cards and NFC mobile payments.
Here’s a breakdown of what makes Ampersand Salon stand out, according to those who’ve experienced it:
- Exceptional Stylists: Names like Monique, Jenna, Lucy, and Saki consistently pop up in positive reviews, with clients specifically returning for their expertise.
- Colour Confidence: Ampersand is particularly praised for colour services, especially for those seeking vibrant, long-lasting results - particularly copper shades and blonde balayage.
- Personalized Service: A common thread throughout the reviews is the feeling of being truly heard and understood by the stylists.
- Relaxing Vibe: The salon’s atmosphere is frequently described as “cosy,” “calming,” and “peaceful,” creating a welcoming environment.
The Expertise of the Team: Stylist Spotlights
Ampersand Salon’s success is clearly rooted in the talent and dedication of its team. Several stylists receive specific accolades:
| Stylist | Key Skills/Mentions |
|---|---|
| Monique | Copper colour specialist, consistent perfect results |
| Jenna | Excellent cuts and blow-dries |
| Lucy | Precision cutting, understanding client vision, blonde maintenance, Keratin treatments |
| Saki | Balayage expertise, handling curly hair |
| Amber | Creating a calming salon environment & overall style |
Customers travelling significant distances – one even from Port Stephens! – to see Monique, speaks volumes about her skill and reputation. Lucy receives consistent praise for her ability to deliver exactly what clients want, while maintaining hair health. Saki is a favourite for blonde transformations and for expertly managing curly textures. Finally, Amber is highlighted for creating a genuinely relaxing and aesthetically pleasing salon space. This highlights a strong, diverse team equipped to handle a wide range of hair types and styling requests.
Addressing Concerns: Honesty and a Commitment to Improvement
While overwhelmingly positive, the feedback isn’t entirely without constructive criticism. One customer noted a less-than-ideal experience with bleaching as a brunette, stating the process felt rushed and the desired colour wasn’t achieved despite two attempts. However, this reviewer acknowledges Ampersand's strong reputation with blonde colour and compliments the staff’s effort and attention.
This transparent feedback demonstrates Ampersand Salon's willingness to accept constructive criticism and a suggestion for future services, offering a balanced view. It showcases the salon's commitment to continually improving its service, even in areas where they excel in others. It’s rare to find a business so open to acknowledging areas for growth – a testament to their customer-centric approach.
Beyond the Cut & Colour: Salon Features and Sustainability
Beyond the exceptional hair services, Ampersand Salon offers a holistic experience for its clients. The salon is consistently described as a “great, peaceful space” conducive to relaxation and productivity – a unique combination. Clients appreciate being able to quietly work while receiving treatments.
Ampersand also stocks lovely products, reinforcing its commitment to hair health and maintenance. It’s not just about the immediate style; they care about the long-term condition of your hair.
Importantly, Ampersand demonstrates a commitment to environmental responsibility through its recycling program (plastic bottles). This aligns with a growing demand from consumers for sustainable practices, further enhancing the salon's appeal. And let’s not forget the adorable Salon Ambassador, Emmerson, adding to the salon’s welcoming and friendly vibe.
Operating hours are comprehensive to suit varied lifestyles:
- Friday: 9 am–5 pm
- Saturday: 8 am–4 pm
- Thursday: 9 am–8 pm
- Tuesday: 9 am–4 pm
- Wednesday: 9 am–8 pm
- Monday & Sunday: Closed
Appointments are recommended to secure your preferred stylist and time. You can reach them on +61 414 477 700.