Pros 
Cons Soni's Fashion Hair & Beauty, Liverpool: A Deep Dive into Customer Experiences
Soni's Fashion Hair & Beauty in Liverpool, NSW, holds a solid 4.5-star rating, but what lies behind the numbers? We've compiled a comprehensive overview of recent customer feedback – the praise, the concerns, and everything in between – to give you a true sense of what to expect. Located at 6/256 George St, Liverpool, this salon seems to be a mixed bag, with many celebrating excellent colour work while others recount frustrating experiences. Let's break down the recurring themes.
💇♀️ Colouring & Styling: Where Soni's Shines
The majority of positive feedback centers around Soni's colouring and styling services. Customers consistently highlight the quality of the results, with many specifically mentioning lasting colour and a silky smooth finish.
- Excellent Colour Results: Repeatedly, clients report being "very happy" with their colourings, often exceeding expectations. One customer shared that their foil colour "turned out awesome," expressing genuine satisfaction.
- Expert Colour Advice: Afshan, mentioned in one review, is remembered fondly for providing helpful advice, assuring a client of the colour’s permanence. The hope expressed is that this quality remains consistent with the newer ownership.
- Fabulous Cuts & Colour: A typical experience involves leaving with a beautiful colour and a well-executed cut.
- Weekend Convenience: The salon’s availability on weekends is a major plus for busy clients.
“I just had my hair cut, colored and styled and I left with a fabulous cut and beautiful color. Price is reasonable. I am really glad they are open on weekends.”
💔 Disappointment & Concerns: A Word to the Wise
Despite the positive reviews, a significant portion of feedback expresses strong disappointment, particularly concerning haircut discrepancies and pricing inconsistencies. This is where the reviews paint a more complex picture, suggesting a potential change in service quality since a previous owner.
- Dramatic Haircutting Errors: One particularly distressing review details a haircut gone wrong just before a wedding. The client requested a minimal trim, but received a drastically shortened, uneven cut, leaving her devastated. This is a serious concern and suggests potential communication or skill issues.
- Inconsistent Pricing: Multiple customers reported being charged more than the advertised price, with varying explanations, such as "thick hair" despite being told it wasn’t. This lack of transparency is a major point of contention.
- Unprofessional Blow Dry: Several negative feedback pieces target blow-drying. One client had to redo their hair at home following a poorly executed blow dry. Another’s back of their hair had not been fully dried.
- Lack of Heat Protection: A critical safety concern raised by a customer was the absence of heat protectant during blow-drying and straightening. This could lead to significant hair damage.
Here’s a summary of the pricing complaints:
| Service | Advertised Price | Actual Price Reported | Notes |
|---|---|---|---|
| Wash & Blow Dry | $25 | $60 | Extra charge for straightening (unasked for) |
| Wash & Blow Dry | $25 | $40 | Straightening added without consent |
🏳️🌈 Inclusivity & Facilities: A Welcoming Space
Soni's Fashion Hair & Beauty actively promotes a welcoming and inclusive environment. This is a strong positive signal for the salon's values.
- LGBTQ+ Friendly & Transgender Safe Space: The salon explicitly identifies as LGBTQ+ friendly and a transgender safe space. This commitment to inclusivity is commendable.
- Women-Owned Business: Soni's identifies as a women-owned business, which may appeal to customers seeking to support female entrepreneurship.
- On-Site Services: All services are provided on-site, offering convenience for clients.
- Payment Options: The salon accepts a variety of payment methods, including credit cards, debit cards, and NFC mobile payments. No Wifi is included as an amenity.
✨ Overall Impression & Closing Thoughts
Soni's Fashion Hair & Beauty in Liverpool presents a mixed bag of experiences. While many customers rave about the quality of colouring and styling, particularly the results and approachability of stylists, a concerning number of reviews highlight issues with haircuts, pricing transparency, and professional conduct.
The shift in ownership from Afshan's to Soni’s seems to be a pivotal point, with several negative experiences directly referencing the change. The potential for inconsistent service is a significant concern.
Contact Information: +61 470 465 170
Address: 6/256 George St, Liverpool NSW 2170, Australia
Opening Hours:
- Monday: 11:00 am - 3:00 pm
- Tuesday: 10:00 am - 3:00 pm
- Wednesday: 9:30 am - 5:30 pm
- Thursday: 9:30 am - 5:30 pm
- Friday: 9:30 am - 5:30 pm
- Saturday: 9:30 am - 5:30 pm
- Sunday: 11:00 am - 3:00 pm
Recommendation: If you're considering Soni's Fashion Hair & Beauty, particularly for a complex service like a haircut or if you have specific concerns, requesting a detailed consultation and clear pricing upfront is highly recommended. It's also worth inquiring about the stylist’s experience and speciality to potentially mitigate any risks.