Pros 
Cons A Warm Welcome and Skilled Hands: The Positives at Royal Touch
Royal Touch Hair & Beauty in Liverpool consistently receives praise for its friendly and welcoming atmosphere. Many customers feel valued and treated like family, evident from comments praising the staff's kindness and the owner’s compassionate nature. Several reviews specifically highlight long-term relationships with certain technicians, showcasing a strong sense of trust and loyalty.
- Dedicated Technicians: Poonam, in particular, is repeatedly lauded for her eyebrow expertise, serving one customer for over seven years. Her consistency and gentle approach are major draws.
- Exceptional Hair Services: Samira receives consistent recognition for her exceptional hairdressing skills and outstanding customer service. Another customer, Sinja, celebrated a "amazing" keratin treatment delivered by a staff member.
- Positive Facial Experiences: Hydrafacials are also a hit, with one customer raving about the welcoming staff and impressive results. Similarly, recent experiences with threading, and specifically Deepa, were described as painless and delivering "amazing results".
- Specialised Expertise: The salon structure itself seems to appeal, with customers noting that each staff member specialises in particular services, contributing to a high standard of results.
The salon also appears to be aware of accessibility, offering a wheelchair-accessible entrance. Modern payment options – credit cards, debit cards, and NFC mobile payments – are all accepted.
The Waiting Game: Balancing Popularity with Time Management
A common thread amongst the positive reviews is acknowledgement of potential wait times, particularly on weekends. While many view this as a sign of the salon’s popularity and quality of service, it's a point often mentioned.
"Yes you do need to wait a long time especially during weekends and that shows how good the service is."
This suggests Royal Touch is a busy establishment. While the salon isn't taking bookings to reduce waiting times, having a clear communication system about expected wait times or potentially offering a text-when-ready service could further enhance the customer experience. Managing expectations regarding appointment durations is important too; offering a more detailed time estimate during booking could be beneficial.
Serious Concerns: A Spotlight on Waxing & Customer Care
Despite the overall positive reputation, a significant number of reviews raise serious concerns regarding the quality of waxing services and, crucially, the professionalism of certain staff members. The most alarming feedback details a deeply unpleasant experience with a waxing treatment:
- Aggressive Technique & Injury: One customer recounts a harrowing experience where they claim their skin was “peeled off” during a wax, resulting in wounds and allergies. This is a severe complaint and demands immediate attention.
- Unprofessional Conduct: Beyond the technical issue, the customer also alleges that staff made inappropriate comments about their hair texture and growth – an unprofessional and unacceptable practice.
- Further Waxing Complaints: Another customer experienced unsatisfactory waxing and threading from a staff member named Samuni, with accusations of incorrectly shaping eyebrows and a dismissive attitude even when presented with before-and-after photos.
- Lack of Training Allegations: A specific concern raised is the use of untrained trainees for sensitive procedures like waxing, potentially contributing to the negative experiences described.
Here's a table summarizing these negative experiences:
| Issue | Details | Impact |
|---|---|---|
| Waxing Technique | Allegedly aggressive, skin peeling | Wounds, allergies, pain |
| Staff Conduct | Unsolicited comments on hair | Humiliation, unprofessionalism |
| Trainee Involvement | Untrained staff performing waxing | Increased risk of injury/poor service |
| Post-service Dispute | Dismissive attitude, argument over shaping | Loss of customer loyalty |
Accessibility & Convenient Payments at Royal Touch
Royal Touch strives to provide convenience for its clientele. The salon is equipped with a wheelchair-accessible entrance, catering to a wider range of customers. In terms of payments, they accept a variety of commonly used methods, including credit cards, debit cards, and NFC mobile payments, streamlining the checkout process. The availability of these payment options adds to the overall customer experience.
The salon is open seven days a week, with consistent hours from 9:30 am to 5:30 pm Monday through Saturday, and slightly extended hours of 10 am to 5 pm on Sundays. This provides ample opportunity for customers to schedule appointments to suit their needs. You can reach Royal Touch Hair & Beauty by calling +61 2 9821 3428 or visiting them at 5/186 Macquarie St, Liverpool NSW 2170.