Pros 
Cons A Mixed Bag of Trims and Troubles: First Impressions of Paris Hairdressing Liverpool
Paris Hairdressing Liverpool, located within Westfield Liverpool, presents a curious case study in customer satisfaction. While the salon enjoys a high foot traffic location and extended opening hours (9am – 9pm on Thursdays!), a significant number of recent reviews paint a picture far from the gleaming expectation a busy salon might suggest. The salon lists amenities like toilets and accepts credit cards, and advises appointments are recommended, but the actual experience seems to be the real point of contention.
Several customers have reported inconsistencies in pricing, notably one experienced hairdresser who was initially charged $37 for a cut and blow-dry, only to be quoted $60 for the same service on a subsequent visit, labelled as a “style cut” without clear explanation. This lack of transparency is a recurring theme. One reviewer explicitly advises prospective clients not to rely on posted price lists, anticipating potential overcharging. This leaves a sour taste, creating a perception of unfairness and a disregard for customer value.
Here's a breakdown of communication and cost concerns raised:
- Pricing Discrepancies: Frequent reports of charges exceeding advertised rates.
- Lack of Transparency: Unclear explanations for price variations.
- Communication Barriers: Observations of staff communicating amongst themselves in a language other than English, fostering a sense of exclusion.
- Customer Service Issues: Reports of yelling between staff and general “I don’t give a stuff” attitude.
Colouring Catastrophes and Scalp Sensations
Perhaps the most alarming feedback centres around the hair colouring services offered at Paris Hairdressing Liverpool. Numerous clients describe severely negative experiences, ranging from undesirable results to outright damage. One customer's attempt at a balayage resulted in the wrong colour and a lingering smell of peroxide, indicating a potentially insufficient rinsing process. Another individual endured blistering on their scalp following a colouring treatment, allegedly dismissed by salon staff as “normal”.
The use of “high level bleach” without proper consideration for scalp sensitivity has been cited as a major concern. Furthermore, issues with tape hair extensions – including incomplete application and causing pain, alongside the inadequate remedy offered – have been documented.
Consider this collected data:
| Issue | Severity | Reported Instances |
|---|---|---|
| Incorrect Colour | Moderate to Severe | 2 |
| Scalp Burns/Blisters | Severe | 1 |
| Poor Rinsing | Moderate | 1 |
| Extension Problems | Severe | 1 |
These accounts raise serious questions about the salon’s expertise in hair colouring and their commitment to client safety. The dismissive response to the scalp blistering complaint is particularly troubling.
Horror Cuts and Hair Loss: Stories of Unsatisfactory Styles
Beyond colouring woes, clients have shared deeply upsetting experiences with haircuts, particularly concerning the skills of a specific stylist described as an "old lady". The stories are filled with frustration and emotional distress. One customer recounted their son’s long, healthy hair being drastically and irrevocably shortened against their explicit instructions, leading to tears and a vow never to return.
Another client reported a disastrous haircut that reduced their hair from hip-length to shoulder-length, leaving it "destroyed" and causing significant emotional upset. A common thread is a perceived lack of listening to client requests, coupled with a dismissive attitude from the stylist who insists on "knowing best". This results in a loss of control and, ultimately, a deeply disappointing outcome.
The consistent motifs in these negative experiences include:
- Disregard for Instructions: Stylists proceeding despite clear objections from clients.
- Dramatic Hair Loss: Cuts resulting in a significant and undesirable reduction in hair length.
- Emotional Distress: Reviews explicitly mention feelings of anger, frustration, and even tears.
- Lack of Respect: Rude and offensive behaviour reported.
Glimmers of Positivity Amidst the Negativity
Despite the overwhelming number of negative reviews, a small number of customers have reported positive experiences at Paris Hairdressing Liverpool. One reviewer specifically praised the staff as "great, very friendly, experienced and very gentle", successfully having fluro orange roots corrected after a disastrous experience at another salon (Hair Colosseum Liverpool). This suggests that some stylists within the salon possess the skill and care needed to deliver a satisfactory service.
However, the stark contrast between these positive reports and the numerous complaints raises concerns about consistency and quality control. It appears that the experience at Paris Hairdressing Liverpool can vary drastically depending on who is providing the service, and that luck plays an unfortunately large role in whether a client leaves satisfied.