Pros 
Cons A Spectrum of Experiences: Decoding New Look Hair Dresser & Make Up Reviews
New Look Hair Dresser & Make Up in Liverpool, NSW, presents a fascinatingly mixed bag of customer experiences. Currently holding a 3.9 rating, the salon sparks passionate responses, ranging from effusive praise to serious allegations. It’s clear that a visit here can be incredibly rewarding or deeply frustrating – with little room for middle ground, according to the reviews. We’ve delved into the comments to provide a comprehensive overview of what customers are saying.
Here's a breakdown of key areas consistently mentioned:
- Styling Expertise: Several reviewers particularly highlight the skills of stylist Hina. Multiple comments specifically name her, reporting “professionalism,” exceptional results, and a meticulous approach. Customers appreciate she “takes her time” and offers excellent advice on hair care. One long-term client notes constant “excellent results” from Hina over a five-year period, including impressive eyebrow shaping.
- Customer Service (The Positive Side): Beyond Hina’s individual skills, some customers describe the service as “very good,” “polite,” and “generous,” mentioning a significant “transformation” resulting from their visits. A review specifically praised Hina’s sweetness and dedication to providing a quality cut for a daughter.
- Payment Options: The salon conveniently accepts debit cards and NFC mobile payments, providing flexible options for customers.
- Family Friendly: It appears New Look Hair Dresser & Make Up is considered "Good for kids."
The Shadow Side: Allegations of Unprofessional Conduct
Disturbingly, numerous reviews raise serious concerns regarding the behaviour of the salon owner. The most alarming account details a confrontation where the owner allegedly dismissed feedback from a younger customer (in her 20s) and engaged in verbal abuse, reportedly speaking in another language. Crucially, the reviewer states they have video evidence of this incident. This is a profoundly concerning claim.
Other negative reviews echo themes of unprofessionalism, arrogance and, most seriously, accusations of racism and deceit. This is a very different picture than the positive experiences shared by others.
Here’s a direct quote from a translated review: “سئ العامله بالصالون غشاشه ولا تعمل بضمير” – which translates to "Bad worker in the salon, a cheater and does not work with conscience."
| Category | Frequency of Mention | Key Descriptors |
|---|---|---|
| Owner Conduct | High | Abusive, Arrogant, Unprofessional, Dismissive, Racist (Alleged) |
| Deception | Moderate | Cheat, Dishonest |
| General Service (Negative) | Moderate | Indecent, Poor |
Disparate Opinions & The "Jealousy" Claim
A notable pattern within the reviews involves accusations of false or jealous reporting. One customer explicitly urges potential clients “not to believe all the bad reviews”, claiming they stem from “jealous” individuals who “don’t tell the truth.” While it’s possible some reviews are motivated by personal bias, dismissing legitimate concerns based on such claims is problematic, particularly when allegations of abuse are involved. This attempt to discredit negative feedback does little to address the very real issues raised.
It's important for prospective customers to weigh all feedback carefully, factoring in the contrasting viewpoints and considering the severity of the allegations. Focus should be given to consistent themes; repeated mentions of Hina's skill versus recurring claims of the owner's poor conduct point to distinct, potentially individual, experiences.
What You Need to Know Before Booking
New Look Hair Dresser & Make Up, located on Memorial Ave, Liverpool, offers hair and beauty services. They appear to cater to families, welcoming children. Phone contact is available at +61 469 097 210. The availability of contactless payments is a practical advantage. However, potential clients should be aware of the significant disparity in experiences reported.
- If seeking a specific stylist: Request an appointment with Hina, who consistently receives positive feedback.
- Consider potential communication barriers: The allegation of verbal abuse in another language suggests language could be a factor in some interactions.
- Be prepared to advocate for yourself: The reported negative experience with feedback indicates a potential reluctance to address concerns.
- Exercise caution: Given the serious allegations, thoroughly research and consider all available information before making a booking.