Pros 
Cons A Spectrum of Styles: What Customers are Saying About Miss Kim Hair Design & Beauty
Miss Kim Hair Design & Beauty, located at 94A Moore St, Liverpool NSW, presents a somewhat mixed picture based on recent customer feedback. With a rating of 3.60, opinions vary significantly, with many praising certain stylists while others express significant dissatisfaction with their experiences. The salon is open Monday to Saturday, 9am-5:30pm and appears to cater to families, being noted as “good for kids”. Payment options are conveniently broad, accepting credit, debit, and NFC mobile payments. Let's delve into the details of what clients have to say.
The High Notes: Praise for Skilled Stylists
A recurring theme amongst positive reviews centres around specific stylists and the quality of their work. Sienna receives particular commendation, with one customer stating she is “amazing” and “does a good job”. Several clients emphasize the salon's ability to deliver results that meet (and even exceed!) expectations, particularly regarding colour and cuts.
Here's a breakdown of what makes Miss Kim Hair Design & Beauty shine for some customers:
- Excellent Colour Work: Multiple reviews highlight successful foil treatments and overall colour applications, with clients feeling “really happy with the results”.
- Comfortable Experience: For those who typically dread salon visits, Miss Kim's appears to offer a welcoming and comfortable atmosphere. Clients report feeling “comfortable and happy going and leaving”.
- Understanding & Professionalism: Stylists are acknowledged for listening to client preferences and executing haircuts in a way that complements their individual style. Customers appreciate the perceived friendliness and professionalism.
- Speed and Efficiency: When not busy, the salon offers a quick turnaround, getting clients "in and out with hair style you wanted".
- Comprehensive Services: One reviewer raved, giving "10 stars and more" and acclaiming the salon for both hairdressing and makeup services.
When Things Go Wrong: Recurring Complaints Surface
Despite the positive experiences, a concerning number of reviews detail significant issues requiring attention. A common complaint revolves around miscommunication and inaccurate haircuts. The most alarming reports detail colour disasters and even physical injury.
Consider these serious concerns:
- Drastic Haircut Errors: One customer explicitly stated they "asked for a trim and got half [their] hair chopped off." This indicates a disparity between the requested service and the delivered result.
- Colouring Catastrophes: Several clients reported issues with colour – from the wrong shade being applied to, more seriously, chemical burns. One customer endured a “burnt forehead” after requesting ash balayage, with no apology offered and a full charge levied despite the botched treatment. This incident is particularly troubling.
- Unprofessional Conduct: Accusations of unprofessionalism are frequent. This includes staff speaking a language other than English during treatments (potentially making clients feel excluded or unheard), and a dismissive response to concerns about a burn, where blame was allegedly shifted to the client.
- Additional Charges for Corrections: Despite errors made by the salon, attempting to rectify the issues allegedly resulted in additional charges for the customer.
- Rough Handling: One client described a staff member as "so rough she gave me a headache," indicating a lack of gentle technique during the service.
Price vs. Quality: Is It Worth the Risk?
The affordability of haircuts at Miss Kim Hair Design & Beauty is frequently mentioned. However, several customers suggest a direct correlation between the lower price point and the overall quality of the service. The adage “you get what you pay for” seems to resonate strongly within these reviews.
| Feature | Positive Feedback | Negative Feedback |
|---|---|---|
| Price | Affordable | Low price may indicate lower quality |
| Skill Level | Excellent (with specific stylists) | Inconsistent, prone to errors |
| Communication | Good (with some stylists) | Poor, leading to incorrect results |
| Professionalism | Friendly & Professional (some) | Unprofessional, dismissive |
| Overall Value | Good (if you get the right stylist) | Potentially poor, high risk |
While a budget-friendly haircut can be appealing, the potential for significant errors and negative experiences may outweigh the cost savings. Potential clients should carefully consider this balance.