Pros 
Cons A Glowing Reputation: What Clients Are Saying About Lush & Co Hair Studio
Lush & Co Hair Studio in Liverpool consistently receives high praise, boasting an impressive 4.9-star rating. It's clear from customer testimonials that this salon isn’t just providing haircuts; it’s delivering experiences that leave clients feeling confident and refreshed. A recurring theme in the positive reviews centres around stylist Ivana, who is repeatedly lauded for her skill, professionalism, and ability to truly understand her clients’ needs.
Here’s a breakdown of what sets Lush & Co apart, according to those who’ve experienced it:
- Exceptional Colour Correction: One client specifically highlighted Ivana’s ability to rectify a previous colour disaster, proclaiming “Love Love Love it!”. This demonstrates a level of expertise beyond standard colouring.
- Long-Term Loyalty: Numerous customers are repeat visitors, stating they’ve been coming to Lush & Co for "many many years" and wouldn’t dream of going elsewhere. This speaks volumes about the consistent quality and trust built with clients.
- Confidence Boosting Results: Clients consistently mention feeling “confident” after their appointments, underlining the transformative power of a great haircut and style.
- Top-Tier Quality: While price is mentioned, the consensus is that the cost reflects the superior products used and the quality of the service provided. Customers acknowledge they’re paying for value.
- Event-Ready Styling: The salon is highly recommended for special occasions, with one client receiving numerous compliments after having their hair styled for a friend’s wedding.
Beyond the Basics: Facilities & Inclusivity at Lush & Co
Lush & Co Hair Studio clearly prioritises client comfort and accessibility. The salon offers several facilities designed to make everyone feel welcome and catered for. Beyond the expected (“Toilet” is available), Lush & Co goes the extra mile:
| Facility Category | Options Available |
|---|---|
| Accessibility | Wheelchair-accessible entrance, Wheelchair-accessible seating |
| Offerings | Beverages |
| Crowd | LGBTQ+ friendly, Transgender safe space |
| Planning | Appointment required, Appointments recommended, Accepts walk-ins |
| Payments | Credit cards, NFC mobile payments |
| Children | Good for kids |
| Parking | Paid street parking |
The explicit inclusivity demonstrated by being both "LGBTQ+ friendly" and a "Transgender safe space" is particularly noteworthy. This commitment to creating a welcoming environment sets Lush & Co apart to the Liverpool community. The flexibility in appointment options - accepting walk-ins as well as appointments – provides convenience for diverse schedules. Offering beverages adds a touch of pampering that enhances the overall experience.
A Detailed Look at Service Quality & What to Expect
Lush & Co Hair Studio clearly prioritises customer service. From the initial greeting to the final styling, clients report a consistently positive and friendly atmosphere. Many reviewers specifically noted being offered a coffee upon arrival, further enhancing the welcoming ambiance.
A common sentiment among delighted customers is the exceptional service provided by the owner – described as “friendly and talented”. The studio’s ability to accommodate requests for “completely new hairstyles” and deliver “amazing” results solidifies its reputation for skill and creativity.
Here’s a snapshot of what a typical experience might look like, based on client feedback:
- Warm Welcome: Greeted with smiles and offered a beverage.
- Consultation: A thorough discussion to understand desired hairstyle and colour.
- Expert Execution: Skilled styling and colouring performed by experienced professionals (like Ivana!).
- Exceptional Results: Hair that looks and feels “Lush and Soft”, resulting in increased confidence and numerous compliments.
- Convenient Payment: Multiple payment options available (Credit cards, NFC mobile payments).
Addressing Concerns: Transparency & the Client Experience
While overwhelmingly positive, one review highlights an area for potential improvement. A client reported being left "underwhelmed and dissatisfied" due to being asked to stand during their haircut. The reviewer cited impractical salon chair backs as the reason. While this appears to be an isolated incident (the vast majority of reviews are glowing), this feedback is important.
It's crucial for Lush & Co to acknowledge and address such concerns to maintain its high standards. It may be worthwhile investigating chair options or offering alternative seating solutions to ensure all clients have a comfortable experience throughout their appointment.
Interestingly, another customer emphatically stated that any review below five stars is likely “spam”, demonstrating the level of loyalty fostered by the salon. This suggests a strong sense of advocacy amongst Lush & Co's clientele. The salon is operating 9:30am-5pm Monday, Wednesday & Thursday, 9am-4pm Saturday and closed Tuesday & Sunday. Potential clients can reach them at +61 2 8119 5301 & find them at 19/58 Bathurst St, Liverpool NSW 2170, Australia.