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La Pink Hair Salon: A Mixed Bag of Experiences - Reviews & Opinions
La Pink Hair Salon in Liverpool, NSW, Australia (+61 403 831 608), boasts a solid 4.7-star rating and a convenient location at Shop 2/32 Memorial Ave. But what do customers really think? Here’s a breakdown of recent reviews, covering both praise and significant complaints.
At a Glance:
- Address: Shop 2/32 Memorial Ave, Liverpool NSW 2170, Australia
- Phone: +61 403 831 608
- Opening Hours: Monday - Thursday, 11am-7pm; Friday & Saturday, 11am-7pm; Sunday - Closed
- Services: On-site services offered. Appointments Recommended.
- Accessibility: Wheelchair-accessible parking is available.
- Environment: Women-owned, LGBTQ+ friendly, and a transgender-safe space. Good for kids.
- Payments: Accepts credit cards, debit cards & NFC mobile payments.
- Facilities: Toilet,
The Good: Stunning Colour Work & Excellent Customer Service
It's clear from multiple reviews that La Pink shines when it comes to colour, particularly with certain stylists. Customers consistently rave about:
- Marina: A recurring name in the positive feedback, Marina is repeatedly praised for her knowledge, professionalism, and exceptional results with AirTouch colouring. One customer stated, "Marina treated [her] long, thin hair so well, color, shades, cut everything is just perfect. One of the best experiences for the last couple of years."
- Rihab: Several reviews highlight Rihab's expertise, particularly for clients struggling to achieve the right blonde shade. Many confirm that Rihab "understood the assignment" and delivered fantastic results. Her years of experience, including work in Europe, seem to be a significant factor in her success.
- Vaselina & Inessa: These stylists receive accolades for their excellent haircuts and friendly, engaging conversations.
- Overall Friendly Atmosphere: The salon is described as welcoming, with complimentary coffee being a popular perk.
- Going the Extra Mile: The salon has been praised for providing complimentary styling with services, exceeding customer expectations.
- Professional Keratin Treatments: One customer felt they received a "world-class" experience with their keratin treatment, comparing the ambiance to a European salon and receiving many compliments.
Here are some specific quotes from satisfied customers:
"Had amazing work done by La Pink Hair Salon it was a last minute service and they did more than I expected, they styled my hair for me with no extra cost. Superb service!"
"I’ve been coming to this salon for a while now, and I genuinely appreciate the team here! Anna is always so accommodating…always finds me an early appointment."
"Excellent salon. Professional masters. Had a haircut and was delighted."
The Concerning: Distress with Hair Extensions and Refund Issues
Unfortunately, not all experiences at La Pink are positive. There's a significant and detailed complaint regarding a hair extension service that needs addressing.
- Poor Extension Application: One customer reported a severely problematic experience with hair extensions. The extensions were applied too close to the roots, causing significant pain. Photos were taken as evidence.
- Refusal to Rectify without Additional Cost: The salon initially offered to re-install the extensions, but only if the customer paid an additional fee, despite the initial application being flawed.
- Damage to Natural Hair: Multiple professional extensions specialists advised that the incorrect application by La Pink was damaging the customer’s natural hair and needed immediate removal.
- Refund Refusal: La Pink refused to refund the cost of the extensions or the removal process.
- Difficult Resolution: The customer only received attention regarding a resolution after mentioning intentions to file a complaint with Fair Trading.
Here’s the customer’s account:
*"If I could give no stars I would…they were done very bad…my head was hurting so bad…they won’t refund the money for the hair extensions and the cost to get them taken out. They only wanted to help when I said I’m taking them to fair trading…" *
Room For Improvement
Beyond the serious complaint above, one customer suggested the salon could benefit from:
- Interior Refresh: An update to the interior design, including more vibrant music, could enhance the overall atmosphere.
Conclusion: Proceed with Caution & Research Stylists
La Pink Hair Salon clearly has talented stylists like Marina and Rihab who consistently deliver excellent results. However, the serious concerns raised regarding the hair extension service and subsequent customer service are alarming.
Potential customers are advised to:
- Thoroughly research stylists and read reviews specific to the service you require.
- Discuss concerns and expectations clearly before any service is performed.
- Document everything – take photos and keep records of all communication.
We recommend contacting La Pink Hair Salon directly for a response to the concerns raised in this article.