Pros 
Cons A Glowing Reputation: What Customers Love About Indian Beauty Secrets
Indian Beauty Secrets, located in Westfield Liverpool, consistently earns praise for its skilled staff and relaxing atmosphere. With an average rating of 4.2, it’s clearly a popular choice for beauty treatments in the Liverpool area. Customers frequently highlight the exceptional service provided by Pooja, a stylist and facial specialist who receives repeated accolades.
Here's a breakdown of the services customers rave about:
- Haircuts: Multiple reviews specifically mention Pooja’s talent for haircuts, noting her friendly demeanor and willingness to tailor the style to individual preferences. She actively seeks feedback and is happy to make adjustments, ensuring clients leave satisfied.
- Eyebrow Threading: Another frequently mentioned service, particularly when provided by Pooja and Nadia. Clients appreciate the precision and attention to detail.
- HydraFacials: Pooja is also highly recommended for HydraFacials, with customers reporting immediate and lasting results – smoother, hydrated, and glowing skin. One reviewer noted visible improvements even a week after the treatment.
- Facials (General): Nadia receives consistent praise for her professional and attentive facials, creating a relaxing and rejuvenating experience.
- Blow Drying & Hair Washes: Clients appreciate the relaxing experience of hair washes and blow dries with both Nadia and Pooja.
The salon's convenience is also a plus, staying open seven days a week from 9:30 am to 5 pm, and readily accepting credit, debit and NFC mobile payments. It’s also noted as being 'good for kids', making it a potential option for mothers and daughters seeking pampering together.
The Power of Personal Connection: Staff Spotlight
It’s clear that the staff at Indian Beauty Secrets play a significant role in the positive customer experience. Beyond the consistently praised Pooja, Nadia also features prominently in reviews.
Here's a closer look at what sets them apart, based on customer feedback:
| Staff Member | Noted Skills/Qualities | Frequency of Mention |
|---|---|---|
| Pooja | Haircuts, Eyebrow Threading, HydraFacials, Professionalism, Friendly Demeanor, Patient with Feedback | Very High |
| Nadia | Facials, Professionalism, Attentiveness, Relaxing Experience | High |
| Other Staff | Welcoming & Friendly | Limited |
The salon seems to foster a welcoming environment, with several customers mentioning the overall friendly atmosphere created by the team. This positive energy contributes to the overall experience, making clients feel comfortable and well-cared for.
Areas for Improvement: Addressing Customer Concerns
While the majority of feedback is positive, there are instances of dissatisfaction that Indian Beauty Secrets should address. The most significant complaint centres around a negative experience with Nadia during an eyebrow threading appointment.
The customer reported:
"Extremely rude, constantly interrupting and speaking over me… disregarded my feedback…discourteous behaviour… eyebrows completely different."
This is a serious concern, particularly as Nadia is otherwise praised for her professionalism. Potential areas for improvement stemming from this feedback include:
- Active Listening Training: Reinforcing the importance of attentive listening and respectful communication with all staff.
- Conflict Resolution Protocols: Establishing clear procedures for addressing customer concerns immediately, rather than deferring them to a manager for the following day.
- Quality Control: Implementing a system for clients to review and approve the results of services – particularly those relating to shaping, like eyebrow threading – before finalizing the treatment, allowing for immediate adjustments.
It's important to acknowledge that one negative review doesn’t invalidate the positive experiences of many, but addressing these concerns is crucial for maintaining a high level of customer satisfaction.
Practical Information for Potential Clients
Planning a visit to Indian Beauty Secrets? Here’s what you need to know:
- Location: Shop 181 Westfield Liverpool, Macquarie St, Liverpool NSW 2170, Australia
- Contact: +61 2 8700 1299
- Opening Hours: Consistent hours of operation – 9:30 am to 5 pm, seven days a week.
- Services: Offers a range of beauty treatments including haircuts, eyebrow threading, facials (including HydraFacial), and hair washes/blow dries. On-site services are available.
- Payment Options: Accepts credit cards, debit cards, and NFC mobile payments.
- Family Friendly: The salon notes that it’s suitable for children.
- Request a Stylist: Based on reviews, if you’re seeking a specific service (haircut, HydraFacial, threading), consider requesting an appointment with Pooja for a high probability of a positive experience.