Pros 
Cons A Buzz Around Liverpool: What Customers Are Saying
Incredible Hair and Beauty Services, located in Liverpool Plaza, has garnered a solid 4.8-star rating, reflecting a largely positive perception amongst its clientele. Conveniently open seven days a week, with hours ranging from 9:30 am to 5:30 pm, the salon aims to cater to busy schedules. Payments are streamlined with options including credit, debit, and NFC mobile payments. But what’s really going on inside those doors? We’ve compiled a range of reviews and opinions to give you a true sense of the experience. Many customers rave about the welcoming and caring atmosphere, with several specifically mentioning the owner, Shipra, and her team.
Here’s a snapshot of what people love:
- Personalised Care: Numerous reviews highlight the staff's attentiveness, checking in on comfort levels throughout the appointment.
- Honest Advice: Clients appreciate the honest consultations, feeling Shipra and her team deliver what's asked for and offer realistic expectations.
- Exceptional Service: Shout-outs extended to individuals like Rebecca (facials) and Shalu, are testament to a talented team beyond just haircuts.
- Diverse Services: The salon seems to excel in a wide array of treatments – from hair and makeup to facials, waxing, and threading.
One customer beautifully articulated their experience:
“Top rated facial and hair service in Sydney. Shalu and Shipra, what a rare combo dude…!!! They are just stunning in the work they do. I just do their services like facial, head massage, waxing and threading regularly, it’s not just a self care routine but also therapeutic experience to mind.”
The Facial & Pampering Appeal
A significant portion of the positive feedback focuses on the facial treatments offered at Incredible Hair and Beauty Services. Customers consistently describe these services as more than just beauty treatments – they're seen as therapeutic experiences. The skill of aestheticians like Rebecca is frequently praised, with clients specifically mentioning her knowledge of facial and head pressure points and her gentle, caring approach. This extends beyond just facials, encompassing waxing and threading which are also noted as regular treatments patrons enjoying.
Here's a breakdown of popular services and what clients are saying:
| Service | Key Feedback |
|---|---|
| Facials | Relaxing, knowledge of pressure points, visible results, therapeutic |
| Waxing/Threading | Regular service, part of self-care routines |
| Head Massage | Therapeutic, calming, often combined with other services |
| Nanoplasty | Increasing popularity, clients already booking future sessions |
The salon clearly positions itself as a destination for holistic wellbeing, not just a quick hair fix.
Hair Transformations: The Good, The Great, and the Disastrous
While the feedback is overwhelmingly positive, the reviews reveal a concerning outlier. A substantial number of clients highlight truly positive hair experiences; colours, cuts, and styles are described as exactly what they envisioned, with a particular emphasis on the owner’s dedication to client happiness. Customers state they wouldn't trust another salon with their hair. Shipra's dedication and the team's skill are repeatedly commended, establishing a reputation for excellence in hairstyling.
However, one particularly scathing review paints a drastically different picture. This customer alleges a severely uneven haircut, claiming the bottom layer was 10cm shorter than the rest. The review details a dispute with the salon, with the customer accusing staff of denying the mistake and even becoming abusive. This negative experience is presented with photographic evidence and strong, emotional language.
It's important to note this is a single, intensely critical review alongside a significant majority of positive feedback. But it raises questions about quality control and the salon's handling of complaints.
Practicalities & The Customer Journey
Incredible Hair and Beauty Services prioritises convenience. The salon is located within Liverpool Plaza, offering easy access for shoppers and commuters. Their flexible opening hours – encompassing all seven days of the week – cater to busy lifestyles. Appointments are recommended, indicating a potential for high demand and ensuring dedicated stylist time. In terms of payment, the salon is well-equipped, accepting credit cards, debit cards, and NFC mobile payments.
A quick breakdown of the practicalities based on customer comments & facilities listed:
- Location: Liverpool Plaza – easily accessible and convenient.
- Opening Hours: 7 days a week, with consistent hours (9:30 am – 5 pm/5:30 pm).
- Booking: Appointments are recommended for a smoother experience.
- Payment: Multiple options available – Credit/Debit/NFC mobile payments are all accepted.
- Accessibility: Toilet facilities are available.
- Atmosphere: Described as friendly and welcoming by a large portion of customers.
Ultimately, Incredible Hair and Beauty Services seems to be a salon heavily invested in client relationships and providing a comprehensive range of beauty treatments. However, the starkly contrasting review concerning a haircut highlights the importance of thorough communication and a robust system for addressing client concerns.