Pros 
Cons A Wave of Positivity: What Customers Love About Hair to Hair Liverpool
Hair to Hair Liverpool, located within Westfield Liverpool, consistently receives high praise, boasting an impressive 4.6-star rating. Many customers highlight the exceptional service and skilled stylists as the key to their positive experiences. It's clear Hair to Hair excels at making clients feel pampered and valued.
Here's a breakdown of what’s consistently mentioned in reviews:
- Transformative Results: Several clients mention dramatic improvements to their hair's condition and style. One customer vividly described going from “long ratty frizzy grey hair to a neat, fresh coloured, age appropriate bob cut” and receiving numerous compliments immediately after leaving the salon.
- Skill with Challenging Hair: The salon receives particular acclaim for handling difficult hair types. A customer with thick, coarse hair specifically noted that Hair to Hair stylists “got it right on point,” something she's struggled to find elsewhere.
- Exceptional Wash & Blow-Dry Experience: The salon’s wash and blow-dry service isn’t merely functional; it's an experience. Customers rave about the incredibly relaxing head massages and the flawless, long-lasting results of the blow-dries. One review calls it “the best wash and massage” ever received.
- Attention to Detail: A common thread in the positive reviews is the meticulous attention to detail demonstrated by the stylists. This includes careful application of colour – preventing scalp staining – and a commitment to taking their time with each client.
- Popular Treatments: Keratin treatments and Botox hair treatments are frequently mentioned, with clients reporting excellent results and a relaxing experience.
| Treatment | Average Customer Sentiment |
|---|---|
| Colouring | Very Positive |
| Cuts | Excellent |
| Blow-Dry | Outstanding |
| Keratin Treatment | Highly Satisfactory |
| Botox Hair | Relaxing & Effective |
The Little Luxuries: Beyond the Basic Cut & Colour
It appears Hair to Hair understands that a salon visit is about more than just hair; it's about self-care and a relaxing experience. Customers consistently compliment the salon's atmosphere and the friendly, professional staff.
Here are some of the added benefits that clients appreciate:
- Professional Atmosphere: The salon is described as “beautiful” and “very professional,” contributing to a positive and calming visit.
- Immaculate Service: Several reviewers specifically use the word "immaculate" to describe the service provided, indicating a high standard of cleanliness and professionalism.
- Clear Communication: Effective communication is a priority. One customer highlighted the clarity and effectiveness of the communication regarding their keratin treatment.
- Comfort & Relaxation: The massage during the wash is a standout feature, repeatedly described as incredibly relaxing. This focus on client comfort elevates the experience beyond a standard salon visit.
- Convenient Payment Options: Hair to Hair accepts credit cards, adding to the convenience for customers.
When Things Go Wrong: Addressing the Negative Feedback
While overwhelmingly positive, Hair to Hair does have a single, starkly negative review that requires acknowledgement. A customer reported a deeply unsatisfactory haircut, describing it as “horrible,” “jagged,” “uneven,” and regrettably costing $60.
Here’s a summary of the complaint:
“Went in for a hair cut asked to have a decent amount chopped to mid/short bob, my hair is legit horrible now it's jaded ends all uneven the back is choppy and short with one side in the front long , at this point I am considering a complete chop. And to top this allll off they charged $60! Horrible!!!! It's actually very upsetting”
It's important to note this is an isolated incident amongst a sea of positive reviews. However, it’s a serious concern. Issues like uneven cuts and jagged ends indicate a potential lapse in quality control. Hair to Hair should investigate this specific instance and potentially reach out to the customer to offer a resolution – perhaps a complimentary correction or refund. It’s crucial to address such feedback proactively to maintain their strong reputation.
Practical Details for Potential Clients
For those considering a visit to Hair to Hair Liverpool, here’s a summary of key information:
- Location: SH 2039 Westfield Liverpool, Macquarie St, Liverpool NSW 2170, Australia. Easily accessible within the Westfield Liverpool shopping centre.
- Contact: +61 2 9602 0404.
- Opening Hours: Hair to Hair offers convenient hours, including:
- Monday: 9am - 5pm
- Tuesday: 9am - 5:30pm
- Wednesday: 9am - 5:30pm
- Thursday: 9am - 9pm (Extended hours!)
- Friday: 9am - 5:30pm
- Saturday: 9am - 5pm
- Sunday: 9am - 5pm
- Services: The salon offers a full range of hair services, including colour, cuts, styling, keratin treatments, and potentially nano hair extensions (as referenced in one review).
- Payment: Accepts credit cards.
Overall, Hair to Hair Liverpool presents itself as a highly-rated salon with a dedicated following, seemingly specializing in providing a relaxing and transformative experience. While one negative review exists, the overwhelming majority of feedback suggests a high level of skill, professionalism, and customer care.