Pros 
Cons A Salon with Potential: First Impressions & Appointment Hiccups
Hair Insider, located at 51 Moore St, Liverpool NSW 2170, presents a bit of a mixed bag according to recent customer feedback. While generally boasting a solid 4.6-star rating, several recurring issues suggest potential inconsistencies in service. A significant concern highlighted by multiple reviewers centres around appointment management. One customer details a frustrating experience of arriving for a confirmed 10am appointment only to find the salon closed, with unanswered phone calls following. Another reported arriving at 10:30am to a locked door and a subsequent lack of apology from the owner upon their belated arrival.
These instances raise questions about reliability and communication - a poor start that understandably leaves customers feeling undervalued. The salon does recommend appointments, and a smooth appointment process is fundamental to a positive salon experience. It's crucial for Hair Insider to ensure punctual openings and responsive communication to avoid these negative first impressions.
Here’s a quick breakdown of the accessibility and facilities offered:
| Facility | Enabled |
|---|---|
| Wheelchair Accessible Car Park | Yes |
| Wheelchair Accessible Entrance | Yes |
| Gender-Neutral Toilets | Yes |
| Wi-Fi | No |
| Appointments Recommended | Yes |
| Credit Cards | Yes |
| Debit Cards | Yes |
| NFC Mobile Payments | Yes |
| Good for Kids | Yes |
A Spectrum of Hair Services: From Keratin to Colour
Despite the potential scheduling issues, Hair Insider appears to excel in the actual delivery of hair services. Numerous customers rave about the quality of cuts, colours, and treatments. Several specifically praise the owner, Deepak, for his expertise, particularly with keratin treatments and hair smoothening. One customer noted that Deepak expertly recommended hair smoothening over a keratin treatment due to pre-existing damage from bleaching, demonstrating a commitment to hair health.
Another customer experienced a fantastic red hair dye and eyebrow threading combination, claiming the threading transformed previously problematic eyebrows – even surpassing the results of a prior tattoo. Similarly, a keratin treatment was described as “better than expected,” with a perfect accompanying haircut.
Here's a list of frequently mentioned services at Hair Insider:
- Hair Cuts (Men & Women)
- Hair Colouring (including vibrant shades like red)
- Keratin Treatments
- Hair Smoothening
- Eyebrow Threading
- Face Waxing
The Human Touch: Staff Friendliness & Customer Care
A consistent theme throughout the positive reviews is the friendly and accommodating nature of the staff. Customers repeatedly describe the team as "friendly," "professional," and "welcoming." Beyond technical skill, Hair Insider seems to prioritise making clients feel comfortable and valued. Gauri, specifically, receives high praise for her gentle and effective face waxing and eyebrow shaping skills.
Several reviewers highlight Deepak’s practice of consistently checking in during haircuts to ensure client satisfaction, a small detail that significantly enhances the overall experience. The team’s ability to provide a comfortable atmosphere is a major drawcard, with many stating they’ve “found their new hairdresser”.
“The whole crew makes you feel very comfortable and provides the best customer service.” – a sentiment echoed by several patrons.
Concerns Regarding Fairness and Service Consistency
While positive experiences abound, a concerning complaint centres around perceived unfairness in service order. One customer reported being kept waiting for an hour and then bypassed in favour of another Indian customer. This allegation, while singular, raises serious questions about equitable treatment. It’s vital that Hair Insider actively addresses these concerns to maintain its reputation and ensure all clients feel valued and respected, regardless of background.
It’s also important to note that while NFC mobile payments are listed as accepted, one of the Credit cards payment option has a duplicate entry. Though a minor detail, consistency in listed payment options would present a more professional image. Overall, Hair Insider shows promise, but addressing the inconsistencies in appointment adherence and ensuring fair service practices are critical for sustained success.