Shining Stars: Stylists Receiving Rave Reviews
Hair Colosseum in Liverpool clearly has some exceptionally talented stylists who are fostering loyal clientele. Multiple reviews consistently highlight the outstanding service provided by Victoria. Customers praise her positive energy, welcoming nature and dedication to making clients feel valued. One reviewer specifically mentioned she “consistently goes above and beyond” and “brightens up the entire experience.” This level of personalised care is obviously making a significant impact.
Similarly, Lauryn receives glowing recommendations. She’s described as “amazing” and a “beautiful human being”, demonstrating a strong rapport with her clients. Her attention to detail, particularly with colour and extensions, is frequently noted, with one customer stating Lauryn “nails it” every time and providing perfect results. The consistent compliments and repeat business speaks volumes about her skill.
Another stylist, Takla, is lauded for her attentiveness and thoughtful suggestions regarding colour choices. Clients appreciate her ability to assess individual needs and offer professional guidance, leading to confidence-boosting results.
Finally, a kind young man – believed to be Jack or Jackie – is commended for gentle hair treatment and a skilful approach, particularly appreciated by those seeking colour services within the salon’s package deals.
Accessibility & Convenience: What Hair Colosseum Gets Right
Hair Colosseum appears to cater well to accessibility needs, a often overlooked aspect of salon services. They provide a wheelchair-accessible car park and wheelchair-accessible entrance, ensuring inclusivity for all customers. This is a significant positive, particularly for those with mobility issues.
Beyond accessibility, the salon offers modern payment options including both credit cards and NFC mobile payments (like Apple Pay or Google Pay), streamlining the checkout process for convenience.
The opening hours are also comprehensive, extending beyond standard business hours and including:
- Monday - Wednesday & Tuesday: 9:00 am – 5:30 pm
- Thursday: 9:00 am – 9:00 pm (late night option!)
- Friday: 9:00 am – 5:30 pm
- Saturday: 9:00 am – 5:00 pm
- Sunday: 10:00 am – 5:00 pm
This extended availability caters to busy lifestyles and offers appointment flexibility. ‘On-site services’ are explicitly offered, indicating a full-service salon experience.
Areas for Improvement: Concerns Raised by Customers
Despite the positives, several reviews highlight areas where Hair Colosseum could improve. A recurring complaint revolves around the potential for damage during services. One customer experienced discomfort due to a stylist using long fake nails which were pulling at their hair, and a separate review detailed being left with visible marks on the face after the stylist "wiped chemicals off very hard". This raises concerns about technique and the potential for injury.
Another complaint centered on inconsistent colour application, with one customer receiving two different shades after requesting a single colour. This points towards a possible lack of precision or communication during the service.
A further critique was directed at a stylist who, instead of providing aftercare advice, “went on and on about how dry my hair was” and dismissed a customer when she attempted to discuss her haircare routine, then requested a review. This behaviour is perceived as unprofessional and lacking genuine care for the client’s needs.
Issue | Frequency | Potential Impact |
---|---|---|
Rough Handling (long nails) | 2+ | Scalp discomfort, hair damage, skin irritation |
Inconsistent Colour | 1+ | Unsatisfactory results, need for correction |
Unprofessional Behaviour | 1+ | Negative customer experience, diminished trust |
Mixed Experiences with the Overall Visit
Overall customer experiences seem to vary widely. One reviewer shared a positive experience with a relaxing hair wash and blow-dry performed by Reeta, appreciated for her gentle approach and welcoming demeanor. This contrasts sharply with those detailing negative experiences.
A '3/5' review reflects a somewhat neutral experience. While the wash, cut and blow-dry were adequate, the customer felt the blow-dry lacked finesse (not a full “blow-out”) and the stylist was dismissive when advice was sought. Furthermore, the stylist’s direct request for a good review was viewed negatively.
A negative review pointed out issues with hot air causing scalp pain, and the use of strong smelling chemicals. These inconsistencies indicate a need for greater quality control and potentially refresher training across the stylist team, ensuring all clients receive a consistently positive and safe experience. The salon address is Macquarie St, Liverpool NSW 2170 and phone number +61 2 9734 0326.