Pros 
Cons A Spectrum of Styles: Colour Loft Liverpool and its Colouring Expertise
Colour Loft Liverpool, located in Westfield Liverpool, consistently receives a 4.2-star rating, but recent experiences paint a more nuanced picture. One thing is clear: Colour Loft excels in colour transformations. Several clients specifically highlighted the incredible expertise around hair colour, particularly balayage. One enthusiastic reviewer raved about Rita and Joanna, stating they were "amazing at explaining each step" and delivered a "stunning balayage." This echoes sentiments of other customers captivated by the skilled team.
Here is a quick summary of the colour services praised:
- Balayage: Consistently mentioned as a standout service, with attention to detail and clear explanations.
- Colour Consultation: Staff like Joanna are praised for their ability to help customers choose the perfect shade and cut.
- Welcoming Atmosphere: Contributing to a positive experience during colour treatments.
Beyond balayage, the salon is lauded as one of the best places for hair colouring and haircuts, further solidifying its reputation as a destination for colour enthusiasts. They truly seem to focus on creating a lovely and welcoming atmosphere for colour clients.
The Customer is King: Exceptional Stylists Shine
The consistent element across many positive reviews at Colour Loft Liverpool isn't just the skill, but the personal attention offered by specific stylists. Diana, in particular, receives significant praise. A customer stated that Diana provided a "relaxing hair session" and “guided me through the process and asked for my feedback every step of the way." This level of care is recurrent. Reviews repeatedly name Riam (and Riyam) as exceptional stylists – with clients sharing that they achieved “one of my favourite haircuts ever” and appreciated the time taken to understand their needs.
Here is a list of stylists mentioned by name, alongside the services they delivered:
- Diana: Relaxing and attentive hair sessions.
- Riam/Riyam: Precision haircuts and attentive service.
- Joanna: Colour expertise and creating a welcoming atmosphere.
- Rita: Balayage mastery and clear communication.
- Aisha: Wash, blow-dry, straightening, and frizzy hair management tips.
Notably, Jowana appears to have a strong following, with a client journeying from elsewhere to continue receiving her services, culminating in a family tradition of visiting her. This speaks volumes about the lasting impressions these stylists leave.
Practicalities and Accessibility at Colour Loft Westfield
Colour Loft Liverpool demonstrates a commitment to accessibility and convenience. Offering wheelchair-accessible parking and entrance, the salon caters to a wider range of customers. The convenient location within Westfield Liverpool makes it easy to incorporate a hair appointment into a shopping trip.
The salon's operating hours are generally customer-friendly:
| Day | Opening Hours |
|---|---|
| Monday | 9:00 AM – 5:30 PM |
| Tuesday | 9:00 AM – 5:30 PM |
| Wednesday | 9:00 AM – 5:30 PM |
| Thursday | 9:00 AM – 9:00 PM |
| Friday | 9:00 AM – 5:30 PM |
| Saturday | 9:00 AM – 5:30 PM |
| Sunday | 10:00 AM – 5:00 PM |
They also clearly state "Appointments recommended" pointing towards efficient time management. The variety of payment options available – including credit, debit, and NFC mobile payments – adds to the convenience and accommodates a diverse clientele. Additionally, the "Good for kids" facility option suggests that Colour Loft Liverpool also welcomes families.
Not Always a Perfect Cut: Addressing the Concerns
While the majority of feedback is positive, a concerning review details a significantly negative experience. This client raised serious issues regarding a "wispy bangs" request, specifically mentioning a lack of understanding when asking for an "East Asian style hair cut”. The stylist was criticised for a rushed process, uncomfortable heat from the hairdryer causing a burn, and aggressive handling of the hair. The customer expressed that the result was demonstrably worse than their initial condition, a particularly distressing outcome.
"Don’t ever ask for East Asian style hair cut in this salon. The stylist didn’t handle my hair gently at all… ended up burning my ear."
This significant discrepancy between positive and negative reviews highlights the variable nature of service. While many praise the stylists' attention to detail, this instance suggests a potential lack of skill or sensitivity when dealing with specific hair types and requests. This reviewer expressed the strangeness of the salon having such a high rating considering the experience. It’s a strong reminder of the importance of communicating clearly and potentially requesting a stylist with experience in the desired style to hopefully avoid ending up with a result that doesn't meet expectations.