Pros 
Cons A Buzz About the Fades & Friendly Faces
OK Hair Salon, nestled on Forest Road in Hurstville, consistently scores a solid 4.2 stars, but a deeper dive into customer feedback reveals a fascinating mix of experiences. Many patrons rave about the salon’s affordable prices, particularly highlighting the incredible value of a $19 zero fade – a standout deal in the area. Several reviews specifically praise the kindness and patience of the stylists, making for a welcoming atmosphere. One customer even shared a heartfelt message of gratitude to the “Boss lady” for rescuing their hair! It's clear OK Hair Salon draws people in with its accessibility (featuring a wheelchair-accessible entrance) and family-friendly vibe.
Here's a snapshot of the positive feedback:
- Exceptional Value: Repeated mentions of affordable pricing, especially for fades.
- Friendly Staff: Several customers commented on the niceness and patience of the team.
- Skillful Cuts: Positive remarks regarding the quality of haircuts, with specific praise for Pen's efficient and high-quality work including a charming "Dhanyabaad" at the end.
- Welcoming Environment: Appears to cater well to children.
- Convenient Payments: Accepts credit, debit and NFC mobile payments.
Rising Costs and Shifting Standards – A Growing Concern
While the affordability initially attracts many, a recurring theme in recent reviews points to increasing prices without a corresponding improvement in quality. Customers have observed significant price hikes over a short period – a basic haircut jumping from $8 to $15 within four months, and wash-and-blow-dry services also exceeding advertised prices. This discrepancy is a major point of contention for returning clients.
A table outlining the price changes over time (based on customer reports):
| Service | Price (approx. 4 months ago) | Price (recent) |
|---|---|---|
| Basic Haircut | $8 | $12-$15 |
| Zero Fade | $8 | $15 |
| Wash & Blow Dry | $30 (wash & cut combined) | $25 (wash only) |
Concerns were also raised about reduced opening hours (from 9am-9pm to 9am-7pm), leading some to feel the salon is prioritising profit over customer convenience.
Hygiene and Customer Service – Points of Friction
Beyond pricing, several reviews express dissatisfaction with the salon’s cleanliness and customer service. The most common complaint centres around a perceived lack of thorough hygiene practices. Customers noted hair accumulating on the skirting boards and concerns about clippers not being properly sanitised between clients.
Furthermore, some customers describe the owner’s demeanour as dismissive and rude. Specifically, a lack of acknowledgement upon arrival and a perceived arbitrary approach to pricing create a negative experience for some.
"She just points at the chair for you to sit and wait. Feel like she only wants your money and doesn't care about the service she provides." – A recent customer.
However, it’s important to note that multiple reviews do acknowledge a distinct difference in service quality depending on which stylist you’re assigned – with many praising the attentive and skilled work of the other staff member.
The Tale of Two Experiences: A Stylist Divide
The reviews consistently demonstrate a noticeable gap in customer satisfaction depending on the stylist. While Pen consistently receives glowing reviews for his efficient and affordable haircuts, the older, shorter stylist is repeatedly criticised for misinterpreting requests and delivering unsatisfactory results.
One disgruntled customer bluntly stated: “I am not sure how she is still working there since she understands nothing. Just stay away from this hopeless haircut shop.”
This discrepancy underlines the importance of potentially requesting a specific stylist when booking an appointment at OK Hair Salon (contactable on +61 481 142 008). Your experience, it seems, could hinge on who wields the scissors. The salon is located at Ground/303 Forest Rd, Hurstville NSW 2220.