Pros 
Cons A Hurstville Hair Haven: What Customers Are Saying About Michelle Hair Story
Michelle Hair Story, located at 25-35A Park Rd in Hurstville, NSW, boasts a solid 4.1-star rating, but a deeper dive into customer reviews reveals a mixed bag of experiences. Conveniently open Monday through Saturday from 9:30am to 5:30pm (closed Sundays), the salon appears to welcome walk-ins, a big plus for spontaneous hair transformations. It also caters to families, being noted as "good for kids," and accepts credit card payments. However, a closer look at the feedback shows that while many patrons praise the affordable prices and friendly service, a significant number have reported issues with colour treatments.
Here's a breakdown of what customers consistently mention:
- Pricing: Repeatedly highlighted as excellent value and "reasonable", particularly for haircuts and chemical straightening. Many note this as a significant advantage over other salons in the Hurstville area. Prices for a basic wash, cut and blow-dry appear to be around $50-$60 for long hair.
- Service & Atmosphere: The “owners are really sweet” and “really nice people” is a recurring theme. Customers describe the atmosphere as friendly, polite, and welcoming. The salon is often referred to as a “small family hair salon,” fostering a sense of personal connection.
- Haircuts: A strong consensus exists regarding the quality of haircuts. Many customers state their hair "always turns out how I want it to be" and have found Michelle, specifically, to be a skilled stylist. Several customers have declared Michelle Hair Story their “go-to” salon for haircuts.
- Walk-in Availability: A significant benefit is the willingness to accommodate walk-in customers. One review explicitly mentions being fitted in despite not having a booking, which is valuable for those unexpected hair emergencies.
| Service | Average Sentiment | Price Point |
|---|---|---|
| Haircut | Very Positive | Affordable |
| Colouring | Mixed | Moderate |
| Chemical Straightening | Positive | Affordable |
| Customer Service | Positive | N/A |
The Colour Conundrum: Where Things Get Tricky
Despite the overall positive sentiment, colour services at Michelle Hair Story appear to be a point of significant concern. One exceptionally detailed and negative review details a disastrous experience where a request for ash brown hair resulted in full, unwanted blonde bleaching – twice. This resulted in a cost exceeding $300 and complete dissatisfaction with the outcome.
This isn’t an isolated incident. While fewer reviews explicitly mention colour issues, the stark contrast between positive haircut experiences and the one extremely negative colour experience creates a clear pattern. Prospective clients considering colour treatments should proceed with extreme caution or potentially seek alternative salons specialising in colour if a specific shade is critical.
“This salon was the worst i've been to. I came in to have ash brown hair but they dyed my hair to be a full yellow blonde colour…Absolutely ridiculous!!!!” - Disappointed Customer
It's worth noting that the review also raises concerns regarding styling technique. The user states the owner's combing method (starting at the scalp and pulling through knots) was painful and uncomfortable, highlighting a potential issue with gentle hair handling.
What Michelle Hair Story Does Well: Value and Expertise in Specific Services
Michelle Hair Story demonstrably excels in providing affordable haircuts and, based on multiple reviews, chemical straightening services. Customers highlight the salon’s ability to deliver desired cuts at reasonable prices, making it a popular choice for regular trims and styling. The favourable comments regarding chemical straightening are also noteworthy, positioning the salon as a potential contender for those seeking this specific treatment.
The salon’s strength lies in straightforward services delivered with a friendly approach. It feels like a salon that focuses on providing a solid, reliable core service set – haircuts and straightening – without necessarily offering a wide range of highly specialised, complex treatments. Booking an appointment is recommended, although they do accept walk-ins.
Here’s a quick look at frequently mentioned positives:
- Honest Advice: Customers appreciate the “honest comments” offered by the owners, implying a sense of integrity and a focus on realistic expectations (especially for haircuts).
- Attention to Detail: Several reviews express appreciation for the “detail-oriented” nature of the service, suggesting stylists take the time to ensure satisfaction.
- Value for Money: Repeatedly cited as a key benefit, making it accessible to a wider clientele.
Beyond the Reviews: Practical Information & Points to Consider
Michelle Hair Story is conveniently located in the heart of Hurstville at 25-35A Park Rd, NSW 2220. You can reach them by phone at +61 2 9579 2099. Their consistent operating hours (9:30 am - 5:30 pm Monday-Saturday) offer flexibility for many. However, potential customers should be aware of the divergent experiences reported.
Important Considerations:
- Colour Consultation: If considering colour treatment, a thorough consultation is absolutely vital. Communicating your desired shade with precise references (photos are helpful!) and carefully discussing the process is crucial.
- Hair Condition: Individuals with severely damaged or heavily textured hair may want to consider whether the salon has specific expertise in managing complex colour corrections or treatments.
- Combing Technique: If you have easily tangled hair or a sensitive scalp, it might be prudent to specifically request a gentle combing technique.