Pros 
Cons A Hurstville Hair Haven: The Buzz Around Cut Plus
Cut Plus, located on Park Rd in Hurstville, NSW, consistently receives a strong 4.5-star rating, and for good reason according to many local customers. With convenient opening hours – from 9am to 9pm on Thursdays and flexible weekend availability – it’s positioned as a readily accessible option for haircuts and grooming. Beyond simply accessibility, Cut Plus caters to a broad clientele with wheelchair-accessible facilities, accepting a variety of payment methods including credit cards and NFC mobile payments, and even welcoming families with provisions for children. But while the overall sentiment is positive, recent experiences suggest a degree of inconsistency within the salon.
Here's a breakdown of what patrons are saying:
- Positive Vibes: A recurring theme amongst reviews is the exceptional customer service. Several clients explicitly state that Cut Plus is "the best hair salon in Sydney," praising the staff's attentiveness to detail and dedication to client satisfaction.
- Long-Term Loyalty: Loyalty is significant. One customer has been going to Charlie for 18 years – a powerful testament to consistent quality. Similarly, another has frequented the salon for over 5 years, specifically highlighting the skills of Charlie and Eddie.
- Welcoming Atmosphere: The staff's friendliness consistently appears in reviews. There's even mention of being offered coffee during a visit, fostering a particularly welcoming and relaxed atmosphere. The shop provides a great experience for a reasonable price.
- Skillful Barbers: Many pointedly recommend Charlie and Eddie as top barbers in Hurstville and Sydney, emphasising their skill, listening abilities, and ability to deliver the requested style.
Spotlight on the Skilled Hands: Charlie & Eddie
The names Charlie and Eddie consistently emerge as the standout barbers at Cut Plus, representing the salon's core strength. Reviews dedicate significant praise towards their skill, professionalism, and personable demeanour. Let's dive into specifics:
| Barber | Key Praises | Tenure/Relationship with clients |
|---|---|---|
| Charlie | Exceptional skill, attentive to detail, friendly, provides a great shave | 18+ years with returning clients |
| Eddie | Skilful, welcoming, listens to client needs | 5+ years with returning clients |
Customers appreciate that both barbers take "ample time" to ensure satisfaction, and genuinely care about the final result. Descriptions like “the man” (referring to Charlie) indicate a level of respect and admiration beyond a standard barber-client relationship. They are well-versed within the community becoming favourites for many.
A Concerning Contrast: Recent Negative Experience
Despite the overwhelmingly positive feedback, a recent review casts a shadow on the overall experience at Cut Plus. A customer reported a significantly negative experience with a new barber – located at the "far right station." The request for a "low fade" was allegedly misinterpreted, resulting in a much higher fade than desired. More concerningly, the client claims the barber blamed them for the mistake, stating they moved too much during the cut, and failed to offer an apology even when accidentally cutting the client's eyebrows.
“It was horrible…Accidentally cut my eyebrows too but instead of saying sorry, he blamed me for moving too much lol. Never ever coming back here again.”
This incident drastically contrasts the consistently highlighted professionalism and customer care of Charlie and Eddie. It suggests a potential issue with training, quality control, or a communication breakdown with newer staff members– potentially impacting the reputation built over many years.
Accessibility & Convenience: Beyond the Haircut
Cut Plus appears to be making conscious efforts to be inclusive and welcoming. Their facilities are notably accommodating, offering:
- Wheelchair Accessibility: Both the car park and entrance are wheelchair-accessible, essential for a broad range of customers.
- Modern Payment Options: Accepting both credit cards and NFC mobile payments (like Apple Pay and Google Pay) cater to contemporary preferences and offer payment flexibility.
- Family Friendly: Explicitly stated as "good for kids," the salon acknowledges and accommodates families, a valuable offering in a bustling suburban area.
Combined with the extensive opening hours – including late nights on Thursdays and Sunday availability – Cut Plus demonstrates commitment to convenience. The location within Hurstville positions it as easily accessible for locals and commuters alike, further contributing to its popularity.