Pros 
Cons A Tale of Two Experiences: The Polarizing World of Beautiful Hair
Beautiful Hair, located in Westfield Hurstville, appears to be a salon that evokes strong reactions from its clientele. With an overall rating of 2.8 stars, it’s clear that experiences vary considerably. While some customers praise specific stylists for skillful work, others report issues with professionalism, service quality, and pricing transparency. The salon does appear to cater to families, advertising itself as 'Good for kids', a potential attraction for parents in the area. However, the bulk of feedback suggests considerable room for improvement. The following sections break down the common themes observed in customer reviews.
Skill and Style: When Beautiful Hair Shines
Despite the lower overall rating, individual stylists receive considerable praise. The standout name repeatedly mentioned is Mimi, described as “excellent and very professional,” and possessing a genuine knowledge of hairdressing. One customer highlights how Mimi accommodated a last-minute request for toning and styling, delivering an “amazing job.” Additionally, Louie also earned a dedicated following, with one reviewer stating they “would never see anyone else” and highlighting competitive pricing for what sounds like substantial work – full cuts and colours with blow-dries for under $150, especially for long, thick, wavy hair. These examples reveal that Beautiful Hair certainly has skilled individuals within its team, capable of producing results that exceed expectations.
- Highlight: Mimi is highly commended for skill and accommodation.
- Highlight: Louie consistently delivers value and quality, particularly for complex hair types.
- Potential takeaway: It may be beneficial to request these stylists specifically when booking.
Concerns Over Quality and Technique
Unfortunately, a substantial number of reviews detail deeply disappointing experiences with hair cutting and styling. There are recurring complaints about inadequate technique, leading to undesirable outcomes. One customer described a haircut that left them looking like a "hedgehog" due to incorrect thinning, and alleges being cut on the jawline during the process. Others report uneven cuts, hair left on their shoulders and chests after blow-drying, and overall rushed, careless service. The overall impression is of a lack of precision and attentiveness. Further details outlined by customers showcase the issue:
| Complaint | Details |
|---|---|
| Thinning Issues | Cutting too high near the scalp, resulting in overly layered, “baby hair”. |
| Damage | Accidental cuts to the skin during the cutting process. |
| Blow-drying | Poorly executed, leaving hair frizzy, uneven and with hair falling onto clothing. |
| Hair Straightening | Curved quickly after straightening, with differing information provided regarding expected longevity. |
This consistent pattern of complaints raises significant concerns about quality control and the consistency of skill levels amongst the salon's staff.
Pricing and Transparency: Where Trust Breaks Down
A common thread throughout the negative reviews is a lack of transparency and discrepancies in pricing. Several customers report being charged more than quoted (particularly for blow-dries), and feeling misled about the services received. One individual was charged the same amount for a blow-dry after having four inches cut off, despite initial pricing being based on hair length. Another customer claims to have been charged for services not rendered – having paid $95 for a cut and 'blow-dry' that ultimately consisted of a rushed cut and curled using tongs. There's also a complaint that the salon doesn’t provide enough information before services, such as the limitations of hair straightening treatments. This lack of clarity and potential for unexpected charges erodes customer trust and contributes significantly to the negative sentiment surrounding Beautiful Hair.
"Prices are misleading... Cut was not great rushed job. Won’t be back." – A typical sentiment expressed by a dissatisfied customer.
Service and Atmosphere: The Impact of a Negative Experience
Beyond technical skills and pricing, many reviewers express dissatisfaction with the overall customer service experience at Beautiful Hair. Reports include long wait times, even when the salon is empty, and stylists appearing disinterested or “miserable.” One customer waited 15 minutes for a fringe trim while a stylist stood idle. Several comments allude to a rushed and impersonal atmosphere, with staff appearing preoccupied and lacking focus. Furthermore, the cleanliness of the salon is questioned, with hair reportedly scattered across the floor despite a broom being readily available. These issues combine to create an environment that feels unwelcoming and unprofessional, and undoubtedly contributes to the overwhelmingly negative impact experienced by many customers.