Pros 
Cons Aina Hair and Beauty Salon: A Hub of Hair Transformations & Brow Concerns
Aina Hair and Beauty Salon, located at 32 Ormonde Parade, Hurstville, NSW, operates seven days a week offering a range of beauty services. With an impressive 4.70 rating, it’s clearly a popular choice for many in the area. However, recent customer feedback reveals a mixed bag of experiences, ranging from transformative hair styling to deeply disappointing eyebrow treatments. The salon accepts credit and debit cards, as well as NFC mobile payments, adding to its convenience for modern customers. While Wi-Fi isn't available, the focus appears to be squarely on the services themselves. Many clients highlight the skill of 'Di' and her team, particularly when it comes to haircuts.
Here's a breakdown of what customers are saying about their hair experiences:
- Haircuts: Numerous reviews praise the stylists’ ability to understand client requests and deliver exceptional results. Several patrons specifically requested layered bobs, curtain bangs, or simply length maintenance and felt their visions were not only met but exceeded.
- Colouring: Colouring services also receive positive attention, with one customer noting a ‘new look and confidence’ boost from a recent colour treatment, finding the price ‘reasonable’ for the transformative effect.
- Styling & Consultation: A recurring theme is the thoughtful consultation process, with stylists offering valued advice on framing and styles best suited to individual face shapes.
- Personal Touch: Several reviews commend the owner/director for being "down to earth" and providing excellent customer service, with suggestions that contribute significantly to the final result.
The Eyebrow Rollercoaster: A Cautionary Tale
Despite the overall positive rating, a significant number of reviews focus on severely negative experiences regarding eyebrow threading. One customer recounts a particularly upsetting incident where their eyebrows were “completely ruined” in under a minute, left uneven and "zigzagged" despite specifically requesting a thicker shape.
This customer's account details:
"I came in to get my eyebrows done for my birthday, and they completely ruined them in less than a minute…I trusted this place and completely regret it."
Further points of concern include:
- Communication Breakdown: The client felt their concerns weren’t addressed, with staff allegedly blaming them for the poor outcome, even while acknowledging the significant damage.
- Price vs. Value: The customer highlighted the comparatively higher price ($17) for a service that resulted in a worsened appearance.
- Recovery Time: The incident led to frustration and concern about the time it would take for the eyebrows to grow back fully, impacting a special occasion.
- Strong Disrecommendation: The affected customer emphatically stated they will never return and advises others to avoid the salon, at least for eyebrow threading.
Beyond Hair & Brows: A Holistic Experience
Beyond the hair and eyebrow specific experiences, Aina Hair and Beauty Salon receives consistent praise for its warm and inviting atmosphere. Customers frequently describe the staff as “friendly and attentive,” creating a relaxing and positive environment. The salon also offers facial treatments, contributing to its comprehensive range of services.
Here’s what sets the overall experience apart:
- Positive Vibe: Several customers highlight the 'warm' and 'welcoming' ambiance of the salon.
- Friendly Staff: Consistently praised for their attentiveness and positive interactions.
- Long-Term Customer Loyalty: Multiple reviewers are repeat clients, having frequented the salon for years, indicating sustained satisfaction.
- Value for Money (Overall): While eyebrow threading prices received a negative remark, many reviews suggest other services are priced appropriately considering the level of care and professionalism.
- Professional Care: The general consensus is that the staff demonstrates a high level of skill and dedication to providing quality service.
Consistent Commendations & A Reputation for Excellence
The majority of online commentary paints Aina Hair and Beauty Salon as a reliable and highly skilled establishment. A significant portion of the feedback highlights a sense of leaving the salon feeling refreshed, happy, and more confident. Many customers specifically praise the team’s ability to deliver on desired looks and offer valuable professional advice.
Here’s a summary table of consistent positive attributes:
| Attribute | Frequency of Mention | Example Quote |
|---|---|---|
| Friendly Staff | Very High | “The staff are friendly, professional, and they really know what they’re doing.” |
| Skillful Haircuts | High | “Di really did what client has asked for it…” |
| Professionalism | High | “excellent service and professional care” |
| Welcoming Atmosphere | Moderate | “The atmosphere was warm and inviting” |
| Quality Service | High | “I’m truly amazed by the quality of service I received…” |
The salon's operating hours - 10:30 am to 6:30/7:00 pm, seven days a week - also provide considerable accessibility for potential clients in the Hurstville area. The ongoing positive feedback suggests the salon generally lives up to its 4.70 rating, though prospective eyebrow threading clients may want to exercise caution and communicate their desired shape with extreme clarity.