Pros 
Cons Shining Reviews & Stylist Shout-Outs
Price Attack Goulburn consistently receives positive feedback, particularly highlighting the skills of specific stylists. Kiera, in particular, is repeatedly praised as an exceptional hairdresser. Customers rave about her patience, collaborative approach, and ability to deliver exactly the results they desire. One delighted customer states, “Kiera is the very best hairdresser I have ever had,” and another confirms she “always has time” and “works with me to get the best result.”
Beyond Kiera, Jess also receives glowing reviews for her colour and cut work, with one parent sharing that their daughter’s new style was so well-received it prompted inquiries about who did the work. It's clear that some stylists at Price Attack Goulburn build a loyal following thanks to their expertise. Other positive experiences include excellent trims (avoiding the common frustration of excessive length removal) and helpful colour applications.
Here’s a snapshot of the praise:
- Kiera: Consistently lauded for skill, patience and collaboration.
- Jess: Praised for delivering vibrant colour and cuts.
- General Staff: Frequently noted as friendly, professional and knowledgeable.
Beyond the Cut: Accessibility & Convenience
Price Attack Goulburn goes beyond just hair services, offering features that add to the customer experience. The salon acknowledges inclusion with accessibility features – notably a wheelchair-accessible car park and entrance. This shows an effort to cater to a wider range of clients – a welcome aspect in local businesses.
The salon's flexible opening hours are another convenience factor. With availability spanning from Monday to Sunday (including late nights on Thursdays and a shorter Sunday service), it provides ample opportunity for appointments fitting into a variety of schedules:
| Day | Opening Hours |
|---|---|
| Monday | 9:00 am – 5:30 pm |
| Tuesday | 9:00 am – 5:30 pm |
| Wednesday | 9:00 am – 5:30 pm |
| Thursday | 9:00 am – 7:00 pm |
| Friday | 9:00 am – 5:30 pm |
| Saturday | 9:00 am – 5:00 pm |
| Sunday | 10:00 am – 3:00 pm |
Furthermore, facilities cater to families with a “good for kids” designation, making a salon visit less stressful for parents. They also offer a range of convenient payment options including credit cards and NFC mobile payments.
The Power of Helpful Customer Service
Positive customer service experiences stand out amongst the reviews. One customer recounts a particularly helpful interaction while purchasing purple shampoo, praising the staff member for their knowledgeable advice and the provision of free samples. This demonstrates a commitment to product education and building customer loyalty.
Another customer had a simple request – a shampoo and condition due to a shoulder injury, using their pre-purchased products. While the service was offered, the quoted price was considered significantly inflated, highlighting a potential inconsistency in pricing. However other reported support indicates a willingness to help, assisting customers with hair preparation advice before appointments to ensure they achieve their desired look.
Experiences That Miss the Mark
While many customers have positive experiences, a number of reviews express significant dissatisfaction. A particularly concerning report details a negative experience with a stylist named Trisha, alleging a poor haircut and being overcharged for shampoo and conditioner—at a price exceeding the retail cost. The user strongly advises avoiding this stylist.
Other criticisms, though less frequent, point to issues with pricing transparency, such as the previously mentioned $55 charge for a shampoo and condition with customer-supplied products. It’s important to note these instances contrast sharply with the overwhelmingly positive remarks regarding staff friendliness and individual stylist competence. These isolated negative experiences highlight a need for quality control and consistent pricing practices at Price Attack Goulburn.