A Goulburn Gem: Decoding Kaos’s Consistent 4.6-Star Appeal
Kaos Hair Salon, nestled at 314 Auburn St, Goulburn, isn't just a place to get a haircut; it's a local institution, consistently earning a stellar 4.6-star rating from its delighted clientele. But what exactly sets it apart? The feedback paints a picture of a salon that prioritises not only technical skill but also genuine connection and unparalleled customer service.
It’s clear that Kaos's expertise spans a broad range of services. From vibrant colours and precision cuts to restorative keratin treatments and the increasingly popular world of hair extensions, the team demonstrably handles it all. One long-term customer highlights an impressive eight-year relationship, stating the team are “honest, helpful, knowledgeable and very experienced.” This longevity speaks volumes about the salon’s ability to adapt and continually deliver quality.
But Kaos doesn’t stop at just providing excellent hair services. They carefully consider client comfort and needs, offering:
- Accessibility: A wheelchair-accessible car park ensures inclusivity.
- Facilities: Gender-neutral toilets and standard toilet facilities.
- Family-Friendly: Designated as "good for kids" – a rare finding in some salon environments.
- Convenient Payment Options: Accepts credit cards, debit cards, and NFC mobile payments.
- Appointment Driven: Understandably, appointments are highly recommended, reflecting the salon’s popularity and the team's dedication to providing focused attention to each client.
Beyond the Cut: The Little Things That Make a Big Difference
The reviews consistently point to details that elevate Kaos above the typical salon experience. This isn't just about achieving a desired hairstyle, it seems, but about enjoying the process. One reviewer specifically called out the "amazing cup of tea and slice" – a small, thoughtful touch that suggests Kaos cares about more than just hair.
Several customers mention the quality of the head massages received during their appointments. Described as “chef’s kiss!” this simple addition reinforces the salon's commitment to relaxation and pampering. This attention to detail resonates with clients, creating a sense of value and contributing to the salon’s strong reputation. It shows that Kaos recognise that getting your hair done can be an experience, not simply a chore.
Here’s a quick breakdown of frequently praised extras:
Feature | Customer Feedback |
---|---|
Refreshments | "Amazing cup of tea and slice" |
Head Massages | "Chef's kiss!", "Good head massages" |
Staff Interaction | "Not annoying at all, so sweet", "Lovely people" |
Cleanliness | "Hair felt soo clean and so silky" |
A Staff Commended for Dedication and Skill
The consistent praise directed towards the Kaos team – particularly Jo, Julie, and Shelly – is remarkable. A recurring sentiment highlights their dedication and hard work, with one customer noting visits spanning over 15 years and consistently experiencing "A1 service". This isn't a case of fleeting positive feedback; it's an established pattern of excellence.
The staff are consistently described as “lovely”, “helpful” and willing to go “above and beyond.” Customers feel heard and understood, commenting on the team’s ability to deliver exactly what is requested. One individual specifically appreciated the stylist’s attentiveness to their wish not to have too much hair removed – a common anxiety for many salon-goers. This demonstrates a commitment to client comfort and a willingness to listen attentively to client preferences.
The reviews also indicate a natural, approachable atmosphere. Even a visitor in Goulburn on business felt welcomed, stating they were met with “readiness for a laugh” and “lovely people”.
Planning Your Visit to Kaos
Kaos Hair Salon operates with convenient hours to accommodate a variety of schedules:
- Friday: 8:00 AM – 5:00 PM
- Saturday: 8:00 AM – 4:00 PM
- Tuesday: 9:00 AM – 7:00 PM
- Wednesday: 9:00 AM – 6:00 PM
- Thursday: 9:00 AM – 8:00 PM
- Monday & Sunday: Closed
Potential clients can reach Kaos directly at +61 436 220 440. Given their popularity, pre-booking appointments is strongly advised to ensure a seamless experience. Those with accessibility needs will be pleased to find a wheelchair-accessible car park available.
Essentially, Kaos isn’t merely selling a haircut; they offer a revitalising experience coupled with genuine care—a combination that clearly resonates with the Goulburn community, and beyond.