Pros 
Cons A Spectrum of Experiences at Images Hair Salon
Images Hair Salon, located at 55 Goldsmith St, Goulburn NSW 2580, boasts an impressive 4.7-star rating, yet customer experiences seem to fall on quite a spectrum. While many patrons sing the salon’s praises for its friendly staff and affordable prices, a concerning number of reviews detail significant issues with haircut quality. It’s a place where some find hair nirvana, and others, unfortunately, hair despair. Accessibility is a strong point, with wheelchair-accessible parking and entrance readily available, and they are accommodating to families with children. Appointments are recommended, especially given the salon's popularity, but walk-ins may be possible depending on availability.
Here’s a breakdown of what clients are saying:
- Positive Aspects Frequently Mentioned:
- Exceptional Customer Service: A common theme across positive reviews is the warm, friendly, and caring service provided by staff, particularly Cassidy and Makalia. Customers consistently mention feeling valued and enjoying a chat during their appointments.
- Professionalism & Skill (Generally): Many customers express satisfaction with the haircuts they receive, highlighting the staff's skill and understanding of their desired styles.
- Affordability: "Great on the hip pocket" is a frequently used phrase indicating Images Hair Salon offers competitive pricing.
- Positive Atmosphere: Found to be friendly and warm overall.
- Facilities: The salon provides basic amenities like a toilet and prioritises inclusivity with wheelchair accessibility.
The Disappointment: A Case of the ‘Butchered’ Bob
Despite the overall high rating, a strikingly negative experience stands out, and significantly impacts the overall perception. One customer strongly advises against visiting, stating they would give zero stars if possible. The core of their complaint centres around a disastrous bob cut performed by an older stylist.
Here’s a detailed recounting of the issue:
"I asked for a bob cut (photo shown) and walked out with a visible thick undercut and layers about an inch long from my crown. I had straight cut 'layers' near my face. The cut wasn't blended nor did it have direction, it was literally hacked in a manner of nil knowledge. When I went to another hairdresser to have it fixed they were disgusted - never seen anything like it."
This account isn't just about a bad haircut; it details a lack of skill and attention to detail that resulted in significant distress. The corrective work required by another salon reinforces the severity of the initial cut. It underlines the potential for inconsistent quality within the salon.
Shining Stars: Employees Receiving Praise
While the negative experience is severe, several staff members are consistently highlighted for providing excellent service.
| Staff Member | Frequently Praised For |
|---|---|
| Cassidy | Friendly service, making clients feel great, fantastic haircuts. |
| Makalia | Knowing exactly how clients like their hair, quality haircuts. |
| General Staff | Caring, professional, warm and welcoming. |
These employees appear to be significant assets to Images Hair Salon and demonstrate a real commitment to customer satisfaction. Customers suggest seeking them out specifically for appointments. A review also features "Mark" who also provided "Great Service".
Weighing the Risks and Rewards
Images Hair Salon appears to be a location of highly variable experiences. The positive feedback on customer service, price, and atmosphere is compelling. It caters well to families and those needing accessible facilities. However, the vividly described negative experience demonstrates a potential for serious issues with haircut quality, particularly stemming from one stylist.
Consider these points if you're considering a visit:
- Request a Specific Stylist: Based on the reviews, asking for Cassidy or Makalia may increase the likelihood of a positive experience.
- Bring Visual References: Clearly communicating your desired style with photos can help minimise miscommunication.
- Manage Expectations: While generally affordable, prioritize skill over price, especially if you’re seeking a complex cut or colour.
- Consider a Consultation: A brief consultation beforehand can help assess the stylist’s understanding of your needs and capabilities.
Ultimately, Images Hair Salon presents a gamble – a potentially rewarding experience with friendly service and a good price, but one that carries a risk of a truly unfortunate outcome. The salon's phone number is +61 2 4821 7093 if you wish to discuss concerns or book an appointment.