Pros 
Cons Headlines Hair & Beauty Salon: A Goulburn Experience
Headlines Hair & Beauty Salon, incorporating Niche Hair Design, is rapidly gaining a reputation as a premier hair destination in Goulburn, New South Wales. Consistently achieving a strong 4.6-star rating, the salon offers not just a haircut, but a complete experience, prioritizing client satisfaction and skilled execution. The recent relocation to a beautifully renovated space on Franklin Street seems to be a major point of acclaim. The ambiance is described as airy and modern, boasting glass walls and appealing views, alongside convenient parking availability. Beyond aesthetics, Headlines demonstrably caters to a diverse clientele with thoughtful accessibility features.
- Accessibility: Dedicated wheelchair access is a key consideration, with a wheelchair-accessible car park, entrance, and seating available.
- Amenities: Gender-neutral toilets and standard toilet facilities are readily available.
- Welcoming Atmosphere: The salon explicitly welcomes the LGBTQ+ community, fostering an inclusive environment.
- Appointment Focused: While walk-ins may be considered, appointments are highly recommended to ensure optimal service.
A Skilled Team, With Matt at the Helm
The recurring name in praise for Headlines Hair & Beauty is undoubtedly Matt. Multiple reviews highlight his exceptional skill, particularly with colour and cutting. He isn't just described as competent, but as a true artist, capable of delivering precisely the envisioned result. Client testimonials showcase his dedication to understanding individual needs and translating them into stunning hairstyles.
“Matt completed a big restyle on my (sassy, unafraid to speak her mind, glamour minded) daughters hair - I've never seen her smile so hard or look in the mirror repetitively with admiration in a space of an hour… He is my stylist FOREVER."
This speaks volumes about the strong connection and confidence Matt inspires in his clients. It is notable that some customers are willing to travel significant distances – with one client regularly driving from Wollongong – specifically to benefit from his expertise, especially in handling curly hair. His team mirrors this commitment to quality and client care, creating a calm, friendly, and professional environment.
Services & Considerations
Headlines Hair & Beauty salon offers a comprehensive range of hair and beauty services. Their expertise extends beyond everyday haircuts and colours to include complex colour corrections and restyling. Their services are reasonably priced, offering a good value proposition. Payment convenience is also well addressed, accepting Credit cards, Debit cards and NFC mobile payments for a seamless transaction.
Here’s a breakdown of what clients can expect:
| Service Highlight | Detail |
|---|---|
| Colouring | Specialization in colour corrections |
| Cutting | Skilled restyling and precision cuts |
| Scalp Massage | Divine scalp massages offered |
| Comfort | Massage chair available during wash |
| Child-Friendly | Welcoming to children |
The salon seems well-equipped to cater to families, explicitly mentioning being “Good for kids”. However, the positive experiences are contrasted by one concerning review detailing a significant wait time with young children. This highlights a potential area for improvement in appointment management and client communication.
Concerns & Areas for Enhancement
While overwhelmingly positive, feedback does indicate a need to address certain operational aspects. One customer experienced a lengthy delay – exceeding an hour – with their family’s appointment, despite arriving on time. This was compounded by perceived poor communication, a lack of seating while waiting, and an apology described as vague and insincere.
This instance suggests:
- Appointment Scheduling: A review of the appointment system might be warranted to ensure realistic timing and minimize delays.
- Communication: Proactive communication with clients regarding delays is crucial.
- Waiting Area Comfort: Providing adequate seating and potentially offering refreshments (even a simple glass of water) can significantly improve the waiting experience.
- Staff Attentiveness: Ensuring consistent attention and acknowledgement for all clients, including those waiting, is paramount.
Addressing these concerns would further solidify Headlines Hair & Beauty Salon's position as a top-tier salon in Goulburn and ensure consistently positive experiences for all patrons.