Cut & Curl: A Tale of Transformations and Tresses in Goulburn

A Mixed Bag of Blowouts: Exploring Customer Experiences at Cut & Curl

Cut & Curl, located in Civic Plaza, Clifford St, Goulburn, boasts an impressive overall rating of 4.9 – a testament to consistently positive experiences for many. However, a deeper look into recent customer feedback reveals a more nuanced picture, a blend of delighted clients and one particularly frustrating encounter. The salon clearly excels in some areas, providing affordable and skilled services, but maintaining consistent customer service appears to be an area needing attention.

Here's a breakdown of what patrons are saying:

• Positive Vibes: The overarching sentiment is overwhelmingly positive. Many customers highlight the friendly and welcoming atmosphere, often commenting on the personable nature of the staff. Several reviews specifically mention feeling “amazing” and “relaxed” after their visit, frequently attributing this to the skilled work and a particularly enjoyable head massage.
• Skill & Results: Cut & Curl’s stylists clearly demonstrate proficiency in a variety of techniques. From classic haircuts to more complex procedures like spiral perms, customers consistently report being pleased with the results, with several explicitly stating they will be returning. The salon caters to a broad range of needs, even embracing natural hair colour with comments about happily embracing “even the grey bits.” One client specifically praised Kendall for her attentive service and willingness to stay late to ensure a perfect result.
• Value for Money: Affordability is frequently cited as a major drawcard. Numerous reviewers appreciate the reasonable prices, noting that they leave the salon both happy with their hair and their bank balance. This positions Cut & Curl as a particularly appealing option for those seeking quality hairdressing without a hefty price tag.
• Accessibility & Convenience: The salon is noted for its accessible features, including wheelchair-accessible car parking and entrance. Appointments are recommended, but walk-ins, as one customer exemplified, have been accommodated quickly and efficiently. The salon's opening hours are also fairly comprehensive, offering appointments from 8 am to 8 pm across several days of the week.

The Unfortunate First Impression: A Critical Voice

Despite the overwhelmingly positive reviews, a starkly contrasting experience stands out. One customer, a regular at Cut & Curl, reported a deeply disappointing visit marked by a complete lack of acknowledgement upon arrival. This individual detailed being ignored by both hairdressers for a full fifteen minutes while they continued a personal conversation, feeling utterly disregarded as a paying client.

"The personal service was awful, no acknowledgment greeting at my entry...I do not have to tolerate their behavior! For a regular customer...Yes, I arrived early for the appointment and I will not waste more time and money with them."

This negative experience serves as a critical reminder that even highly rated businesses can have lapses in customer service. The issue isn’t necessarily about the cost (the customer acknowledged the salon was less expensive than their previous experience), but rather about the basic respect and attention expected from service providers. This highlights the importance of consistent staff training regarding customer engagement and prioritisation.

Services & Facilities: What Cut & Curl Offers

Cut & Curl provides a range of services catering to varied hair needs. While a detailed service menu isn’t readily available, customer feedback indicates competency in:

• Haircuts: Regularly praised for being “prompt,” “efficient,” and “exactly as requested.”
• Colouring: From maintaining natural tones to more transformative changes.
• Perms: Specifically mentioned as achieving “amazing” results with spiral perms.
• Styling: Including advice and techniques to achieve desired looks.

Beyond the haircuts and styling, the salon offers several practical amenities, making it a convenient choice for locals and visitors alike:

This combination of service and convenience contributes to the salon’s strong local standing.

A Snapshot of Sentiment: Quick Reviews at a Glance

Here's a compilation of direct customer quotes, providing a concise overview of the diverse experiences at Cut & Curl:

• "Called in without an appointment and had a very positive experience, prompt, efficient hair cut exactly as requested at a reasonable price."
• "Had my hair done by Kendall she was amazing and did a great job on my hair, stayed back late and didn't rush. Would highly recommend! Feeling brand new."
• "Love going here. Always make me feel welcome. Girls are so friendly. I always leave the salon happy with my hair and my bank account is happy too. Highly recommend."
• "Love Cut & Curl. I always leave feeling amazing with my hair just the way I like it (even the grey bits)."
• "Definitely recommend this hair salon. The ladies here really know what they are doing. I had an amazing spiral perm and will definitely be returning."
• “I've had a great experience and am very satisfied of my new haircut 💇‍♀️ the ladies are lovely ! Definitely recommended”
• “'Fabulous' Friendly experienced staff Always satisfied with wonderful results I feel Sooo relaxed here that I tend to drift off to sleep could have something to do with the head massage🥰”

These snippets neatly capture the essence of Cut & Curl: a salon admired for its skilled stylists, friendly staff, affordable prices, and relaxing atmosphere, though with a noted need for consistent, attentive customer service for every client. You can contact Cut & Curl on +61 2 4821 5708.