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Quattro

Quattro Hair Salon: A Mix of Praise and Complaints from Clients

Quattro Hair Salon has garnered a diverse array of client feedback, showcasing both admiration for their artistry and concerns that cannot be overlooked. Let’s dive into the experiences shared!

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Services offered by Quattro

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Pros icon Pros Cons icon Cons
Accommodating staff, especially for individuals with disabilities Instances of rude behavior from management towards staff
High-quality haircuts and styling, particularly from Fiona and Rhona Inconsistent quality of haircuts, with some customers receiving unsatisfactory results
Friendly and compassionate service that puts customers at ease Long wait times for service, leading to frustration
Great atmosphere and professionalism of the staff High prices for services that do not meet customer expectations
Positive experiences leading to repeat visits and recommendations Negative experiences with specific staff members affecting overall satisfaction

A Warm Welcome & Accessibility at Quattro

Quattro Hair Salon in Frankston receives a solid 4.2 star rating, and a substantial portion of the positive feedback centres around its inclusive and accommodating environment. Many clients specifically highlight Quattro’s accessibility features. The salon is equipped with a wheelchair-accessible car park and wheelchair-accessible entrance, a detail one grateful customer explicitly thanked Quattro for, mentioning how the staff “thought outside the box” to meet their needs.

Beyond physical accessibility, the salon also appears welcoming to families - noted as “Good for kids” within their facilities. This makes it a potentially convenient option for parents seeking a haircut whilst managing little ones. Importantly, appointments are recommended, allowing the salon to manage capacity and ensure personalised attention for each client. Payment options are comprehensive, including credit, debit and NFC mobile payments, offering flexibility for customers.

Here's a breakdown of the facilities available:

Facility Category Option Enabled
Accessibility Wheelchair-accessible car park True
Accessibility Wheelchair-accessible entrance True
Amenities Toilet False
Planning Appointments recommended True
Payments Credit cards True
Payments Debit cards True
Payments NFC mobile payments True
Children Good for kids True

Stellar Stylists & Service Experiences

Several reviews consistently praise the skills of Quattro’s stylists. Rhona receives specific commendation for delivering a haircut “exactly what I wanted”, encouraging repeat business. Another client lauded the “kindness, compassion and level of expertise” described as “unbeatable”, stating they’ll be returning for regular cuts. Fiona is also mentioned as a favourite, consistently providing ‘beautiful’ hair cuts bringing customers back for more.

One particularly moving review details a client’s first experience getting "me time" after having a baby, stating the five hours spent at Quattro were “the best 5 hours.” This highlights an ability to create a relaxing and pampering atmosphere. The enthusiastic reviewer described it an exceptionally positive experience.

The salon's opening hours also contribute to its convenience:

Concerns Regarding Management & Technique

Despite the overall positive rating, notable complaints surface concerning management conduct. Multiple reviewers independently observed a manager exhibiting rudeness towards staff members, creating an uncomfortable atmosphere. One reviewer felt the manager actively attempted to solicit their support, which felt inappropriate and further contributed to a negative impression. This behaviour is a consistent point of concern among several customers, overshadowing aesthetic experiences from the salon.

Beyond management, one client expressed significant dissatisfaction with a styling attempt. They requested ringlets and an updo, but the result was achieved with a straightener and a minimal amount of hair styled upwards, falling far short of expectations for a $100 service. The client felt they could have achieved the same result themselves and was disappointed with the lack of styling products provided.

Uneven Cuts & Dismissive Attitudes

A recurring theme in negative feedback relates to the quality of haircuts, specifically unevenness and a perceived lack of care. One reviewer received a trim costing $47 that was described as “dreadful”, with “short bits sticking and everywhere uneven”. They were hesitant to voice their dissatisfaction due to the stylist's “nasty way about her.” Another hairdresser subsequently confirmed the unevenness of the cut, necessitating a corrective appointment elsewhere.

This suggests a potential inconsistency in skill levels or a lack of thoroughness in some stylists' work. The reported dismissive attitude further exacerbates the problem, leaving clients feeling unheard and dissatisfied. One review states; "I didn't dare say to her I wasn't happy as she’s got a nasty way about her". The implication that some stylists are unable to receive constructive feedback suggests internal issues that are effecting clients receiving the proper service.

Frequently Asked Questions About Hair Salon Quattro in Frankston

What services does Hair Salon Quattro offer to its clients?

Hair Salon Quattro provides a wide range of services including haircuts, hair coloring, styling, and treatments tailored to meet individual needs. They cater to various hair types and styles, ensuring that every client leaves satisfied. The salon prides itself on its professional staff who are trained in the latest techniques and trends, making it a go-to destination for anyone looking to refresh their look.

What are the opening hours for Hair Salon Quattro?

Hair Salon Quattro operates with flexible hours to accommodate its clients. On Mondays, Tuesdays, and Wednesdays, the salon is open from 9 am to 5:30 pm. Thursdays extend to 9 pm, while Fridays offer a late closing at 8 pm. Saturdays are available from 9 am to 5 pm, and Sundays from 10 am to 4 pm. This schedule allows clients to find a convenient time for their hair appointments throughout the week.

How can I contact Hair Salon Quattro for appointments?

To book an appointment at Hair Salon Quattro, clients can call the salon directly at +61 3 9789 1184. The friendly staff is ready to assist with scheduling and any inquiries regarding services. It's advisable to call ahead, especially during peak times, to ensure availability and to discuss any specific hair needs or preferences you may have before your visit.

What should I expect during my first visit to Hair Salon Quattro?

During your first visit to Hair Salon Quattro, you can expect a warm welcome from the staff and a consultation to discuss your hair goals. The salon aims to create a comfortable environment where clients feel at ease. The experienced stylists will listen to your preferences and provide professional advice tailored to your hair type. Overall, the focus is on delivering a positive experience and achieving the desired results.

Are there any special accommodations available at Hair Salon Quattro?

Hair Salon Quattro is committed to providing an inclusive experience for all clients, including those with special needs. The salon is wheelchair accessible, and the staff is trained to accommodate various requirements. If you have specific needs or requests, it's encouraged to communicate them when booking your appointment, ensuring that your visit is as comfortable and enjoyable as possible.