Pros 
Cons A Frankston Favourite: What Customers Are Saying About MOE & Co
MOE & Co, located in the heart of Frankston at Shop S054/330 Cranbourne Rd, has garnered a solid 4.4-star rating, making it a popular choice for locals seeking a fresh cut. But what exactly makes this hairdresser stand out (or, in some cases, fall short)? We’ve dived into the reviews to bring you a comprehensive overview of customer experiences. It's clear from the sheer volume of positive feedback that MOE & Co consistently delivers on several fronts. Their accessibility is a huge plus, with wheelchair-accessible car parking and entrance readily available. They also cater well to families, explicitly stating they're "Good for kids," and accepting a wide variety of payments – credit cards, debit cards, and NFC mobile payments. The convenient opening hours, spanning from 9am to 7pm on weekdays and offering weekend services, also contribute to their appeal.
The Sammy Factor: A Champion for All Ages
A consistent theme throughout the positive reviews is the exceptional service provided by barber, Sammy. Several parents specifically highlight his patience and skill when cutting children’s hair, a notoriously stressful experience for many. One parent recounted a particularly heartwarming experience, noting that Sammy happily welcomed their four-year-old daughter, after being refused service at another barber simply due to her gender! This experience clearly resonated, with the reviewer expressing immense gratitude for MOE & Co’s "Zero discrimination."
Here’s a breakdown of the praise for Sammy:
- Gentle Approach: Many customers mention Sammy’s incredibly gentle technique, with one even stating they were so relaxed they almost fell asleep!
- Skill & Precision: His haircuts are consistently described as “phenomenal," “fresh and clean,” and “top notch.”
- Welcoming & Inclusive: He’s repeatedly lauded for being welcoming to children and demonstrating a lack of prejudice.
- Excellent Communication: Staff were described as polite and cooperative.
Another staff member, Thomas, also receives consistent accolades for delivering "amazing cuts" and providing a positive experience.
Beyond the Buzz: Where MOE & Co Excels
MOE & Co doesn’t just excel in individual stylists; the overall atmosphere seems to be a major drawcard. Several reviewers comment on the friendly and chatty nature of the staff, creating a relaxed and enjoyable experience. The playlist also receives a shout-out, adding to the vibe. But it's more than just atmosphere. Customers are consistently impressed by the staff's willingness to listen to their requests.
"The only place I walk out of super happy with my boys cuts! Staff are amazing and actually listen to what what we want!"
This attention to detail and customer preference is a key differentiator. This translates into consistently satisfied customers who return month after month, as evidenced by reviewers who've been frequenting MOE & Co for nearly eight months. The ability to cater to diverse needs, from a simple short back and sides to more complex styles, contributes to their broad appeal. They also seem to be a solid choice for families, with many taking their sons for regular haircuts.
Not Always a Smooth Cut: Areas for Improvement
Despite the overwhelmingly positive feedback, MOE & Co isn’t without its critics. A few reviewers detail less-than-ideal experiences. One customer experienced a significant miscommunication regarding their desired haircut, ending up with a full buzz cut when they specifically requested a short back and sides. While the staff apologized and waived the fee, the damage to the hair was already done, understandably leading to dissatisfaction.
Another reviewer raised concerns about transparency and honesty, alleging they were given a haircut by a beginner without being informed, and the stylist repeatedly sought guidance from another barber during the process. They also expressed dismay at being charged full price (plus a Sunday surcharge) for what they considered an "average" haircut.
These negative experiences highlight the importance of clear communication and managing customer expectations. While apologies and refunds are appreciated, preventative measures – such as informing clients if they’re being attended to by a trainee – could mitigate these issues.