Pros 
Cons A Consistent Cut Above: The Buzz Around Jenna Louise
Jenna Louise, located at Shop 3/38 Stiebel Pl, Frankston, is rapidly building a reputation as a go-to hairdresser in the Frankston area, boasting an impressive 4.8-star rating. Customers consistently highlight not only the quality of the haircuts and styles, but also the welcoming and professional atmosphere fostered by Jenna and her team, including the highly-regarded Sam. It’s clear from the reviews that loyalty runs deep; several clients report returning for 4-6 years without considering alternatives.
One recurring theme is Jenna’s skill in colour correction and transformative cuts. Reviewers specifically mention her ability to salvage DIY dye disasters and work with challenging hair conditions – even an undercut with multiple colours! This suggests a strong technical foundation and a creative approach to problem-solving. It appears Jenna takes the time to understand each client’s individual needs and consults before recommending a solution, rather than pushing specific products or services. This dedication to customer satisfaction is frequently praised.
Here's a quick summary of facilities offered:
| Facility | Available? |
|---|---|
| Wheelchair Access | Yes |
| Appointments | Recommended |
| Credit Cards | Yes |
| NFC Payments | Yes |
| Kid-Friendly | Yes |
Beyond the Style: The Jenna Louise Experience
What sets Jenna Louise apart isn't just the haircut; it's the overall experience. Customers consistently use words like “lovely,” “friendly,” and “professional” to describe the staff. This contributes to a relaxed and comfortable environment, particularly appealing to families. The salon is described as ‘good for kids’, indicating a welcoming attitude towards younger clients.
The compliments extend beyond Jenna herself, with frequent shout-outs to Sam, demonstrating a skilled and cohesive team. Little touches, like a relaxing head massage during services, are also noted, enhancing the overall client experience. Many reviewers appreciate the “chair chat,” suggesting a personable and engaging style that builds rapport. It's the combination of technical expertise and genuine care that seems to really resonate with Jenna Louise's clientele.
“Amazing service, great results!!! My mum, sister and myself have been going to Jenna for over 4 years, we wouldn't go anywhere else.” - A loyal client.
Navigating the New Location & Practicalities
Previously operating at a different location, Jenna Louise is now nestled within Alley Barber, a quirky barber's store at 38 Stiebel Place, Frankston. It’s worth noting this change of address for those familiar with the salon's previous placement.
Speaking of practicalities, the pricing is consistently described as "reasonable" and "great value for money," with assurances that clients won’t be “ripped off.” This affordability, combined with high-quality results, is a major draw. While walk-ins may be accommodated (Jenna famously squeezed in a last-minute appointment for one reviewer), appointments are definitely recommended to ensure availability.
Here's a breakdown of Jenna Louise’s opening hours:
- Monday: Closed
- Tuesday: 9 am–5 pm
- Wednesday: 9 am–3 pm
- Thursday: 9 am–9 pm
- Friday: 9 am–7 pm
- Saturday: 8 am–2 pm
- Sunday: Closed
Contact can be made via phone at +61 3 9783 9831. Both credit cards and NFC mobile payments are accepted, providing convenient payment options.
Addressing the Concerns: A Balanced View
While overwhelmingly positive, the reviews aren’t entirely without criticism. One reviewer reported experiencing the “worst hair cut in years” and needing corrective work at another salon. Unfortunately, they were unable to provide photographic evidence. This single, strongly negative review serves as a reminder that experiences can vary.
It's important to acknowledge this perspective, while noting that it appears to be an outlier. The sheer volume of positive feedback suggests this instance may be an anomaly. However, prospective clients may wish to discuss their desired style in detail during a consultation to minimise the risk of dissatisfaction. The majority of feedback indicates a high level of skill and attention to detail, suggesting this negative experience is not representative of the typical Jenna Louise service. Others found the service to be simply “reasonable”, a more lukewarm assessment, but certainly not a negative one.