Intricut Hair & Beauty: A Mixed Bag of Style and Service in Frankston

Pros	Cons
Sungh consistently delivers amazing cuts and colours, praised for her professionalism and friendliness.	There are complaints about the quality of lash extensions, with reports of discomfort and damage to natural lashes.
Customers appreciate the reasonable pricing compared to other salons.	A significant issue was raised regarding customer service, particularly in handling complaints and refunds.
The staff is noted for being friendly and attentive, creating a welcoming atmosphere.	Some customers feel that the salon lacks a clear focus, with mixed reviews on the skills of the staff in specific areas like hairdressing.
Many clients have had positive experiences with haircuts, feeling listened to and satisfied with the results.	A few clients have experienced dissatisfaction with the durability and quality of nail services, mentioning thin acrylics.
The salon offers a variety of services, including hair, nails, and makeup, which some customers find convenient.	The atmosphere has been described as strange, with some customers feeling a lack of conversation and engagement.

Pros

Cons

Sungh consistently delivers amazing cuts and colours, praised for her professionalism and friendliness.

There are complaints about the quality of lash extensions, with reports of discomfort and damage to natural lashes.

Customers appreciate the reasonable pricing compared to other salons.

A significant issue was raised regarding customer service, particularly in handling complaints and refunds.

The staff is noted for being friendly and attentive, creating a welcoming atmosphere.

Some customers feel that the salon lacks a clear focus, with mixed reviews on the skills of the staff in specific areas like hairdressing.

Many clients have had positive experiences with haircuts, feeling listened to and satisfied with the results.

A few clients have experienced dissatisfaction with the durability and quality of nail services, mentioning thin acrylics.

The salon offers a variety of services, including hair, nails, and makeup, which some customers find convenient.

The atmosphere has been described as strange, with some customers feeling a lack of conversation and engagement.

A Spectrum of Styles: What Customers are Saying About Intricut Hair & Beauty

Intricut Hair & Beauty in Frankston garners a 4.40 rating, suggesting a generally positive experience for many customers. However, a deeper dive into reviews reveals a more nuanced picture. The salon, located at 5/11-15 Station St, certainly has its loyal patrons, particularly for hair services. Many commend Sungh’s expertise, frequently highlighting her ability to deliver “amazing” cuts and colour at a “great price”. Professionalism and a friendly demeanour are recurring themes in positive feedback.

Here’s a breakdown of frequently mentioned positives:

Haircuts & Colour: Consistently praised for quality and affordability.
Price Point: Several reviewers specifically mention Intricut being more affordable than competitors.
Personalised Service: Customers appreciate stylists listening to their requests and taking their time. One reviewer mentioned "no rush" and enjoying a peaceful experience without eavesdropping on others.
Accessibility: The salon is equipped with wheelchair-accessible facilities — a car park and entrance — catering for a wider range of clients.
Payment Options: Accepts credit/debit cards and NFC mobile payments for convenience.

However, it isn’t all glowing reports.

The Nail Extension Nightmare: A Cautionary Tale

While Intricut Hair & Beauty seems to excel in hair services, the experiences surrounding nail extensions are significantly different and stand out as a severe negative. One detailed review recounts a deeply problematic lash extension experience, outlining serious concerns regarding technique and hygiene. The customer alleged multiple issues including:

Excessive Glue Usage: Too much adhesive was applied, extending to the tip of the natural lash.
Incorrect Application: Up to six false lashes were adhered to a single natural lash – a practice explicitly described as damaging by a qualified lash specialist.
Premature Falling Out: Lashes were already detaching on the same day of application, indicating poor adhesion.
Damage to Natural Lashes: A specialist had to remove the extensions immediately, noting potential for significant further damage if left unattended.
Poor Positioning: Extensions were placed too close to the tear ducts, raising safety concerns.

This customer’s attempt to secure a refund was met with resistance, described as a frustrating hour-long ordeal involving alleged threats to contact the police. The experience prompted a complaint to Consumer Affairs, and the reviewer has pledged to share recorded conversations as evidence. This extremely negative account significantly impacts the overall perception of Intricut’s service quality.

Beyond Hair: Nails and a Unique Atmosphere

Intricut’s offerings extend beyond haircuts and colour, encompassing acrylic nails and makeup services. Reviews on these are mixed. While one customer secured a full set of acrylics for a remarkably low $25, they noted the nails were "a bit thin." Another customer raved about a hair and makeup package costing just $100, declaring they "looked amazing."

The salon’s ambiance itself attracts some customers. Described as “weird”, with “strange music” and a lack of chatter, it appeals to those seeking a quiet, unconventional experience. Despite (or perhaps because of) this unique atmosphere, some customers find it enjoyable and have returned multiple times.

The salon potentially offers a broad catalogue of services, but the quality and consistency seem to vary considerably between them.

Mixed Signals & What to Consider Before Booking

Several reviews hint at Intricut Hair & Beauty being a "jack of all trades, master of none". One critic mentioned an unsuccessful hair appointment resulting in “uncontrollable frizz” after a stylist misapplied thinning scissors. Another stated uncertainty about the salon’s purpose, questioning if it’s a hair salon, spa, nail shop, or even a fish tank store.

Before booking an appointment with Intricut, potential clients should consider the following:

Service	Customer Sentiment	Risk Level
Haircuts & Colour	Highly Positive	Low
Lash Extensions	Extremely Negative	High
Acrylic Nails	Mixed	Moderate
Makeup	Positive	Low
Atmosphere	Unique, Divisive	N/A

Intricut Hair & Beauty appears to be a salon that excels in certain areas, particularly hair styling led by experienced professionals like Sungh. However, the significant concerns raised regarding nail extensions, and mixed opinions on other services, mean customers should carefully consider their needs and research service-specific reviews before making a decision.

Frequently Asked Questions About Intricut Hair & Beauty Salon Services

What services does Intricut Hair & Beauty offer?

Intricut Hair & Beauty provides a wide range of services including haircuts, hair coloring, nail services, and makeup applications. They cater to various hair types and styles, ensuring that each client receives personalized attention. The salon is known for its friendly staff and reasonable pricing, making it a popular choice for those looking for quality hair and beauty treatments in Frankston.

What are the opening hours for Intricut Hair & Beauty?

Intricut Hair & Beauty operates from Monday to Saturday, opening at 10 am and closing at 5 pm. On Sundays, the salon has slightly shorter hours, operating from 10 am to 4 pm. This schedule allows clients to visit the salon at their convenience throughout the week, ensuring that everyone can find a suitable time for their hair and beauty needs.

How can I contact Intricut Hair & Beauty for appointments?

To book an appointment at Intricut Hair & Beauty, clients can call the salon directly at +61 3 8774 7071. The friendly staff will assist with scheduling and any inquiries regarding services. It's recommended to call ahead, especially during peak times, to ensure availability and to discuss any specific requirements or preferences for your visit.

What should I expect during my first visit to Intricut Hair & Beauty?

During your first visit to Intricut Hair & Beauty, you can expect a warm welcome from the staff and a consultation to discuss your desired look. The salon prides itself on providing personalized services, so the stylist will take the time to understand your preferences and hair type. You can also enjoy a comfortable atmosphere while receiving quality treatments at competitive prices.

Are there any special promotions or discounts at Intricut Hair & Beauty?

Intricut Hair & Beauty occasionally offers special promotions and discounts on various services. It's best to inquire directly with the salon or check their social media pages for any current deals. The salon aims to provide value for money, ensuring that clients can enjoy high-quality services without breaking the bank.