Pros 
Cons A Glance at Gabbi's Hair & Beauty Group – Convenience and Accessibility
Gabbi's Hair & Beauty Group, situated at 50A Heatherhill Rd, Frankston, appears to offer a convenient experience for those seeking beauty services in the area. With opening hours spanning most weekdays from 9am to 5pm and Saturdays from 9am to 2pm, it caters to a variety of schedules. Notably, the salon prioritises accessibility with both wheelchair-accessible car parking and entrance facilities. Appointments are highly recommended, suggesting a popular destination.
Payment options are also modern and comprehensive, accepting credit cards, debit cards and NFC mobile payments, providing flexibility for customers. Here’s a quick rundown of what Gabbi's offers in terms of practicalities:
| Feature | Details |
|---|---|
| Address | 50A Heatherhill Rd, Frankston VIC 3199 |
| Phone | +61 3 9783 4101 |
| Accessibility | Wheelchair accessible (car park & entrance) |
| Appointments | Recommended |
| Payment Methods | Credit/Debit Cards, NFC Mobile Payments |
| Opening Hours | Varies - see below |
Here's a look at the weekly schedule:
- Monday: Closed
- Tuesday: 9am – 5pm
- Wednesday: 9am – 5pm
- Thursday: 9am – 5pm
- Friday: 9am – 5pm
- Saturday: 9am – 2pm
- Sunday: Closed
The Flora Factor: Consistent Praise for a Skilled Stylist
A significant portion of the positive feedback surrounding Gabbi's Hair & Beauty Group centres around a stylist named Flora. Multiple customers explicitly mention her expertise and friendly demeanour. One review states Flora “did an amazing job” with a wash, blow wave and cut, leaving the customer “super happy.” Another client has consistently sought Flora’s services for “a couple of years”, appreciating her efficiency and punctuality – highlighting a worry-free experience.
Several reviewers note how Flora assesses hair needs thoroughly and provides excellent service alongside a warm, friendly personality. One particularly glowing report mentioned receiving numerous compliments after a visit, attributing it to Flora’s skills. Further adding to the positive sentiment is Gabbi’s willingness to welcome therapy dogs, adding to the inclusive and comforting atmosphere fostered by Flora and Gabi.
Where Things Get Tricky: Stories of Disappointing Cuts & Communication Issues
Unfortunately, not all experiences at Gabbi's Hair & Beauty Group are positive. A recurring theme in the negative reviews revolves around inconsistent cutting and a lack of attentive listening from the stylists. Several clients reported requesting a specific length (typically around one inch) and receiving significantly shorter cuts – in one case, two inches difference on either side of the head.
Beyond the length discrepancies, clients have described uneven cuts, choppy layers, and unwanted styling techniques (like feathering done without prior discussion). One very frustrated customer described the result as resembling "Lord Farquaard". A particularly concerning complaint detailed a haircut completed in just seven minutes, leaving noticeable gaps and uneven lengths, culminating in a lack of professionalism. Perhaps the most alarming issue raised was the refusal to provide a receipt following a substandard service, leaving the customer feeling unsupported and unheard.
"I went in today and asked for a trim. Wound up with it about two inches shorter on my left side and an inch shorter on my right…Still charged me and denied me a receipt. For the love of God, do not let these people anywhere near your hair."
Colour, Consultation & Overall Value – A Deeper Dive
While cutting experiences appear to be the primary source of contention, the reviews also touch upon colouring and consultation services. A client, having avoided professional colour for years, found Gabbi's to be “perfect,” praising the staff’s welcoming nature and the in-depth, realistic consultations provided. This illustrates a potential strength within the salon – providing thoughtful advice and building rapport with clients seeking colour treatments.
Several reviewers comment on the salon being “extremely well priced,” suggesting that cost is a factor drawing customers to Gabbi's. However, the perceived value appears to be highly dependent on the stylist and the specific service received. While some found the pricing excellent in relation to the quality of service they received (particularly from Flora), others felt that the results did not justify the cost, especially given the issues with the haircut itself. The salon seems to generate strongly polarised feedback, highlighting the importance of potentially requesting a specific stylist when booking.