Pros 
Cons A Buzz About Town: What People Are Saying About Frenchys Hair Co
Frenchys Hair Co, nestled in the heart of Frankston at Shop 1/44 Beach St, is clearly making waves in the local hair scene. Boasting an impressive 4.90 rating, this salon hasn't just attracted clients—it's cultivated a loyal following. Conversations online and amongst the community highlight a consistent theme: a welcoming atmosphere and genuinely skilled stylists. Accessibility is also a strong point, with a wheelchair-accessible car park and entrance ensuring everyone feels comfortable visiting. The facilities also include a toilet for customer convenience. Appointments are recommended, allowing the team to provide a personalised experience. Conveniently, Frenchys accepts credit cards, debit cards and NFC mobile payments. Importantly, the salon truly extends a ‘good for kids’ environment, suggesting it’s a place the whole family can feel at ease.
The Chloe Effect & Stellar Stylists
It's undeniable that stylist Chloe receives a significant amount of praise. Numerous reviews specifically name her, highlighting her ability to perfectly translate hair goals into reality. One customer enthusiastically states, "Chloe does my hair and always executes my hair vision perfectly." This level of skill and understanding clearly leaves a lasting impression. But Chloe isn’t the only star at Frenchys. Marcia also consistently receives accolades for her trendy advice and ability to guide clients even when they're undecided.
Here's a snapshot of what customers appreciate about the styling team:
- Exceptional skill: Consistently delivers desired haircuts and colour.
- Personalised service: Listens intently and provides tailored advice.
- Welcoming demeanour: Creates a comfortable and relaxing atmosphere.
- Talent and humour: Marcia and Chloe are incredibly talented and have a great humour and conversation.
- Problem-solving ability: Marcia’s quick thinking and expertise rescued a distressed client from a hair colour disaster.
The team’s ability to not only fix problematic styles ("Marcia blessed me with her presence…came out with what I wanted") but also to create a truly uplifting experience shines through in the feedback.
Navigating Appointments & Addressing Concerns
While overwhelmingly positive, feedback also reveals a potential area for improvement regarding appointment management. One customer experienced a frustrating situation where their appointment was cancelled due to a lack of response to a text confirmation – a notification they hadn't been informed they'd receive. This highlights the importance of clarifying communication preferences during the booking process. The customer rightfully felt their needs were not prioritised, especially given the empty salon at the time of the incident.
This points to a valuable lesson: even with a busy schedule, proactive communication and flexibility can make a significant difference in customer satisfaction. It's a reminder that every client, regardless of circumstance, deserves to feel valued. Frenchys Hair Co accepts appointments, it's recommened to book in advance.
| Aspect | Positive Feedback | Area for Improvement |
|---|---|---|
| Appointment Booking | Easy to book via email | Clarify communication preferences (text/email) |
| Communication | Friendly and responsive email communication | Consistent communication regarding confirmations |
| Flexibility | Staff offered a next-day appointment | Explore options for accommodating urgent requests |
| Customer Service | Generally warm and welcoming | Ensure all clients feel valued and prioritised |
Value, Vibe & The Frankston Favourite
Beyond just the technical skill of the stylists, Frenchys Hair Co cultivates a vibe that customers clearly enjoy. Regulars describe the salon as a place where they feel like "a regular" from the very first visit, thanks to the friendly and approachable staff. The aesthetic of the salon itself also receives positive mentions. Word of mouth travels fast, and many customers share that they found Frenchys through recommendations, often after being dissatisfied with previous hairdressers (“If you are feeling like your current hair dresser is a bit tired, head down to Frenchys”).
However, some customers note that the price point is a little higher, with no student or concession discounts available. While acknowledging the quality of the service, this could be a factor for budget-conscious clients.
Despite this, the overall sentiment is one of enthusiastic support. Frenchys Hair Co isn't simply a hair salon; it's a community hub where clients can relax, be pampered, and leave feeling fantastic. Offering refreshments while customers wait is the cherry on top. With its skilled team, welcoming atmosphere, and commitment to customer satisfaction, it’s easy to see why Frenchys Hair Co is a Frankston favourite.