Pros 
Cons A Wave of Positivity: What Customers Love About Colour Collections
Colour Collections in Frankston consistently receives glowing reviews, boasting an impressive 4.5-star rating. A major theme across numerous testimonials is the salon’s dedication to truly listening to its clients. It’s not just a quick chop and colour; stylists like Brucie, Holly, Justine, Melisa and Rudy take the time for thorough consultations, assessing hair condition and understanding individual preferences.
Here’s a breakdown of what shines through in the positive feedback:
- Expert Colour Correction: Many customers, like one who had years of box dye build-up, express amazement at Colour Collections' ability to achieve seemingly “unachievable” results with just one session. Brucie receives frequent praise for her colour expertise and ability to transform hair.
- Warm & Welcoming Atmosphere: The friendly and attentive team consistently creates a positive and comfortable experience. Customers mention feeling cared for and valued throughout their appointments. “Amazing, friendly place,” reads one review, highlighting the salon’s uplifting environment.
- Skillful Styling & Confidence Boost: Stylists aren't simply making hair look good; they're improving how clients feel. One reviewer specifically notes that Rudy performed “a miracle” with their hair, leaving them feeling like “a new woman.”
- Personalised Advice: Melisa is commended for offering innovative ideas and tailored advice, especially for blonde hair. She's described as confident, attentive, and going “over and beyond” for her clients.
- Coffee Perks: A small but appreciated detail—the cappuccino receives a special mention for being “awesome”!
| Stylist | Speciality (based on reviews) | Key Praise |
|---|---|---|
| Brucie | Colour Correction, Overall Expertise | Trusted, Admired, Achieves the impossible |
| Holly | Listening, Colour | Great job, good advice, happy with colour |
| Justine | Styling | Amazing stylist |
| Rudy | Transformation, Confidence Building | Miracle worker, uplifting |
| Melisa | Blonde Hair, Advice | Confident, innovative, attentive |
Accessibility & Convenience: A Look at Colour Collections’ Facilities
Colour Collections clearly prioritises accessibility and convenience for its clientele. The salon is equipped with a wheelchair-accessible car park and entrance, ensuring inclusivity. Appointment scheduling is recommended, indicating a consistently busy and popular location.
Here's a quick look at available facilities and payment options:
- Accessibility: Wheelchair-accessible facilities are readily available, promoting inclusivity for all.
- Amenities: Basic amenities, including a toilet, are provided.
- Payment Methods: A variety of payment options are accepted, including credit cards, debit cards, and NFC mobile payments, offering flexibility for customers.
- Opening Hours: Colour Collections caters to a range of schedules with extended hours on Thursdays and Tuesdays and weekend availability (Saturday 8am-4pm, Friday 9am-6pm). They are closed on Mondays and Sundays.
Opening Hours at a Glance:
| Day | Time |
|---|---|
| Monday | Closed |
| Tuesday | 9am – 8pm |
| Wednesday | 9am – 5pm |
| Thursday | 9am – 8pm |
| Friday | 9am – 6pm |
| Saturday | 8am – 4pm |
| Sunday | Closed |
The Flip Side: Addressing Customer Concerns
While overwhelmingly positive, Colour Collections does have a few critical reviews that need acknowledgement. One customer reported a “very poor service” experience, citing a discrepancy between the quoted price and the final charge—receiving a $280 bill for highlights they felt were unevenly applied without the included toner. This is a serious concern and highlights a potential issue with pricing transparency or communication.
“They quote one thing and they charge something else…Very pricey and unprofessional hairdresser. Won't recommend to anyone.”
This negative review stands in stark contrast to the many praising the salon’s reasonable pricing and professional team. It’s worth noting this appears to be an isolated incident amongst a significant number of satisfied customers. However it's a crucial one for the salon to address in order to uphold its reputation. Potential solutions could include:
- Detailed Quotations: Providing clients with itemised quotes before beginning services.
- Clear Communication: Ensuring stylists clearly explain all costs involved.
- Quality Control: Regularly checking the consistency and quality of services performed.
Community Buzz & Stylist Shout-Outs
Colour Collections seems to have cultivated a loyal clientele, with frequent mentions of returning to specific stylists. The salon isn’t just a place to get a haircut; it’s a community where customers develop a rapport with their stylists and consistently receive exceptional service. Phrases like “Love Colour collections, they never disappoint” and “Thanks again Juzzy!” demonstrate this strong customer connection.
Individual stylists are repeatedly singled out for their skill and personality. Wayne and his team are generally praised for their collective “awesome” approach. Justine gets a specific shout out for being an amazing stylist. The salon’s success appears to be rooted in fostering a team of talented individuals who genuinely care about their clients and deliver consistently excellent results.