Pros 
Cons A Salon Divided: Exploring the Experiences at The Hoons
The Hoons, located in Eastwood, NSW, boasts a strong 4.9-star rating, promising a premium hairdressing experience. However, a closer look at customer reviews reveals a somewhat polarised picture. While many rave about skilled stylists and a welcoming atmosphere, a significant number express deep dissatisfaction with the quality of service received. Let's delve into what customers are saying.
The salon operates from Shop 15/21-25 Rowe St, Eastwood, and is open Tuesday - Friday 10am-7pm, Saturday & Sunday 9am-6pm, with Wednesday being closed. Appointments are highly recommended, and The Hoons accepts both credit cards and NFC mobile payments, offering on-site service options. Disappointingly, the facilities do not appear to feature wheelchair accessibility, including parking or entrance. Despite this limitation, many patrons have found the overall experience exceptionally positive.
The Stylist Spotlight: YeonSoo and Hyun Lead the Praise
A recurring theme throughout positive reviews centres around specific stylists, particularly YeonSoo and Hyun. Several customers explicitly call out their skill, patience, and ability to understand their vision.
Here's a breakdown of what makes these stylists stand out:
- YeonSoo: Repeatedly praised for her gentle approach, keen eye for detail, and remarkable ability to translate vague ideas into stunning results. Customers travelling from Melbourne specifically to see her highlight her influence. She’s described as observant, a good listener who guides clients naturally, providing a calming and unpretentious experience. She explains styling tips for at-home maintenance too.
- Hyun: Described as incredibly skilled and detail-oriented. Customers feel confidently in Hyun's hands from the outset, appreciating the top-notch overall service. She consistently exceeds expectations.
- Danbi: Another stylist getting favourable mentions, particularly for her work showcased on Instagram - allowing clients to have an initial understanding of her skill before visiting.
One customer highlighted that the hair washing experience itself was akin to a head massage, adding to the luxurious feel. Ana is also mentioned for her incredibly warm and welcoming attitude, making the ambience even more special.
Where Things Go Wrong: Disappointment and Lack of Accountability
Unfortunately, not all experiences at The Hoons are positive. A concerning number of reviews detail poor service and unsatisfactory results, ranging from improperly executed blow-dries to outright refusal of refunds.
The primary complaints revolve around:
- Poor Haircut Quality: One reviewer detailed receiving a frizzy, curly result after requesting a professional blow-dry, requiring self-correction.
- Blaming the Customer: Instead of taking responsibility, staff allegedly blamed the weather for the flawed outcome – even when the customer hadn’t been exposed to rain.
- Refusal of Refunds: Management reportedly refused to issue a refund, arguing that the undesirable result was simply "what a blow-dry is meant to look like," and advising additional (and costly) services for a smoother finish.
- Lack of Attention to Detail: While others praise detailing, several found a lack of attention to detail resulting in a botched experience.
These negative experiences directly contrast with the salon's stated commitment to "outstanding service and top-notch customer experience" and raise questions about consistency and quality control. It is imperative for The Hoons to address these critical issues to maintain its stellar reputation.
Navigating a Visit: Practical Details and Recommendations
Before booking an appointment at The Hoons (+61 411 120 377), consider the highlighted points. Given the disparity in reviews, requesting a specific stylist – YeonSoo or Hyun if possible, judging by the consistent praise – may significantly improve your outcome.
Here's a quick guide:
| Feature | Detail |
|---|---|
| Location | Shop 15/21-25 Rowe St, Eastwood NSW 2122 |
| Phone | +61 411 120 377 |
| Appointment | Required/Recommended |
| Payment | Credit Cards, NFC Mobile Payments |
| Accessibility | Limited (No wheelchair access) |
| Strongly Rated Stylists | YeonSoo, Hyun, Danbi |
Potential visitors should be clear about their desired outcome and expectations during the appointment. If you're seeking specific styling (like straight hair), clarify with the stylist upfront about any additional costs or procedures involved – particularly regarding the definition of a “blow-dry”. It's also advisable to review the stylist's portfolio (like Danbi’s Instagram) prior to your visit.