OKS hair salon Eastwood: A Blend of Praise and Hair Care Tales

Pros	Cons
Highly skilled and attentive stylists, especially Bella and Andy	Inconsistent results with haircuts, particularly for men
Consistent quality of service over many years	Some stylists may rush through appointments
Welcoming and warm environment	Disappointing experiences with specific colour treatments
Complimentary snacks and drinks for clients	Customer service issues, particularly regarding refunds
Massage chairs at the wash station	High prices for services that may not meet expectations
Family-friendly salon with services for all ages	Occasional miscommunication about desired styles
Great style suggestions from experienced stylists

Pros

Cons

Highly skilled and attentive stylists, especially Bella and Andy

Inconsistent results with haircuts, particularly for men

Consistent quality of service over many years

Some stylists may rush through appointments

Welcoming and warm environment

Disappointing experiences with specific colour treatments

Complimentary snacks and drinks for clients

Customer service issues, particularly regarding refunds

Massage chairs at the wash station

High prices for services that may not meet expectations

Family-friendly salon with services for all ages

Occasional miscommunication about desired styles

Great style suggestions from experienced stylists

OKS Hair Salon Eastwood: A Mixed Bag of Experiences

OKS Hair Salon, located at 110 Rowe St, Eastwood NSW 2122, Australia (+61 404 844 465), has been a local fixture for many years. With an average rating of 3.8, customer experiences seem to range from deeply loyal and highly satisfied, to significantly disappointed. Let's break down what clients are saying.

Long-Term Loyalty & Stellar Service (Especially with Bella!)

The overwhelming majority of positive feedback centers around the expertise and personable service of stylist Bella. Customers consistently rave about her skill, attention to detail and long-term commitment to their hair goals.

“I’ve been seeing Bella for about 8-9 years now. My husband, who is quite particular about his hair, finally settled on Bella…”
“I have been getting my hair colored every 2-3 months for almost 10 years now… Bella is simply the best.”
"I have been going to Bella as my hairdresser for many years. She is very attentive, friendly and always does a great job cutting my hair, doing treatment and colouring."

This devotion extends to entire families, with multiple generations visiting OKS for their hair needs: mothers, daughters, sons, husbands and even grandmothers! Many cite recommendations to friends as further proof of Bella’s exceptional work and the salon's consistent satisfaction rate. One customer exemplifies this long-standing relationship, stating they've been a client for a decade, and their entire family has followed suit.

These clients frequently highlight the welcoming atmosphere and willingness to cater to individual requests. Stylists like Simon and Esther are also praised for their friendliness and approachability. The little touches – complimentary snacks and a relaxing massage chair during washing – also contribute to the positive experience.

Disappointing Results & Concerns with Specific Stylists

However, not all experiences are positive. A significant number of negative reviews focus on a recent haircut experience with a stylist who is not unnamed. Several customers report a disparity between their requested style and the final result.

“She said she understands but ended up cutting my hair really short than I asked for, especially on the sides and fringe… It felt like the stylist was in a rush, and the final result didn't look anything like the photo I provided.”

This particular cut additionally lacked finishing touches such as hair waxing or brushing.

Perhaps the most concerning review details a deeply upsetting colour treatment performed by Andy, costing over $400. The client requested a dark blue to electric blue gradient but received a multi-toned, unsatisfactory result.

“I don't even know how many colours I had on my hair. It was so so badly done.”

Compounding the problem, the client alleges an incorrect surcharge was attempted and was met with a rude response from the salon owner when requesting a refund.

Key Information to Keep in Mind:

Opening Hours: OKS Hair Salon Eastwood operates Monday, Wednesday, Thursday, Friday, Saturday & Sunday with varying times. Tuesday is closed. (See below for detailed hours)
Appointments: Appointments are recommended
Payment Options: Credit/Debit Cards and NFC mobile payments are accepted.
Facilities: Toilet available.
Family Friendly: The salon is considered good for kids.

Opening Hours (as of October 26, 2023):

Monday: 9:10 AM – 6:00 PM
Tuesday: Closed
Wednesday: 9:10 AM – 6:00 PM
Thursday: 9:10 AM – 6:00 PM
Friday: 9:10 AM – 6:00 PM
Saturday: 9:10 AM – 7:00 PM
Sunday: 10:10 AM – 6:00 PM

Overall

OKS Hair Salon Eastwood presents a contradictory picture. While many customers have enjoyed decades of excellent service and build strong relationships with stylists like Bella, recent experiences point to potential inconsistencies in quality and customer service, especially related to certain stylists. Potential customers are advised to inquire about stylist availability and perhaps request recommendations when booking. The salon's willingness to cater to families is a plus, while the acceptance of multiple payment types is convenient.

Frequently Asked Questions About OKS Hair Salon Eastwood Services and Experience

What services does OKS Hair Salon Eastwood offer for hair treatments?

OKS Hair Salon Eastwood provides a wide range of hair services including haircuts, coloring, treatments, and styling. They cater to both men and women, ensuring that every client receives personalized attention. The salon is known for its expertise in various hair techniques, from root touch-ups to complex color gradients. Clients can expect a professional approach and a commitment to achieving their desired look.

What are the opening hours of OKS Hair Salon Eastwood?

OKS Hair Salon Eastwood operates on specific hours throughout the week. They are open from 9:10 am to 6 pm on Monday, Friday, and Thursday, and from 9:10 am to 7 pm on Saturday. On Sunday, the salon welcomes clients from 10:10 am to 6 pm. However, please note that the salon is closed on Tuesdays. It's advisable to call ahead and book an appointment to ensure availability.

How can I contact OKS Hair Salon Eastwood for appointments?

To schedule an appointment at OKS Hair Salon Eastwood, clients can reach out via phone at +61 404 844 465. The friendly staff is always ready to assist with booking inquiries and can provide information on available services. It's recommended to call during business hours for the quickest response. Clients can also inquire about specific stylists and their specialties when making an appointment.

What should I expect during my visit to OKS Hair Salon Eastwood?

During a visit to OKS Hair Salon Eastwood, clients can expect a warm and welcoming environment. The salon prioritizes client care, ensuring a comfortable experience. Clients are often offered refreshments and snacks while they wait. The skilled stylists take the time to understand individual preferences and provide tailored services. Many clients appreciate the attention to detail and the relaxing atmosphere, making it a pleasant experience.

What is the general feedback about the stylists at OKS Hair Salon Eastwood?

Feedback about the stylists at OKS Hair Salon Eastwood is generally positive, with many clients praising their skills and professionalism. Stylists like Bella and Andy are frequently mentioned for their ability to understand client needs and deliver satisfactory results. However, experiences can vary, and some clients have reported dissatisfaction with specific services. Overall, the salon strives to maintain high standards and client satisfaction.