Pros 
Cons A Loyal Following & Long Distances Travelled
Jenny's House the beginning in Eastwood, NSW, clearly holds a special place in the hearts of many clients, with some travelling two hours for appointments. This speaks volumes about the quality of service they consistently provide. Numerous reviews highlight a particularly strong rapport with specific stylists, notably Hazel and Emily. Clients repeatedly praise Emily’s patience and ability to truly understand their desired outcomes, consistently delivering satisfying colour results.
The salon seems to excel in both men's and women's styling, with customers mentioning "awesome style cuts" for both. The expertise in hair colour techniques is also a recurring theme. It's not just the technical skill, but also the thoughtful suggestions offered by the team that contribute to client satisfaction. Beyond the core services, the overall experience appears to be positive, with a warm and friendly atmosphere consistently noted. This level of dedication has spurred repeat bookings and future appointment planning - with clients already planning hair treatments and further colour services.
Here's a breakdown of stylist mentions:
| Stylist Name | Positive Mentions | Key Skills/Traits Highlighted |
|---|---|---|
| Hazel | 1 | Excellent results, making clients "look pretty" |
| Emily | 3 | Patience, understanding client needs, colour expertise |
| Ian | 2 | Professional, efficient, excellent haircutting |
| Cindy | 2 | Matching client requests (using visual references), colour expertise, confidence-building |
| Kyle | 1 | Advice, "magic work" with hair |
| Shorty (Hairdresser) | 1 | Good manner, thoughtful approach |
Points of Contention: Pricing and Consistency
Despite the overwhelming positivity, some concerns have emerged regarding the pricing structure at Jenny’s House the beginning. One customer expressed dissatisfaction with a $30 charge for a simple trim on very short hair, deeming it unreasonable, particularly given an overcut. This feedback suggests potential inconsistencies in pricing, as another customer noted different stylists charging varying amounts for the same service.
This lack of transparency regarding costs can be frustrating for clients. It’s worth noting, however, that the negative experience regarding the trim was also linked to a perceived lack of willingness on the part of the stylist to attempt a specific, requested style. While the salon advocates for bringing in reference photos (and stylists like Cindy appear to embrace this), this particular instance suggests a reluctance to accommodate client requests, or deliver as asked.
Facilities and Accessibility: A Welcoming Environment
Jenny’s House the beginning clearly prioritises convenience and accessibility for its clientele. The salon boasts features designed to cater to a broad range of needs. They provide:
- Wheelchair-accessible car parking and entrance: Ensuring inclusivity for all customers.
- Appointments recommended: Allowing for a more personalised and efficient experience.
- Multiple payment options: Accepting credit cards, debit cards, and NFC mobile payments.
- Child-friendly atmosphere: Making it easier for parents to manage appointments.
- Convenient parking: Offering on-site parking as well as paid street and lot parking options.
These facilities contribute to a comfortable and welcoming environment. Many clients also specifically mention how clean and comfortable the salon is, enhancing the overall pampering experience. The scalp massage provided during the wash is a particular highlight for some, offering a relaxing and luxurious touch.
Service Variance and Professionalism
While the majority of feedback centres on exceptional service, the level of professionalism exhibited by staff seems to vary. The positive experiences detailed point to stylists like Ian and Cindy who are consistently described as professional, efficient, and attentive to client needs. Showcasing a willingness to use visual aids (like Google images) to ensure accurate representation of desired styles.
However, contrastingly another review strongly criticises a stylist (described as "the tall dude with glasses") for being reluctant, impatient, and ultimately failing to deliver the requested haircut. This highlights a potential disconnect in service standards and reinforces the importance of potentially requesting specific stylists to guarantee a consistent experience. The review also underlines the point that stylists should openly communicate limitations – if a desired style isn't achievable, it’s preferable to state this rather than providing a subpar result. This variance in service quality illustrates the salon’s strength lies in its capable stylists, but also hints at a training or quality control consideration for all staff members.