Pros 
Cons A Consistent 5-Star Experience: What Clients are Saying About Initial Hair
Initial Hair, located on the upper level of Shop 23/183-185 Rowe St in Eastwood, NSW, isn't just another salon – it's consistently earning rave reviews and a perfect 5.000000 rating. But what precisely makes this hairdresser stand out from the crowd? The answer, according to a growing number of satisfied clients, lies in the dedication of its owners, Matt and Josie, and their team. It’s clear Initial Hair prioritises a personalised experience, far exceeding the typical salon visit.
Clients repeatedly highlight the patient consultations that are a cornerstone of the Initial Hair approach. It isn't a quick in-and-out service. Instead, Matt and Josie take the time to truly understand your hair’s needs, your lifestyle, and your aesthetic goals. They focus on finding the "best solution that suit your complexion and style," demonstrating a level of care that isn’t always common. This thoroughness, while potentially adding a little more time to your appointment, is overwhelmingly appreciated. Several reviews specifically point out that the team "spend a bit more time than normal salon to get things right," a testament to their commitment to impeccable results.
Here's a quick look at what Initial Hair offers in terms of facilities:
| Facility | Available |
|---|---|
| Toilet | Yes |
| Appointments | Recommended |
| Payment Options | Credit Cards Accepted |
Colouring Expertise and Hair Restoration Praised
The feedback centres heavily around the quality of services, particularly colouring. Multiple reviewers express genuine delight with their new hair colour, describing it as “lovely” and noting that their hair has “never been handled with this much care.” This isn't just a surface-level compliment. Clients trust Initial Hair to achieve desired colours safely and effectively.
One particularly powerful review speaks of a “saving” of damaged hair. This suggests Initial Hair is adept at not only creating beautiful styles but also addressing existing hair concerns and restoring health. This skilful approach shows a deep understanding of hair’s anatomy.
Initial Hair caters to a diverse clientele, from those seeking a simple style refresh to those needing more complex colour correction or restorative treatments. The team, including Matthew, Jo, and Chloe, are consistently praised for their ability to assess each customer’s hair and recommend the most appropriate course of action.
Skillful Styling and A Team That Listens
Beyond colour, Initial Hair excels in haircutting and styling. One client mentioned Matthew did a “great job” with their new hairstyle, again reinforcing this sense of satisfaction and expertise. The sentiment resonates throughout the reviews: Initial Hair delivers precisely what the client envisioned, and often, better.
What truly sets them apart is that the team listens. There aren’t assumptions made or rushing through the consultation process. Clients feel understood and confident in the team’s recommendations. It’s this listening ability, coupled with skillful execution, that generates a 10/10 recommendation rate, as one client enthusiastically declares.
The team’s dedication isn’t simply about technique. They’re invested in making sure their clients feel confident and happy with their new looks – a factor that's explicitly mentioned in multiple testimonials.
Convenience and A Welcoming Atmosphere
Initial Hair understands the value of convenience. They’re open six days a week, including late evenings during the week and all day Saturday, offering flexibility for busy schedules. Their opening hours are:
- Monday: 9:30 am–6 pm
- Tuesday: 9:30 am–6 pm
- Wednesday: 9:30 am–6 pm
- Thursday: 9:30 am–6 pm
- Friday: 9:30 am–6 pm
- Saturday: 9:30 am–6 pm
- Sunday: Closed
While walk-ins might be possible, appointments are strongly recommended to ensure the team can give you their full attention.
Beyond the practical aspects, the atmosphere at Initial Hair is consistently described as “wonderful” and “patient.” The salon fosters a relaxed, welcoming environment where clients feel comfortable expressing their needs and receiving honest, thoughtful advice. Even fun mentions, like the “dinosaur shirt and haircut ✨️” show a lighthearted and enjoyable atmosphere.