Pros 
Cons A History of Shifting Standards: Long-Term Customer Reflections
Charles & Sherry Hair in Eastwood appears to be a salon with a complicated history, particularly when viewed through the eyes of its long-term clientele. Several customers report years of consistent, positive experiences, highlighting the salon’s past reputation for professionalism and quality haircuts. One loyal customer states they’ve been a patron for "over 15 years and never have a bad haircut," a testament to a previously reliable service.
However, a concerning trend emerges within these longer-term reviews. Multiple individuals mention a discernible decline in service quality over the past year. What was once a go-to destination for haircuts and dyes is now viewed with disappointment. Specific complaints include:
- Haircuts not matching described styles ("it wasn't what we described").
- Inaccurate fringe trimming, resulting in excessively short hair.
- A general sense that the quality of service has diminished over time.
- One customer felt their $30 haircut felt more like a $10 one, noting the owner completed it in only five minutes.
This suggests Charles & Sherry Hair may be struggling to maintain the standards that initially attracted and retained its loyal customer base. The changing experiences point to potential issues with staff training or consistency.
The Perils of Inexperience: Recent Haircut Disasters
Recent experiences with Charles & Sherry Hair paint a concerning picture, with several customers reporting genuinely poor haircutting experiences. These aren't simple dissatisfactions; rather, they portray instances of significant error and potential damage to hair.
A particularly harrowing account details a boyfriend receiving a perm that resulted in burnt hair, uneven sideburns, and an overall overly-short cut. A subsequent attempt to rectify the situation only led to further issues – an uneven back and unstyleable top. This experience led to a wasted $32 and a ruined event appearance.
Other complaints echo a similar theme of incompetence:
- One customer described a stylist who spent more time combing their hair than actually cutting it, resulting in an "uneven" and seemingly uncut appearance.
- The blow-dry technique was also criticised – “she doesn’t use brush, just dry the hair”.
- The infamous "man cut" incident, where a customer was left looking dramatically different from their desired style, compounded by a hefty $85 price tag.
- Another person claimed it was the “worst haircut I’ve ever had in Sydney”.
These instances raise serious questions about staff skill levels and quality control within the salon.
Spotlights on Skill: Where Charles & Sherry Shines
Despite the negative experiences, Charles & Sherry Hair isn’t without its praise. A recurring name amongst the positive feedback is Chaemin, the stylist. Several customers specifically mention Chaemin’s friendliness and, crucially, skill.
One reviewer consistently has a positive experience, stating, “I’m always happy with my hair” and that friends regularly inquire about where she gets her hair done. Her husband also visits.
A separate, more succinct comment highlights a surprisingly affordable and satisfactory service: “Good cut for $32 she took the time and trimmed da brows. Thank you.”
These positive experiences suggest that talent exists within the Charles & Sherry team, but its accessibility appears inconsistent. The presence of skilled stylists like Chaemin clearly demonstrates the salon’s potential to deliver quality service, but ensuring all staff meet the same standard seems to be a challenge.
Practical Information and Accessibility
For potential customers, Charles & Sherry Hair is located at 188 Rowe St, Eastwood NSW 2122 and can be reached at +61 2 9858 4226. It operates with convenient, consistent hours seven days a week, from 9am to 7pm.
The salon is also notably family-friendly, explicitly advertising itself as “Good for kids” regarding facilities. Regarding payments, they accept a wide range of options, as detailed below:
| Payment Method | Accepted |
|---|---|
| Credit Cards | Yes |
| Debit Cards | Yes |
| NFC Mobile Payments | Yes |
| (Duplicate) Credit Cards | Listed, but potentially error |
However, potential customers should be aware of the price range. While one review cited a $32 haircut, others report charges of $85 for a simple wash and cut, suggesting pricing can be variable. It’s advisable to clarify costs upfront. The mixed reviews highlight that a visit to Charles & Sherry Hair could be a gamble, with the quality of the experience heavily dependent on the stylist assigned.