Pros 
Cons A Salon Steeped in Positive Vibes: The Lumina Experience
Lumina Hair Design, located at 36A Victoria St, Dubbo NSW, consistently garners high praise, boasting an impressive 4.8-star rating. Numerous customers rave about the welcoming atmosphere and exceptionally friendly staff. It’s more than just a haircut here; it's an experience. Multiple reviews highlight the bubbly and approachable nature of the team, making each visit a genuine pleasure. The salon clearly prioritises customer comfort, offering beverages and ensuring a clean, organised, and comfortable environment.
Accessibility is also a strong suit, with readily available wheelchair-accessible facilities, including car parking, entrance, and toilets – a detail valued by those with mobility needs. Practical considerations like free street parking and accepting a range of payment methods (credit, debit, and NFC mobile payments) further contribute to a smooth and convenient salon visit. Importantly, Lumina caters to families, being described as "good for kids," making it a versatile option for a variety of clients.
Here's a quick overview of the facilities offered:
| Facility Category | Options |
|---|---|
| Service Options | On-site Services |
| Accessibility | Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet |
| Offerings | Beverages |
| Amenities | Toilet |
| Planning | Appointment Required, Appointments Recommended |
| Payments | Credit Cards, Debit Cards, NFC mobile payments |
| Children | Good for kids |
| Parking | Free of charge street parking |
The Kurtis Factor: A Reputation Built on Skill
A significant portion of the positive feedback centres around senior stylist, Kurtis. He's repeatedly described as exceptional, with particular emphasis on his attention to detail and commitment to perfection. He's not just a hairdresser; he's an artist. One customer travels all the way from Maitland – a considerable distance – solely to have Kurtis work on her hair and her nan’s, demonstrating an exceptionally loyal clientele.
Kurtis is celebrated for his expertise in colour correction, with clients feeling like "a million bucks" after he’s worked his magic on previously botched jobs. He’s also lauded as the "God of extensions," consistently delivering incredible quality and seamless application. Beyond technical skill, customers appreciate his dedication to understanding their vision, ensuring the final result aligns perfectly with their expectations. He's clearly a pivotal component of Lumina’s success.
Navigating the Imperfections: Addressing Client Concerns
While overwhelmingly positive, Lumina Hair Design isn’t without its critics. One client experienced a significant disconnect between the promised outcome and the actual result of their colour service. Despite clear communication and an agreed-upon plan, the stylist deviated from the discussed steps, leading to a disappointing outcome. The client voiced frustration regarding the lack of effort to rectify the issue, reporting that staff appeared more concerned with completing the service quickly rather than ensuring satisfaction.
Compounding this issue, the client was charged full price for a service they were dissatisfied with. Attempts to resolve the issue were initially met with limited solutions – a suggestion to cover the mistake with a very dark colour – and required proactive follow-up from the client themselves. This negative experience serves as a crucial reminder that even highly-rated businesses can falter, and exceptional customer service includes a genuine commitment to rectifying mistakes.
“Staff are nice, unfortunately my hair came out the complete opposite to what I asked for…she admitted it wasn’t right she still charged me full price!” - A frustrated customer.
Glowing Reviews & Walk-In Wonders
Beyond Kurtis' captivating skill, Lumina receives acclaim for its broader team. Alannah is specifically praised for her skill with blonde highlights and layering, delivering “amazing” results. The salon's versatility is also emphasized, with one visitor from out of town happily discovering Lumina as a walk-in. They were impressed by the great cut, fabulous service, and incredibly reasonable price.
Many visitors were genuinely elated with the results, often exclaiming that their hair was styled “better than I had described,” affirming a high level of skill and attention to detail displayed by the styling team. Reviews consistently highlight the friendly disposition of all staff members, solidifying Lumina's reputation as a positive and welcoming space within the Dubbo community. Lumina Hair Design is open Tuesday to Friday from 9am-5:45pm and on Saturdays from 9am-4pm, and is closed on Sundays and Mondays.