Pros 
Cons A Spectrum of Experiences: What Clients are Saying About Javo Hairstyling
Javo Hairstyling, located in Orana Mall, Dubbo, consistently receives a 4.2-star rating, but a closer look at client feedback reveals a decidedly mixed bag of experiences. While many praise the salon’s staff and skill, particularly certain stylists, a significant number of customers have reported deeply unsatisfactory results and concerning service issues. It's clear Javo isn’t a one-size-fits-all experience, and client outcomes can vary dramatically.
Here's a breakdown of the recurring themes:
- Highly Praised Stylists: Andre consistently emerges as a standout performer. Several clients explicitly recommend him, commending his "attention to detail," even for simple cuts and beard trims. Kayla also receives glowing reviews, described as "so good, so polite," and delivering “impressive” work. Brydie, an apprentice, is also lauded for exceptional service and going above and beyond to accommodate a booking error, turning a potentially stressful situation into a positive one.
- Inconsistent Quality: Beyond the favoured stylists, quality control appears to be a significant problem. One customer experienced a rushed and sloppy haircut from a pregnant stylist, lacking even basic attention to detail like neck shaving, requiring their partner to remedy the issues.
- Accommodation & Convenience: Javo Hairstyling strives to be accommodating, as evidenced by the story of a client whose wrongly booked appointment was rectified despite a busy schedule. The salon's opening hours – spanning from 9am to 7pm on Thursdays and including weekend availability – also contribute to its convenience.
- Facility Access: The salon is notably accessible with wheelchair-accessible car parking and entrance facilities, catering to a wider range of clients. Appointments are recommended, suggesting a generally busy establishment.
The Shadow Side: Serious Complaints & Distressing Experiences
A shocking account details a profoundly negative experience at Javo Hairstyling, raising serious concerns about service standards and quality control. This customer’s experience involved a botched colour application – orange sections at the hairline and under-developed “money pieces” – contrasted with seemingly skillful work at the back of the head. The estimated $300 price tag exacerbates the disappointment.
Further, the client alleges a callous disregard for their emotional state while grieving, compounded by a "highschool" level of accountability from staff when seeking a correction.
Here's a summary of the critical issues raised:
| Issue | Detail |
|---|---|
| Colour Application | Uneven, under-developed, and potentially intentional mistakes. |
| Pricing | Considered excessively high for the quality of service received. |
| Customer Service | Dismissive and lacking empathy, particularly during a vulnerable time. |
| Facility Condition | Use of potentially unsanitary and aesthetically unappealing booster seats. |
The customer vividly describes having to sit on “old potty training plastic booster steps, complete with peeling Mickey Mouse stickers," adding a layer of discomfort and unprofessionalism to the already frustrating experience.
Examining the Recurring Themes of Disappointment
Several reviews point to a pattern of inconsistencies and potentially unskilled execution, even outside of the major incident outlined above. Multiple clients have mentioned unsatisfactory haircuts, requiring subsequent correction – sometimes even by family members. Clarissa, another stylist, received complaints about a drastically asymmetrical undercut, leaving a customer "crying" and requiring spousal intervention, as well as a messy wash which left half the client’s back soaked.
These instances suggest:
- Variable Skill Levels: While certain stylists excel, others appear to lack the training or experience to deliver consistently high-quality results.
- Rushed Service: The complaint regarding the pregnant stylist highlights a potential issue with time management and a lack of dedication to thoroughness.
- Communication Gaps: Misunderstandings regarding desired haircuts – like the repeated undercut issue – underscore the importance of clear communication between stylist and client.
- A potential lack of quality assurance: Multiple instances of bad haircuts suggest that there isn’t adequate checking of work as it is being completed.
Practical Considerations & What to Expect
For potential clients considering Javo Hairstyling, here’s a breakdown of relevant information:
- Payment Options: The salon accepts a wide range of payment methods, including credit, debit, and NFC mobile payments.
- Family Friendly: Javo Hairstyling is explicitly identified as “good for kids,” making it a potential option for families seeking a convenient haircut experience.
- Booking: While walk-ins might be possible, appointments are strongly recommended to ensure availability. Clients can reach the salon at +61 2 6882 7526.
- Location & Hours: Javo is conveniently located within Orana Mall (Shop 105, 56 Windsor Parade, Dubbo NSW 2830) and operates seven days a week, with slightly reduced hours on Sundays.
Pro Tip: Based on the reviews, specifically requesting an appointment with Andre or Kayla may significantly increase the likelihood of a positive experience. Carefully articulating your desired style and confirming the price beforehand is also highly recommended, particularly given the discrepancies in customer experiences.