Hair Shananigans: Mixed Experiences at Dubbo's Local Hair Salon

Pros	Cons
Highly skilled stylist Sarah delivers excellent haircuts and highlights, often exceeding customer expectations.	Inconsistent quality of work, with some customers receiving results that do not match their expectations or the pictures shown.
Reasonable pricing for quality services, making it accessible for many clients.	Long wait times and divided attention from the stylist, leading to rushed services and poor outcomes.
Friendly and professional service, creating a welcoming atmosphere for customers.	Some customers report dissatisfaction with the final look, describing it as blunt or poorly blended.
Ability to handle specific hair types and styles, particularly blonde hair, with great expertise.	High prices for services that do not meet quality standards, leaving some clients feeling disappointed.
Many customers express a strong desire to return, indicating high satisfaction with their experiences.	Limited staff availability may lead to a less personalised experience, affecting overall customer satisfaction.

Pros

Cons

Highly skilled stylist Sarah delivers excellent haircuts and highlights, often exceeding customer expectations.

Inconsistent quality of work, with some customers receiving results that do not match their expectations or the pictures shown.

Reasonable pricing for quality services, making it accessible for many clients.

Long wait times and divided attention from the stylist, leading to rushed services and poor outcomes.

Friendly and professional service, creating a welcoming atmosphere for customers.

Some customers report dissatisfaction with the final look, describing it as blunt or poorly blended.

Ability to handle specific hair types and styles, particularly blonde hair, with great expertise.

High prices for services that do not meet quality standards, leaving some clients feeling disappointed.

Many customers express a strong desire to return, indicating high satisfaction with their experiences.

Limited staff availability may lead to a less personalised experience, affecting overall customer satisfaction.

A Warm Welcome & Convenient Services at Hair Shananigans

Hair Shananigans, located at 77 Macquarie St, Dubbo NSW, presents itself as a friendly and accessible hair salon, currently holding a solid 4.0 rating. The salon aims to cater to a broad clientele, demonstrated by its family-friendly atmosphere and wheelchair-accessible car parking. Appointments are recommended to ensure a smooth experience, and the salon readily accepts a variety of payment methods including credit & debit cards, and even NFC mobile payments.

Here's a quick rundown of what Hair Shananigans offers:

Opening Hours: Conveniently open Monday to Friday from 9am-5pm, and Saturday mornings from 9am-2pm. Closed on Sundays.
Accessibility: Provides a wheelchair-accessible car park, making it more inclusive for all customers.
Payment Options: Accepts a modern range of payment solutions for customer convenience.
Family-Friendly: Welcomes children, potentially easing the scheduling challenges for parents.
Contact: Easily reachable at +61 2 6882 2066.

The general consensus points to a welcoming environment and a willingness to accommodate various needs, however, reading through recent customer experiences paints a more nuanced picture - one filled with both glowing praise and significant disappointment.

The Sarah Spotlight: Stellar Colour & Cuts

A significant portion of the positive feedback centres around stylist Sarah. Multiple customers rave about her skill, professionalism, and friendly demeanor. Several reviews specifically mention Sarah's ability to deliver exactly what the client envisioned.

Here’s what customers are saying about Sarah at Hair Shananigans:

“Sarah was AMAZING! She did exactly what I asked… I cannot recommend her highly enough!”

“Sarah knew exactly what I was looking for and cut and coloured it to perfection!… Sarah is very friendly and professional.”

“This is the second time I've done my hair highlights with her, she does a good job!”

Clients travelling from outside Dubbo, even from as far as Cobar, specifically sought out Sarah's expertise, highlighting her growing reputation. Her ability to tackle challenging colour corrections, particularly blonde shades, is frequently commended. It's clear that when Sarah is on point, clients are exceptionally happy with the results, describing her work as a significant improvement over previous experiences. Customers also describe the prices as 'reasonable' in comparison to the quality of work provided.

Where Things Go Wrong: Colouring & Cutting Concerns

Unfortunately, a recurring theme in the negative reviews revolves around inconsistent quality, particularly with colour services and haircuts. Several customers reported results that fell far short of expectations, with complaints ranging from poorly blended balayage to incorrect colour tones and choppy, uneven haircuts.

Let’s break down the common issues:

Colour Discrepancies: Multiple complaints cite uneven colour application, noticeable demarcation lines between old and new colour, and colours that don't match the requested shade. One customer described the result as resembling "zebra stripes".
Poor Balayage Technique: Several customers found the balayage technique resembled traditional foils, lacking the seamless blend that defines the style.
Substandard Haircuts: Reports describe blunt, choppy cuts that lacked layering or finishing, with one customer stating it looked “like a toddler has given me my current haircut”.
Price Discrepancies: One customer was charged the full quoted price despite specifically opting out of a service (foils) and receiving a cut that didn't match the reference picture. Another reported being charged extra for a colour correction needed due to an initial mistake.

These issues frequently point to rushed service and a lack of attention to detail, contributing to a frustrating experience for the affected customers.

Overbooked & Rushed: A Capacity Issue?

A central complaint, appearing frequently in the negative feedback, concerns the sheer volume of clients being handled at once. Several customers explicitly mention the stylist being visibly rushed and juggling multiple appointments and phone calls simultaneously.

One customer specifically stated:

“Customer service, She served atleast 4-5 customers and took 10 phone calls... But she is not at all a hair stylist and not updated with the new hair coloring or cutting methods.”

This perceived lack of focused attention is directly linked to the poor quality of service experienced by some. The salon appears to operate with limited staffing, potentially leading to an overbooked schedule and compromising the stylist's ability to deliver high-quality results for each individual client. A customer mentioned the salon "is not at all like the pictures you see online. Just one person trying to serve everyone", illustrating a disconnect between expectations and reality.

Frequently Asked Questions About Hair Shananigans Hair Salon

What services does Hair Shananigans offer to its clients?

Hair Shananigans offers a variety of hair services including haircuts, highlights, balayage, and styling. They cater to different hair types and styles, ensuring that clients receive personalized attention. The salon is known for its friendly atmosphere and professional staff, particularly Sarah, who has received numerous positive reviews for her work. Whether you're looking for a simple trim or a complete makeover, Hair Shananigans aims to meet your hair needs.

What are the opening hours for Hair Shananigans?

Hair Shananigans operates from Monday to Friday, opening at 9 am and closing at 5 pm. On Saturdays, the salon is open from 9 am to 2 pm, while it remains closed on Sundays. This schedule allows clients to visit during the week or on Saturday for their hair appointments. It's advisable to call ahead and book an appointment, especially during busy periods, to ensure you receive the service you desire.

How can I contact Hair Shananigans for appointments or inquiries?

To contact Hair Shananigans, you can call them at +61 2 6882 2066. This phone number is available for making appointments, asking questions about services, or discussing any specific hair needs you may have. The staff is friendly and ready to assist you with any inquiries. It's recommended to call during business hours for the quickest response.

What should I expect during my visit to Hair Shananigans?

During your visit to Hair Shananigans, you can expect a welcoming environment and professional service. The staff will consult with you about your desired hairstyle and provide recommendations based on your hair type. While experiences may vary, many clients have praised Sarah for her expertise and ability to achieve great results. However, it's important to communicate your expectations clearly to ensure satisfaction with your hair service.

Are there any customer reviews about Hair Shananigans that I should consider?

Yes, customer reviews about Hair Shananigans are mixed. Many clients have praised Sarah for her excellent haircuts and coloring skills, highlighting her friendly demeanor and professionalism. However, some reviews express dissatisfaction with the quality of service and results. It's advisable to read through various reviews to get a balanced perspective before making an appointment, as experiences can differ significantly.