Pros 
Cons A Mixed Bag of Experiences: Unpacking Customer Feedback on Inferno Salons
Inferno Salons, located at 13 Bank St, Craigieburn VIC 3064, currently boasts a solid 4.6-star rating, suggesting a generally positive experience for most patrons. However, a deeper dive into recent customer feedback reveals a more nuanced picture. While many rave about exceptional stylists and beautiful results, some have unfortunately experienced inconsistencies in quality. It’s clear that the experience at Inferno Salons can heavily depend on who is doing your hair.
Here's a breakdown of commonly mentioned themes:
- Hit or Miss Haircuts: Several reviewers specifically mention a disparity in haircut quality. One recent customer expressed disappointment, citing an uneven length and poorly executed layering – a significant departure from their previous excellent experience at the same salon. This suggests a potential gap in consistency across the team.
- The Deesha Effect: A recurring name arises consistently amongst positive feedback: Deesha. Multiple customers explicitly praise her skill, attentiveness, and ability to deliver exceptional results. Testimonials highlight her listening skills, professional advice, and meticulous attention to detail, with one stating their haircut was “absolutely beautifully done – even better than I had imagined!”. She seems to be a standout stylist.
- Positive Vibe & Late Openings: Customers consistently appreciate the friendly staff and welcoming atmosphere. The salon's extended Thursday hours (until 9 pm) are a definite draw for those who struggle to find appointments outside of work.
- Colour Correction Champions: Inferno Salons also receives kudos for its colour services. May, Destiny and Disha are specifically mentioned for delivering stunning results, particularly with complex colours like violet ombré, showing patience and skill when working with long hair.
- Helen's Colour Expertise: Helen receives special mention for delivering colour exactly to the customer’s vision with consistent compliments following her work.
Spotlight on Stylist Excellence: Who's Making Waves?
While Inferno Salons offers a range of services, it's the individual stylists who truly shine in customer narratives. Here’s a quick rundown of the stylists repeatedly mentioned in positive reviews:
| Stylist | Key Strengths | Noteworthy Comments |
|---|---|---|
| Deesha | Layered haircuts, attention to detail, listening | "Absolutely beautifully done," achieving desired cuts, consistently positive results. |
| Helen | Colour specialist, exceeding expectations | "Went above and beyond" to achieve perfect colour, consistent compliments received after appointments. |
| May | Colour application, patience | Skillfully handled complex colour requests (violet ombré), demonstrating patience with long hair. |
| Destiny | Welcoming attitude, attention to detail | Provides a welcoming experience, shows impressive attention to detail in haircutting and colour services. |
| Disha | Colour expertise, blending | Contributed to a beautiful colour blend, working diligently with long hair. |
It’s important to note that while these stylists garner significant praise, the negative feedback suggests not all experiences are equally positive.
Accessibility & Amenities: Catering to All
Inferno Salons actively takes steps to be inclusive and accommodating. The salon highlights several features that cater to diverse needs, showcased on their facility information:
- Accessibility: Provides wheelchair-accessible car parking and entrance, a critical feature for clients with mobility needs.
- Inclusive Environment: Proudly identifies as LGBTQ+ friendly and a transgender safe space, creating a welcoming atmosphere for all.
- Family-Friendly: Specifically labelled as “Good for kids,” suggesting the salon is equipped to handle appointments with children.
- Practical Amenities: Offers essential amenities like toilets.
- Payment Options: Accepts a wide range of payment methods, including credit/debit cards and NFC mobile payments.
- Appointment Focused: Appointments are recommended, indicating a busy schedule and prioritisation of personalised service.
This proactive approach to inclusivity and practicality demonstrates a commitment to providing a comfortable and convenient experience for a broad range of clients.
Addressing Concerns: A Look at Areas for Improvement
Despite the many positive reviews, Inferno Salons isn't immune to constructive criticism. The most prominent issue raised by customers is the inconsistency in haircut quality.
“The haircut that I had done here a while ago was amazing, so I was disappointed at the vast difference in quality between hairdressers.”
This suggests a need for:
- Standardisation of Training: Potential investment in ongoing training for all stylists to ensure a consistently high standard of haircutting technique.
- Quality Control Check: Implementing a quality control system to review haircuts before clients leave the salon, addressing any unevenness or issues immediately.
- Initial Consultation Focus: Encouraging all stylists to conduct thorough initial consultations, paying close attention to reference photos and clearly discussing expectations with clients. One reviewer felt their hairdresser “barely glanced at the reference photo.”
- Matching Stylist to Client Needs: Potentially implementing a system to match clients with stylists who have demonstrated expertise in their desired service (e.g., recommending Deesha for layered haircuts).
Inferno Salons’ opening hours are as follows:
- Friday: 10 am – 6 pm
- Monday: Closed
- Saturday: 8 am – 3 pm
- Sunday: Closed
- Thursday: 10 am – 9 pm
- Tuesday: 9 am – 5 pm
- Wednesday: 9 am – 5 pm
Customers can reach the salon at +61 3 9305 5566.