Pros 
Cons A Symphony of Services: What Grace Beauty and Hair Salon Offers
Grace Beauty and Hair Salon, located at 588 Grand Blvd, Craigieburn VIC 3064, isn’t just a salon; it’s a destination for comprehensive beauty and hair care. Achieving a perfect 5.000000 rating speaks volumes about the consistent quality and dedication the team offers. This establishment caters to a wide range of needs, promising a delightful experience for every client.
Here’s a breakdown of what you can expect:
- Facials: Frequently praised for being “fabulous,” these treatments are a cornerstone of Grace Beauty and Hair Salon’s appeal. Expect tailored approaches to suit individual skin types and concerns.
- Hair Treatments: While details are sparse in the reviews, the salon advertises hair services alongside beauty offerings, suggesting a full spectrum of hair styling, colouring, and conditioning options.
- Eyebrow Shaping: A particular favourite amongst clients, Chetna (the owner) is consistently lauded for her precision and skill in shaping eyebrows – from threading to waxing.
- Waxing: Another popular service, clients express consistent satisfaction with the results and the professional, gentle approach.
- Accessibility & Convenience: Grace Beauty and Hair Salon thoughtfully includes a wheelchair-accessible car park, and while appointments are recommended to ensure Chetna can dedicate appropriate time and attention, the salon shows flexibility, even accommodating last-minute requests when possible. They accept credit card payments and cater to families with a kid-friendly atmosphere.
The Chetna Factor: Why Clients Keep Returning
What truly sets Grace Beauty and Hair Salon apart isn’t merely the range of services, but the exceptional skill and personality of its owner, Chetna. Review after review highlights her dedication, passion, and unwavering commitment to client satisfaction. It's clear that Chetna’s long-standing presence in the community (having built the business from the ground up) has fostered deep trust and loyalty.
"Chetna is one of the most talented beauticians I know... she never leaves us disappointed."
Clients repeatedly emphasize her:
- Professionalism: Chetna delivers services with a high degree of skill and attention to detail.
- Friendliness: A warm and welcoming approach creates a comfortable, "homely" environment.
- Accommodation: She’s described as “not greedy,” willingly adjusting to client needs and schedules, even at short notice.
- Personalised Advice: Chetna provides insightful advice, taking into account individual body types and personal style.
- Discipline & Respect for Time: Appointment scheduling is managed efficiently, demonstrating respect for client time.
A Haven of Relaxation: Salon Atmosphere & Facilities
The reviews paint a picture of a salon that's meticulously maintained and designed for relaxation. Clients consistently describe the atmosphere as “clean, stylish, and relaxing.” It's explicitly called a “true beauty haven” and a “sanctuary of self-care.”
Here’s what contributes to this positive impression:
- Elegant & Welcoming Decor: The salon's design strikes a balance between sophistication and approachability.
- Calming Energy: A peaceful ambience promotes a sense of well-being.
- Impeccable Hygiene Standards: Cleanliness is a recurring theme in the testimonials.
- Essential Amenities: Basic necessities such as toilets are readily available.
The facilities, while currently limited to wheelchair-accessible parking and toilet access, clearly prioritise client comfort and convenience.
Beyond the Treatment: The Exceptional Customer Experience
Grace Beauty and Hair Salon consistently receives praise for exceeding expectations in customer service. It's not just about what they do, but how they make you feel. Clients consistently describe feeling “welcomed,” “comfortable,” “pampered,” “refreshed,” and “confident” after their visits.
Here's a summary of the elements contributing to this phenomenal customer experience:
| Aspect | Client Feedback |
|---|---|
| Personalisation | Tailored treatments, attention to detail, understanding individual needs. |
| Care & Attention | Genuine passion for the work, staff genuinely care about the clients’ wellbeing. |
| Reliability | Consistent, high-quality service; clients “never been let down.” |
| Value | Clients feel they receive excellent value for their money. |
| Atmosphere | Relaxing, clean, stylish, and welcoming environment. |
The salon’s phone number is +61 488 998 724, and it's open Monday to Friday 10am–6:30pm, and Saturday 10am–5pm. Closed on Sundays.