Pros 
Cons A Spectrum of Styles: Exploring CHD Hair & Beauty's Services
CHD Hair & Beauty, located at 3 Hamilton St, Craigieburn, presents a diverse range of services and caters to a broad clientele. Operating seven days a week with extended evening hours (9:30 am – 8:30 pm on Fridays & Thursdays), convenience is certainly a draw. The salon actively promotes inclusivity, identifying as women-owned and fostering an LGBTQ+ friendly and transgender safe space - offering gender-neutral toilets and wheelchair accessibility features like accessible parking and seating. Payment options are comprehensive, accepting credit, debit, and NFC mobile payments. Notably, the salon also caters to families, advertising as “good for kids.”
Beyond basic haircuts, CHD Hair & Beauty offers services like eyebrow threading, skin fades, beard clean-ups, hair washing, cutting, blow-drying, and hair colouring. Multiple reviewers commend skilled stylists like Amita (brows) and Nav (haircut, colour, style). This suggests a level of specialisation within the team.
Here’s a breakdown of services frequently mentioned in customer reviews:
| Service | Positive Mentions | Negative Mentions |
|---|---|---|
| Haircut | 5 | 1 |
| Colouring | 1 | 0 |
| Brows (Threading/Shape) | 2 | 1 |
| Beard Trim/Skin Fade | 2 | 0 |
| Blow-dry | 1 | 0 |
Price Point & Perceived Value
The question of value for money appears to be a point of contention amongst CHD Hair & Beauty’s customers. While some find the prices "very reasonable," particularly for barbering services, others flag the costs as "too expensive." One customer reported a $75 charge for a simple haircut – a touch-up and bob – that didn’t meet their expectations.
This disparity suggests potential variability in pricing based on stylist experience, the complexity of the service, or perhaps differing expectations. The individual who praised the quality haircut at a “reasonable price” also highlighted the modern salon fit-out and immaculate environment, suggesting a willingness to pay a bit more for a premium experience. It’s crucial for prospective clients to clarify pricing upfront and discuss their desired style to avoid potential disappointment.
Customer Service: A Tale of Two Experiences
The reviews paint a contrasting picture of the customer service provided at CHD Hair & Beauty. A significant number of patrons – several explicitly labelling it as "amazing" or "incredible" – praise the friendly and attentive staff. Offers of coffee or tea, a meticulous approach to haircuts (with stylists like Amit being singled out for their attention to detail), and a generally welcoming atmosphere are recurrent themes. These positive experiences are often coupled with mentions of the salon owner being “friendly”.
However, one particularly distressing review details a negative encounter with the owner, Nav Kaur, during an eyebrow threading appointment. The customer alleges a cut to the eyebrow, followed by denial and shifting explanations before any acknowledgement of fault. Attempts at rectification with eyebrow tinting proved ineffective. This incident raises concerns about accountability and customer care in handling service failures.
"Please use this service at your own risk." - A stark warning from the dissatisfied customer.
Facilities & Accessibility: More Than Just a Haircut
CHD Hair & Beauty differentiates itself by actively catering to diverse needs. The salon’s commitment to accessibility is commendable, providing wheelchair-accessible car parking and seating. The inclusion of gender-neutral toilets also demonstrates a thoughtful approach to inclusivity.
Beyond basic amenities, the salon’s description as “good for kids” and the emphasis on a welcoming, immaculate environment add to its appeal. The modern design of the shop, as noted by one reviewer, contributes to a positive atmosphere. The "On-site services" designation confirms convenience, and the clean setup is frequently mentioned. These factors collectively signal a business attempting to create a comfortable and accessible space for all clients.