Pros 
Cons A Consistent 4.9-Star Shine: What Customers Are Saying About Norris Hair & Beauty
Norris Hair & Beauty in Coffs Harbour consistently receives glowing reviews, boasting an impressive 4.9-star rating. But what makes this beauty salon and distributor stand out from the crowd? It’s clearly more than just products; it’s the experience. Customers frequently praise the welcoming atmosphere and the deep knowledge of the staff. Unlike some larger chains, Norris Hair & Beauty cultivates a personal touch, making every visit feel special. Several comments highlight the welcoming nature of the team, even extending to four-legged clients – one reviewer specifically mentioned being warmly greeted with her dog, Xena! This indicates a genuine commitment to customer service that goes beyond the transactional.
Here’s a breakdown of frequently mentioned positives:
- Exceptional Customer Service: Repeatedly described as “lovely,” “helpful,” and “welcoming”.
- Product Knowledge: Staff are consistently praised for their expertise and ability to answer questions effectively.
- Welcoming Atmosphere: A positive and friendly environment, even for accompanying pets.
- Going the Extra Mile: Staff like Kelly are singled out for consistently exceeding expectations and providing exceptional support.
A Trade Supplier That Delivers – Literally!
Norris Hair & Beauty plays a crucial role in supplying the professional beauty industry. Many reviews come from hairdressers, nail technicians, and beauty therapists who rely on Norris for their trade needs. This isn't just a retail space; it’s a vital resource for local businesses. A significant factor contributing to their popularity is the convenience they offer, including same-day delivery. This is a game-changer for professionals who need supplies quickly to avoid interrupting their services.
Here's a peek at what professional clients are saying:
| Feature | Customer Feedback Summary |
|---|---|
| Product Range | "Great range of products for hair salons to beauty products.” Provides everything needed for professional beauty services. |
| Delivery Speed | "Same day delivery" is a highly valued service. |
| Service & Professionalism | "Exceptional service and professionalism" consistently noted. |
| Expert Advice | Staff possess in-depth knowledge helpful for trade-specific inquiries. |
Accessibility & Convenience: Catering To Everyone
Norris Hair & Beauty clearly prioritises accessibility, ensuring their services are available to a wider range of customers. Critically, they offer both wheelchair-accessible car parking and a wheelchair-accessible entrance. This is a thoughtful consideration often overlooked by smaller businesses. Beyond physical accessibility, they’ve also embraced modern convenience with a variety of payment options.
Here’s a detailed look at their facilities and payment options:
Accessibility Features:
- Wheelchair-accessible car park: ✅
- Wheelchair-accessible entrance: ✅
Payment Options:
- Credit cards: ✅
- Debit cards: ✅
- NFC mobile payments: ✅
- Note: One review mentioned a discrepancy regarding Credit cards being listed twice, potentially requiring verification.
Their opening hours (Monday-Friday 8am-4pm) are also suitably designed to accommodate working professionals, though they're closed on weekends.
A Long-Standing Reputation Built on Quality & Expertise
Numerous reviewers emphasize that Norris Hair & Beauty isn’t a fly-by-night operation. They acknowledge its longevity and the experience that comes with years in the industry. This translates to a sense of trust and reliability. Customers feel confident in the quality of the products they purchase, knowing they’re coming from a business that “knows what they are talking about.” The description of it being “a text book example of a great business” is particularly high praise, indicating a well-established reputation for consistently delivering on its promises. For those in the industry, it's described as a place to feel like “a kid at Christmas,” a sentiment fuelled by friendly staff, expert advice, and competitive pricing. Norris Hair & Beauty clearly offers more than just supplies; it provides a sense of community and a trusted partner for beauty professionals in the Coffs Harbour region.