Pros 
Cons A Sparkling Oasis of Beauty & Care
London Ivy, located in the heart of Coffs Harbour at 20 Cinema Walk Arcade, has quickly earned a stellar reputation – boasting a remarkable 4.7-star rating. More than just a beauty salon, London Ivy consistently receives praise for its immaculate environment and the dedicated professionalism of its owner and lead therapist, Sam. Clients repeatedly highlight the salon's cleanliness and the visible pride Sam takes in maintaining a high standard. It’s clear from reviews that this isn't just a place to get a treatment; it’s an experience focused on comfort and wellbeing.
Here's a quick overview of what you can expect:
- Accessibility: London Ivy prioritises inclusivity with wheelchair-accessible car parking available.
- Practical Amenities: Essential facilities like toilets are readily accessible.
- Booking & Payment: Appointments are recommended to ensure Sam can dedicate the appropriate time to each client. Conveniently, London Ivy accepts both credit cards and NFC mobile payments.
- Vibe: The salon itself is consistently described as relaxing and a “little oasis” - an appealing escape for anyone seeking pampering.
The Sam Difference: Professionalism and Perfection
At the heart of London Ivy’s success is Sam, the proprietor and a highly sought-after beauty therapist. Review after review emphasizes her exceptional skill and dedication. Numerous customers describe her as a “perfectionist,” consistently delivering a high standard of work. However, it’s not just technical skill that sets Sam apart. She’s also lauded for being incredibly professional, gentle in her approach, and genuinely lovely.
Here's an example of how clients experience Sam’s commitment:
"Sam is the most incredible beauty therapist in the area! She is a perfectionist, extremely professional and not to mention an absolutely lovely person! 10000/10, couldn’t recommend more 🙌🏼"
This sentiment is echoed frequently, creating a strong impression of a therapist who genuinely cares about her clients and their individual needs. Her consistent results mean that returning customers always feel comfortable and confident in her abilities.
Services That Shine: A Focus on Quality
While London Ivy caters to a wide range of beauty needs, it’s particularly renowned for its lash services. The reviews consistently declare it offers the "best lashes around!". This isn’t the only treatment praised, however. Clients appreciate the quality of the products used and the overall attention to detail in every service offered.
A breakdown of commonly mentioned services includes:
| Service | Client Feedback Highlights |
|---|---|
| Lash Extensions | “Best lashes around!!”, consistently praised. |
| General Beauty Treatments | "Goes above and beyond to make you feel beautiful." |
| Overall Experience | Relaxing, comfortable, makes you feel welcomed. |
It's important to note that whilst a full list of treatments isn't publicly available, the consistent positive feedback signals a commitment to excellence across all service areas. The beautiful results coupled with the positive experience leave customers feeling refreshed and rejuvenated.
Convenient & Customer-Focused
London Ivy understands the importance of a smooth and stress-free experience. The salon’s location within the Cinema Walk Arcade in Harbour Drive, Coffs Harbour (Shop 18), is easily accessible. The team actively encourages appointments, allowing Sam to manage her time effectively and provide each client with personalised attention.
Beyond practicalities, the overwhelming theme of the feedback points to exceptional customer service. Clients consistently describe Sam and her team as polite, welcoming, and dedicated to creating a positive atmosphere. This focus on making clients feel comfortable and valued is a key differentiator for London Ivy. You can reach them on +61 411 574 859 to book your appointment. They clearly prioritise making every visit a truly pampering experience, leaving clients feeling and looking their best.