Pros 
Cons A Consistent 4.8-Star Experience: What Clients Are Saying About Jade Hair Design
Jade Hair Design in Coffs Harbour consistently receives rave reviews, boasting a remarkable 4.8-star rating. It’s clear from numerous testimonials that this isn't just a salon; it’s a destination for a positive and skilled hair experience. Located conveniently within Northside Shopping Centre (73/85 Park Beach Rd), customers frequently praise the welcoming atmosphere and the genuine care provided by the team.
Many highlight the personal touch, with long-term clients specifically mentioning stylists like Alison. "Been coming to Alison for years, she is the best and knows my hair better than I do," reads one glowing review. This speaks volumes about the salon's ability to build lasting relationships and truly understand their clients’ needs. This isn’t a ‘quick in and out’ experience; it’s a consult-focused approach tailored to you. Beyond individual stylist appreciation, Jade Hair Design receives accolades for being particularly good with children – “amazing relaxing atmosphere, beautiful patient friendly staff would highly recommend!” - making it a family-friendly option.
Here’s a quick look at what makes them stand out, based on client feedback:
- Personalised Service: Stylists take the time to understand individual hair types and preferences.
- Long-Term Relationships: Many clients return specifically to their preferred stylist for years.
- Family-Friendly: Welcoming to children and offers a relaxing environment for all ages.
- Accessibility: Provides wheelchair-accessible parking and entrance for inclusive access.
Colour Expertise: A Speciality at Jade Hair Design
A recurring theme throughout the reviews is the exceptional colour work at Jade Hair Design. Clients specifically call out the talent of stylists like Fay and Jessie. It seems they excel at matching colour to client requests and, crucially, using products appropriate for different hair types. “Having curly hair I’ve never had someone understand how it needed to be cut differently to straight hair until Alison! Knew exactly what I wanted and got it perfect,” one client shared, demonstrating a specialty beyond just colour – understanding texture.
Another review states, “great colour every time” after researching local salons, which clearly influenced their choice and was not misplaced. This competence is valued; colour can be daunting, and to have confidence in the stylist is paramount. Jade Hair Design seems to deliver exactly that. They aren’t just applying colour; they’re providing a consultation, offering expertise, and achieving beautiful, lasting results. This dedication to colour provides peace of mind and makes Jade Hair Design a popular choice for a vibrant transformation.
| Stylist | Feature Highlighted | Client Feedback Example |
|---|---|---|
| Alison | Understanding Curly Hair | “Knew exactly what I wanted and got it perfect.” |
| Fay | Colour Expertise | “Absolutely love the colour, exactly what I wanted and using suitable products.” |
| Jessie | Consistent Colour Results | “Great colour every time.” |
Beyond the Cut & Colour: The Holistic Experience
Jade Hair Design goes beyond just providing hair services; they create a relaxing and caring experience. Several customers emphasized the positive atmosphere and the genuine warmth of the staff. Even when busy, the team maintains “all smiles” and provides attentive service. This is often rare in a bustling salon environment!
One review detailing a visit while on holiday praised Jamie particularly, noting the professional consultation, politeness, and an “extremely helpful” approach. The client was also impressed by the thoroughness of the experience, highlighting that nothing felt rushed and that they felt truly cared for - finishing with praise for the "best head massage ever".
This emphasis on client wellbeing underscores the salon’s commitment to a holistic experience. The provided facilities also support this, with comfortable amenities and easy access options such as wheelchair accessibility, paired with the convenience of modern payment options (NFC mobile payments, debit and credit cards). They clearly value their clients’ comfort and convenience.
Here's a breakdown of the amenities that contribute to this positive experience:
- Accessibility Features: Wheelchair-accessible car park and entrance.
- Convenient Payments: Accepts credit, debit and NFC mobile payments.
- Comfort & Care: Relaxing atmosphere and a team known for being caring and helpful.
- Appointment Recommended: Ensuring adequate time and personalised attention.
Caring for All Clients: From Young to Young-at-Heart
Jade Hair Design shows genuine care for all clients, as evidenced by reviews highlighting their sensitivity and attentiveness to those with specific needs. One particularly touching review praised Jamie’s beautiful treatment of a 90-year-old mother, expressing sincere gratitude. This level of compassion and respect is highly valued and sets Jade Hair Design apart.
This isn't limited to elderly clients. As previously mentioned, the salon is frequently praised for being "good for kids". This breadth of empathy suggests a salon culture centered on making everyone feel comfortable and valued. The professional nature of the work is further embodied by staff such as Allesha, who is mentioned for delivering “exactly what I wanted” upon a client’s haircut - revealing both a skilled focus on style and active listening.
Their opening hours also demonstrate a commitment to accessibility:
- Thursday: 9am - 7pm (Extended hours for convenience)
- Friday: 8:30am - 5pm
- Saturday: 8am - 1pm
- Tuesday & Wednesday: 8:30am - 5pm/5:30pm
- Closed: Monday and Sunday.
This schedule caters to a variety of lifestyles and ensures clients have options for appointments.