Pros 
Cons A Tale of Two Experiences: Keratin Concerns & Colour Confidence
Inroe Art Hair, located in the Cinema Walk Arcade, Coffs Harbour, boasts a solid 4.6-star rating, however, recent customer feedback paints a more nuanced picture. While many patrons praise the salon’s skilled stylists and welcoming atmosphere, others express serious concerns, particularly regarding keratin treatments. One customer explicitly warns potential clients against opting for these services, alleging price discrepancies and unsatisfactory results. The customer reports significant price increases compared to the advertised online rates – a $100 jump for a short hair keratin treatment from $150 to $250, and an unexpected $50 surcharge for a longer hair treatment.
More alarmingly, the customer claims the treatment’s effectiveness was short-lived, with hair reverting to its original state after just one wash – a far cry from the promised 4-month duration of straight, smooth hair. This experience stands in stark contrast to the positive comments highlighting successful hair transformations. It's a clear indication that experiences can vary significantly, and caution is advised when considering keratin treatments at this salon.
Here's a breakdown of the reported issues:
- Price Discrepancy: Advertised prices on the website do not align with in-salon costs.
- Ineffective Treatment: Keratin treatment results are reported as temporary and not as described.
- Lack of Transparency: Unexpected charges were added at the point of service.
Styling Successes: Cuts, Colour & Skilled Stylists
Despite the concerns surrounding keratin treatments, a wealth of positive reviews focus on the quality of Inroe Art Hair’s cutting and colouring services. Several customers specifically mention stylists by name, praising their listening skills and expertise. Demi receives consistent accolades for her ability to deliver the desired look, described as a “fabulous cutter and colourist”. Chris is also acknowledged for providing "Awesome" service and building a loyal customer base.
This suggests Inroe Art Hair excels in more traditional hairstyling services. Customers frequently highlight the stylist's attentiveness – a willingness to listen to requests and translate them into a flattering and stylish result. Other positive comments include mention of a "Nice Champus" indicating a focus on client comfort during their appointment.
| Stylist | Key Praises |
|---|---|
| Demi | Excellent cutter, skilled colourist, listens well |
| Chris | Awesome service, builds rapport |
| (General) | Professionalism, attention to detail |
Accessibility & Convenience: A Well-Equipped Salon
Inroe Art Hair appears to cater to a wide range of clients, prioritising accessibility and convenience. The salon is equipped with wheelchair-accessible parking and entrance, making it inclusive for those with mobility concerns. Beyond accessibility, the salon offers standard amenities like a toilet, and operates with a consistent schedule – open 9am to 5:30pm Monday through Thursday, 9am to 4pm on Saturday, and closed on Sundays.
Appointments are recommended, suggesting the salon is popular and busy. Payment options are also modern and convenient, accepting both credit cards and NFC mobile payments, like Apple Pay or Google Pay. The salon's spacious interior, as noted by regulars, contributes to a comfortable client experience. The merging with Harbour Hair Design appears to have further expanded their capacity.
- Accessibility Features: Wheelchair-accessible car park & entrance.
- Schedule: Consistent week-day hours (9am-5:30pm), Saturday (9am-4pm)
- Payment Methods: Credit cards, NFC mobile payments.
- Other Amenities: Toilet facilities available.
Long-Term Loyalty: A Regulars' Haven
Many reviewers reveal they’ve been returning to Inroe Art Hair for years, a testament to the salon’s ability to build lasting relationships with its clientele. These regular customers consistently praise the "Wonderful Staff" and the salon's consistent delivery of quality haircuts. The salon is described as a go-to destination, demonstrating strong customer loyalty within the Coffs Harbour community.
One reviewer states they "Always get our hair cut here," indicating a high level of trust and satisfaction. This sentiment is echoed by others who describe receiving the "Best hair cut and colour" they've experienced in a long time. This suggests Inroe Art Hair provides a consistently positive experience for those seeking routine hairstyling services, provided expectations align with the services chosen – particularly when considering treatments like keratin.
"Wonderful Staff… Always get our hair cut here." - A testament to long-term customer satisfaction.