Pros 
Cons A Buzz Worthy Reputation: What Clients are Saying About Haven Hair
Haven Hair, nestled at 3/108 Harbour Dr, Coffs Harbour, consistently receives a strong 4.6-star rating, and a quick dive into client feedback reveals a salon brimming with both enthusiastic praise and some pointed concerns. It’s clear that Haven Hair, and particularly its stylists, have cultivated a loyal following in the Coffs Harbour area. A recurring theme throughout the reviews centres on the exceptional talent and personable nature of Jasmine, the owner and a highly sought-after stylist.
One client delightfully shared, "Jasmine you are so amazing, your talent surpasses all others...the colour is perfect, I trust her advice…", a sentiment echoed by numerous others. Clients consistently highlight Jasmine’s ability to truly understand their vision and deliver stunning results. She's described as “very intuitive” and someone who "takes the time to listen to what hair journey you are on.” Beyond technical skill, her welcoming and kind demeanor is repeatedly mentioned, creating a positive and relaxing salon experience. It appears Haven Hair isn't just about a haircut; it’s about building a trusting relationship with a stylist. Another stylist, Gabby, is also receiving significant acclaim, with multiple reviews praising her "FABULOUS job", particularly for first-time visitors. This suggests a strong team dynamic and consistent quality across the salon.
Here's a breakdown of the frequently highlighted positives:
- Exceptional Colour Work: Many reviews specifically mention perfect colour results.
- Personalised Service: Jasmine and Gabby are praised for listening and understanding client desires.
- Welcoming Atmosphere: Clients feel comfortable and valued.
- Skilled Stylists: Both Jasmine and Gabby are consistently labelled as “amazing” hairdressers.
- Good Prices: Mentioned as a positive aspect of the service.
Accessibility & Convenience: Planning Your Visit to Haven Hair
Haven Hair appears dedicated to creating an inclusive environment. The salon boasts wheelchair-accessible car parking and entrance, catering to clients with mobility needs. They also offer the basic amenity of a toilet on the premises. Practicality is also considered, with appointments recommended to ensure clients receive dedicated attention.
Here’s a quick look at Haven Hair’s operating hours:
| Day | Hours |
|---|---|
| Monday | Closed |
| Tuesday | 9 am – 5 pm |
| Wednesday | 9 am – 6:30 pm |
| Thursday | 9 am – 6:30 pm |
| Friday | 9 am – 12 pm |
| Saturday | Closed |
| Sunday | Closed |
The salon accepts multiple payment methods including credit cards, debit cards, and the convenience of NFC mobile payments. They also actively participate in responsible practices, with plastic bottle recycling readily available. This combination of accessibility features, convenient hours, and modern payment options suggests Haven Hair aims for a smooth and user-friendly experience for all patrons.
The Cancellation Policy: A Point of Contention
While the majority of feedback is positive, a significant concern arises regarding Haven Hair’s cancellation policy. One review directly calls out Jasmine’s handling of cancellations, stating she "tells her customers to cancel their appointment if they’re unwell (covid rules) and then CHARGES them a 20% fee for doing so." Furthermore, the client alleges that raising this concern results in a negative reaction, with Jasmine allegedly refusing future service.
This is a particularly sensitive issue, especially given the context of COVID-19 and the encouragement to stay home when unwell. Charging a cancellation fee in such circumstances, and then reportedly reacting defensively to a client’s complaint, creates a negative experience and potentially damages the salon's reputation. It's important for businesses to balance protecting their income with maintaining good client relations and exhibiting empathy. While cancellation policies are commonplace, transparency and flexibility are key, particularly surrounding health-related cancellations.
"If you say anything about that being unfair she has a tantrum and won’t cut your hair anymore. A dirty trick." - This stark statement highlights a potentially concerning power dynamic and a lack of customer service resolution.
A Glimpse into the Haven Hair Experience: Beyond the Cut and Colour
Haven Hair seems to foster a friendly and enjoyable atmosphere. One reviewer mentions sharing stories about “old DIY cutting styles” with the owner, resulting in "many laughs". This points towards a salon where clients feel comfortable enough to be open and relatable, and where staff are adept at creating a lighthearted environment.
Beyond simply providing hair services, Haven Hair appears to cultivate a community feel. The salon’s focus extends to offering personalised service, combined with a dedication to creating a relaxed and welcoming atmosphere. It's a place where individuals not only receive skilled hair care, but also enjoy a positive and memorable experience. The consistent mentions of "amazing" staff, numerous thank yous, and the positive interactions shared in reviews indicate a dedication to client happiness which elevates Haven Hair beyond simply a "hairdresser" and positions it more as a local beauty destination.