Pros 
Cons A Warm Welcome & Community Vibe at Hairy Rumours
Hairy Rumours, located at Shop 1, 23/25 Orlando St, Coffs Harbour, consistently receives high praise for its welcoming atmosphere and friendly staff. Many clients comment on the salon being more than just a haircut destination; it’s a place to enjoy a chat and a cuppa, fostering a genuine sense of community. Open Monday through Friday from 8:30am to 5:30pm (with a later 7:30pm close on Thursdays) and Saturdays 8:30am to 2pm, Hairy Rumours makes fitting in a hair appointment relatively easy.
Long-term loyalty is clearly a hallmark of this business, with one customer happily returning since 2015. This underlines the consistent quality and positive experiences offered. The recent relocation to the Jetty area hasn't dampened spirits, quite the opposite – multiple reviewers highlight the wonderful change and the salon’s new, classy, yet understated aesthetic. Importantly, Hairy Rumours understands the needs of families, being noted as “good for kids”, and accommodating walk-ins when possible, as evidenced by a family who readily received trims for all three daughters.
Stylist Spotlights: The Talent Behind the Scissors
The team at Hairy Rumours clearly boasts a range of skilled stylists. Elana is frequently mentioned for her excellent cutting skills, with one client, Margie, explicitly praising her and the salon’s reasonable pricing. Another standout is Keisha, who has cultivated a loyal following over the past year. Keisha's expertise extends beyond basic cuts and colours; she's particularly celebrated for her braiding talent and her ability to provide excellent hair advice tailored to individual goals. Clients rave about her ‘divine’ head massages and the consistent health and beauty of their hair post-appointment.
Here’s a quick rundown of the stylists frequently called out in reviews:
| Stylist | Speciality/Comment |
|---|---|
| Melissa | Owner, maintains a wonderful salon atmosphere |
| Elana | Exceptional haircutting skills |
| Keisha | Expert braiding, personalized advice, head massages |
| Ami | Accommodating, quick service, affordable pricing |
This dedication to individual client care clearly sets Hairy Rumours apart.
Accessibility & Practicalities: Making Life Easier
Hairy Rumours shines in its commitment to accessibility. They provide a wheelchair-accessible car park and entrance, ensuring a welcoming experience for all clients. While appointments are recommended, the salon’s willingness to accommodate walk-ins demonstrates flexibility. Regarding payments, they accept both credit cards and NFC mobile payments, adding to the convenience.
Here's a quick list of what you can expect:
- Location: Conveniently situated at Shop 1, 23/25 Orlando St, Coffs Harbour.
- Contact: +61 2 6651 9666
- Services: On-site services are the norm.
- Payment Options: Credit card and mobile payments accepted.
- Child-Friendly: Welcomes families and children.
These practical considerations, alongside the salon’s inviting atmosphere, contribute to a positive overall customer experience.
Constructive Feedback & Addressing Concerns
While overwhelmingly positive, it's important to acknowledge all feedback. One reviewer unfortunately experienced a negative first visit, reporting a hair colour turning out “nearly black” instead of the requested medium brown, and an uneven haircut. This indicates a potential area for improvement in colour consultation and execution, particularly regarding the experience levels within the team. This feedback is an outlier amongst an otherwise impressive collection of positive comments, however it is important for Hairy Rumours to address these instances to maintain its consistently high rating of 4.4.
It's worth noting that this negative experience appears to be isolated. The overwhelmingly positive response speaks volumes of the salon and the majority of its skilled stylists. Any potential for improvement in initial consultations would likely further strengthen Hairy Rumours’ reputation as a trusted and reliable hairdresser within the Coffs Harbour community.