Pros 
Cons A Consistent 5-Star Experience: What Clients are Saying About Lee Matthews
Lee Matthews, based at 1 Follett Rd, Cheltenham, is quickly becoming a highly sought-after hairdresser in the Melbourne area, consistently earning a perfect 5.000000 rating from her clientele. But what exactly is driving this exceptional praise? A closer look at client reviews reveals a pattern of skilled artistry, genuine care, and a remarkable ability to understand individual hair needs. It’s not just about a haircut with Lee; it's about a transformation tailored specifically to you.
Many reviewers highlight Lee’s deep understanding of hair types and styling preferences. One client, who struggles with fine hair, specifically mentions how Lee “knew exactly what to do,” creating a "fab look" that requires minimal styling – a dream for busy individuals. This speaks to Lee’s ability to create practical, beautiful styles that fit seamlessly into her clients' lifestyles.
Here’s a breakdown of what customers frequently mention:
- Expert Colouring: Repeated acclaim for Lee’s colour work, especially for challenging cases like colour correction and achieving specific tones (ash blonde being a prominent example). Clients report “WOW” results after years of unsuccessful attempts elsewhere.
- Precision Cutting: The cut itself is consistently praised for being "spot on", particularly notable as evidenced by satisfaction with a first home wash.
- Personalised Service: Lee doesn't just perform a service; she listens and adapts her techniques based on individual hair and lifestyle needs.
- Gentle Approach: A significant point for parents, several clients commend Lee’s patience and kindness, especially with children who are hesitant about haircuts.
Beyond the Cut: Accessibility and Convenience
Lee Matthews clearly prioritises client convenience and inclusivity. Located in the heart of Cheltenham, the salon offers a range of practical features. Appointments are highly recommended, ensuring Lee can dedicate the necessary time and attention to each client, however walk-ins are likely entertained if time allows.
Here's a quick overview of the facilities and payment options:
| Facility/Payment | Enabled |
|---|---|
| Wheelchair-accessible car park | ✅ |
| Wheelchair-accessible entrance | ✅ |
| Appointments Recommended | ✅ |
| Credit cards | ✅ |
| Debit cards | ✅ |
| NFC mobile payments | ✅ |
The salon operates with convenient hours tailored to various schedules:
- Friday: 10:00 AM - 2:30 PM
- Saturday: 9:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 4:00 PM
- Wednesday: 10:00 AM - 3:00 PM
- Monday & Sunday: Closed
This flexibility suggests a commitment to accommodating the needs of a diverse clientele, making quality hair care accessible to more people.
A Salon That Truly Pampers
Numerous reviews use words like “pampered” and “A+++” to describe the experience at Lee Matthews’ salon. This isn’t just about the technical skill; it's about the overall atmosphere and the level of care provided. Clients consistently describe Lee and her team as "friendly" and "excellent," fostering a welcoming and relaxing environment.
“Excellent service, truly pampered. Very lucky to have this salon in the heart of Cheltenham A+++"
This positive atmosphere appears to be a key differentiator, shaping the client experience beyond the haircut itself. People aren't simply getting their hair done; they’re enjoying a moment of self-care and leaving feeling refreshed and confident. The dedication of Lee and her team to delivering exceptional service is consistently emphasised.
Addressing Specific Needs and Building Confidence
Lee's reputation extends beyond general styling. Several reviews specifically point to her ability to solve challenging hair issues, particularly in colour correction. One client shared a story of four years spent seeking a hairdresser to achieve the desired ash blonde tone, finally finding success with Lee. This demonstrates a high level of expertise and a commitment to achieving the client’s vision, regardless of the complexity.
It’s also evident that Lee excels at building confidence, especially in younger clients. The positive feedback regarding her gentle and patient approach with a ten-year-old who disliked having her hair touched highlights a valuable skill – the ability to create a positive and stress-free experience for even the most apprehensive individuals. This focus on making clients feel good is a recurrent theme, underlining that Lee isn’t just a skilled hairdresser, she’s a trusted and caring professional. You can reach Lee Matthews at +61 438 294 151 to book an appointment.