Pros 
Cons A Mixed Bag of Clips: Diving into the Just Cuts Cheltenham Experience
Just Cuts in Cheltenham (located at Shop 1029/1239 Nepean Hwy, VIC 3192) receives a somewhat fluctuating reception, currently holding a 3.6 rating. While accessibility features like wheelchair-accessible parking and entrances, plus convenient payment options (credit cards and NFC mobile payments) are consistently highlighted, the quality of the haircuts themselves appears to be highly dependent on the stylist. The salon also markets itself as good for kids, and experiences confirm this, with several positive mentions of stylists being friendly and skilled with children. However, a significant number of reviews speak to disappointments, creating a rather polarised view of the establishment. Operating hours are consistent throughout the week – 9am-5:30pm Monday to Thursday, 9am-5pm Saturday, 10am-5pm Sunday, and 9am-5:30pm Friday – offering ample opportunity for a visit.
Stylist Spotlight: Where Just Cuts Shines
The positive reviews consistently point to exceptional stylists, elevating the overall experience. Several customers specifically praise individual hairdressers:
- Ani: Celebrated for her friendly demeanour and ability to deliver exactly what the customer requests, particularly with children’s haircuts. One parent shared a great experience where Ani faithfully recreated haircuts based on provided photos.
- Wendy: Recipient of high praise for her professionalism and understanding, particularly catering to clients with vision impairments.
- Elle: Described as intuitive and kind, Elle seemingly possessed a knack for understanding unspoken requests, leaving a customer feeling as if she "read my mind."
These accounts suggest a team with genuine talent, capable of delivering results that exceed expectations. Repeated return visits by delighted customers speak volumes about the impact these stylists have. It's clear that when visiting Just Cuts, requesting a specific stylist could radically improve your experience.
The Dark Side of the Scissors: Consistent Complaints
Despite the glowing reviews, a concerning number of customers report deeply unsatisfactory experiences. The most prevalent theme is inaccurate haircuts, with repeated claims of stylists ignoring instructions and delivering significantly different results than requested. Specific complaints include:
- Excessive Hair Removal: Reports of "waist-long hair" being cut to chest length without consent are particularly alarming.
- Uneven Cuts: Multiple reviewers mentioned severely uneven results, necessitating corrective treatment at another salon.
- Disregard for Instructions: Customers clearly communicating desired styles (trim, layers, specific lengths) found their instructions completely ignored.
- Lack of Care/Apathy: Multiple reviewers found their hairdresser uncaring, even when the customer voiced their dissatisfaction during the service.
One significant account details being turned away despite an empty salon, feeling distinctly unwelcome when staff spoke in another language before advising a return visit. Another, relying on the app's waitlist feature, arrived to a closed shop, necessitating a walk to a competing Just Cuts.
| Issue | Frequency |
|---|---|
| Incorrect Cut | High |
| Unevenness | Moderate |
| Ignored Requests | High |
| Poor Customer Care | Moderate |
| Appointment Issues | Low |
Accessible Conveniences & Service Options
Just Cuts Cheltenham offers a number of conveniences alongside its hairdressing services. On-site services are available, providing a standard salon experience. Beyond the basic offerings, the salon actively caters to a wider range of needs with:
- Accessibility: Addresses accessibility needs with designated wheelchair-accessible parking and a wheelchair-accessible entrance.
- Payment Flexibility: Accepts both credit cards and NFC mobile payments for ease of transaction.
- Family-Friendly Environment: Explicitly positioned as good for kids, providing a warm welcome for families.
It's important to note that despite these thoughtful additions, some customers have questioned the consistency of service delivery. The availability of these amenities doesn’t automatically guarantee a positive hairdressing experience; it appears execution, largely dependent on the stylist, is the key determinant of customer satisfaction.